As always we enjoy planning for our holidays on board Princess Cruises. We've been cruising for around 20 years. This year we decided to do back to back cruises from Sydney.
Staff, food and entertainment were fine. First cruise was excellent up to Noumea, Vanuatu etc. Great entertainment from a ventriloquist and Steve Larkins doing Freddie Mercury.
Next was our New Zealand cruise.
We always do quite a bit of research about ships, destinations etc. We usually choose deck 5 based on the location and stability.
On our return to Sydney prior to departure for the New Zealand sector we knew we would be relocated to a stateroom 6 doors further down the starboard side. We had booked at different times and were unable to get the same stateroom for the entire journey.
Unfortunately, even though the diagram, sales information and promotional guide for the stateroom was exactly the same as P309, P325 was in fact smaller and did not accommodate a full queen bed without moving furniture etc. Thus we could hardly see TV, use the fridge or bedside cupboard. We complained but were told it was a full ship. We could do nothing else but grin and get on with it.
Worst was still to come. The next 13 nights were dreadful. Our stateroom and I imagine others nearby were above the stabilisers. It really sounded like a bulldozer shoveling gravel. It was impossible to sleep and my husband and I could not hear each other talk when it was at its worst.
I recorded the racket because nobody would have believed it could be so bad. Once again we complained but were told we could use earplugs. Needless to say we were not relocated and no staff member came to check on us after our initial meeting with an officer after complaining at 3am to passenger services. We did consider taking our pillows to a distant lounge but decided against it.
We have since had a letter of apology from Princess but we were disappointed our favourite cruise company let themselves down by selling defective products.
No guarantees you will always have calm seas but passengers deserve better than this.