Norwegian Jewel Review

4.0 / 5.0
2,358 reviews

The staff make the difference on this cruise.

Review for Alaska Cruise on Norwegian Jewel
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debbie1swanson
2-5 Cruises • Age 60s

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Sail Date: Jul 2017
Cabin: Inside

My 85-year-old mother-in-law is finally getting to her bucket list and took my husband and me on this cruise. Her money. She is not wealthy. She has never led an extravagent life-style, so this was a huge deal for her. I helped make the reservations and schedule air flights. She was shocked at the cost, but hey, she's 85 years old, and things just aren't as cheap as she'd ever remember! But no sooner did I book the cruise, then the add-on charges came. The gratuity fee - okay, she got that and paid it. The cost to have anything besides water, coffee or tea on board. The additional gratuity that was added because there was a rate increase after we booked. On board, it was the cost to do anything. When embarking, we were taken to the buffet line immediately, only to find out later that there was a charge for eating at it since we hadn't left the dock yet. Entertainment costs everywhere. Bingo - $40 a card. Alcohol was outrageously expensive - we figured that out before we left and actually got their alcohol package, where we could drink as much as we wanted for one cost - only to have another gratuity cost slapped on that meant we had to drink an additional 3 drinks a day to make it worth while. Pressure everywhere to buy from them - photographers constantly taking your picture, saying you don't HAVE to buy (but of course they're only taking your picture so you will buy). To do any activities in their fitness center - all cost. Dining entrees with extra costs attached, even in the "free" restaurants. Casino fees, if you play some games (didn't know that until afterwards and it was billed to me). If you wanted help finding transportation that was not NCL related, the staff didn't keep information on hand. We had to be on a bare-bones budget, and I've never worked so hard in my life just making sure whatever move we made did not cost us. We still managed to somehow get charged $204 onto our card for some things we had no idea why ($56 is what I was expecting).

That's the bad side. There are mediocre sides. The ship looks dated. But it's still very nice. Food was plentiful and interesting, but far from gourmet. Very crowded at times, which was very unnerving for my mother-in-law, especially in the buffet restaurant. My mother-in-law was in a wheelchair, and the deck hallways were very narrow. For some reason, the housekeeping staff kept their cleaning carts in the hallways, making it impossible to pass them in the hall - mom had to get out of the chair, toddle a few steps while I folded the chair, passed it by the cleaning cart, then opened the chair again and wheel her about 80 feet to the next cleaning cart. . . usually 3 or 4 each trek. It also made the deck hallway look very dowdy.

The good sides, and there are plenty: Great staff! A large majority are Philipino, so there are some language barriers, for which I am willing to tolerate, since I saw how damn hard those people worked! We befriended a couple of them - they work 10 months 7days a week, then get two months off. That was hard to see, but have to admit, don't know any Americans who would do this kind of schedule! They WORKED HARD! We were all very impressed. My mother-in-law took a shine to one server in particular, who greeted her with a hug every time we saw her - it made the difference for my mother-in-law! Our cabin steward, with whom there was a huge language barrier, did a fantastic job. Bartenders were good, although not a single consistent drink the entire cruise.

Cabin Review

Inside

Cabin IC

Handicapped room - extra large and comfy! For three people, we really appreciated it!

Port Reviews

Seattle

A very busy city, with some dirtier sides than what I was expecting. Obviously full of sea-side excitement, it was educational to me to learn of its shipping history.

Ketchikan

We had someone with limited mobility with us, and we know she did not enjoy it very much - it's a challenge to get through some of the streets. But we helped her back on board and went out ourselves and had a great time. Had perhaps the best crab I've ever eaten there!

Victoria

We fell in love with Victoria, dreamily thinking of ways to move to this quaint sea-side town! We were very impressed with its cleanliness, friendliness, and ease to navigate!

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