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Emerald Princess Review

4.5 / 5.0
Editor Rating
1669 reviews
7 Awards

Stabilizer noise in stateroom Plaza 325 Emerald Princess

Review for Emerald Princess to Australia & New Zealand
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Oriananz
10+ Cruises • Age 60s

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Additional details

Sail Date: Mar 2017
Cabin: Oceanview

As always we enjoy planning for our holidays on board Princess Cruises. We've been cruising for around 20 years. This year we decided to do back to back cruises from Sydney.

Staff, food and entertainment were fine. First cruise was excellent up to Noumea, Vanuatu etc. Great entertainment from a ventriloquist and Steve Larkins doing Freddie Mercury.

Next was our New Zealand cruise.

Cabin Review

Oceanview

Cabin OC

Worst was still to come. The next 13 nights were dreadful. Our stateroom and I imagine others nearby were above the stabilisers. It really sounded like a bulldozer shoveling gravel. It was impossible to sleep and my husband and I could not hear each other talk when it was at its worst.

I recorded the racket because nobody would have believed it could be so bad. Once again we complained but were told we could use earplugs. Needless to say we were not relocated and no staff member came to check on us after our initial meeting with an officer after complaining at 3am to passenger services. We did consider taking our pillows to a distant lounge but decided against it.

We have since had a letter of apology from Princess but we were disappointed our favourite cruise company let themselves down by selling defective products.

No guarantees you will always have calm seas but passengers deserve better than this.

3 Helpful Votes

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