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Over the past few years we have been cruising our way up the Norwegian coast with various cruise lines, the itinerary deciding which cruise to take. However, this year's preferred cruise was fully booked so the next option was Crown Princess, oh what a mistake we should have taken this year out. Embarkation at Southampton was chaotic with a total lack of interest from ship's staff on boarding the ship. There were very long queues for the Michaelangelo dining room with some guests allowed to book tables but others denied. The very strange menus were basically the same day in day out with only sauces or method of cooking varying. The Horizon buffet was a free for all with vegetables presented first before you found out what meat or fish (if at all) might be available. On a number of occasions the "food" presented was inedible. Very often the coffee was Grey in colour and the Tea was putrid. Sadly none of the Horizon staff (or management) were interested in resolving any concerns. The Port and Shore excursions were average with one excursion from Gravdal being cancelled apparently "due to lack of interest" 5 days before it was due to take place which was very strange as a number of other guests had been told that that particular excursion was overbooked! Overall, not impressed at all but what did surprise me was how many other guests, many of whom had obviously cruised with Princess for many years, expressed similar concerns to ourselves. Princess Cruises, never again.

What a disappointment

Crown Princess Cruise Review by seymour12

17 people found this helpful
Trip Details
  • Sail Date: June 2017
  • Destination: Baltic Sea
  • Cabin Type: Porthole Oceanview
Over the past few years we have been cruising our way up the Norwegian coast with various cruise lines, the itinerary deciding which cruise to take. However, this year's preferred cruise was fully booked so the next option was Crown Princess, oh what a mistake we should have taken this year out.

Embarkation at Southampton was chaotic with a total lack of interest from ship's staff on boarding the ship.

There were very long queues for the Michaelangelo dining room with some guests allowed to book tables but others denied. The very strange menus were basically the same day in day out with only sauces or method of cooking varying. The Horizon buffet was a free for all with vegetables presented first before you found out what meat or fish (if at all) might be available. On a number of occasions the "food" presented was inedible. Very often the coffee was Grey in colour and the Tea was putrid. Sadly none of the Horizon staff (or management) were interested in resolving any concerns.

The Port and Shore excursions were average with one excursion from Gravdal being cancelled apparently "due to lack of interest" 5 days before it was due to take place which was very strange as a number of other guests had been told that that particular excursion was overbooked!

Overall, not impressed at all but what did surprise me was how many other guests, many of whom had obviously cruised with Princess for many years, expressed similar concerns to ourselves.

Princess Cruises, never again.
seymour12’s Full Rating Summary
Enrichment Activities
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Cabin Review

Porthole Oceanview
Cabin OE
Cabin ok and well maintained by very efficient steward.
Riviera Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews