Oasis of the Seas Review
Terrible customer service, horrible (one exception) food
Rating by category
Additional details
Selected the Oasis for cruise length, departure port (we live in central FL) and to try a big ship with lots of amenities. Reviews for Oasis looked OK, not as high as Disney but better than Carnival/Norwegian.
Embarkation was a disaster. Our stateroom was occupied (luggage open, clothes out, shower recently used - but no one in the room) when we opened the door at 2 PM. Customer service told us our room was “blocked,” we shouldn’t have been assigned the room and that they would have a room available an hour after departure – immediately asked for the manager - the CS Manager told us this was unheard of, that she would determine the cause and get it corrected - we told here we don't care about the cause just get us into a stateroom - same story, wait until an hour after departure - she told us to leave our bags in the passageway outside the stateroom until we had a room (that sounds safe - not) – we refused, so she told us to bring them to the customer service desk – again, we refused and said Oasis crew could move the bags.
The CSM could/would not guarantee the stateroom we would eventually get would be our class stateroom or better (ocean view balcony) – without that guarantee we would not sail. About 10 minutes before the ship sailed the CSM was able to figure out we could use our stateroom, a contractor had been put in the wrong stateroom (ours - 2 doors down needed the repairs) and as soon as the room was refreshed (530 - an hour after sailing) we could move in. When we got back to the stateroom the head was NOT clean, stains on the toilet, etc. Floor attendant said the stains couldn’t be removed – got the deck supervisor involved and we were able to show them both how to remove "stains" - nearly 5 minutes of effort was required. Finally had a clean room - after 6 PM, over 4 hours since first opening the door - just about enough time to unpack and get ready to be 15 minutes late for dinner at Chef's Table (see below). CSM called that night to ask how we were doing – and offered to get us “appropriate compensation” for our time and trouble.
Cabin Review
Superior Ocean View Stateroom with Balcony
Spacious, good amount of storage space, plenty of hangers in the closet. Combined queen bed quite comfortable. Head/shower very good, lots of space and room for toiletries. AC worked great, easy to get the temperature comfortable. Great view (not blocked by lifeboats). Cleanliness poor, head dirty on embarkation, dropped something behind the cushions of the settee, very dirty, found lots of loose paper/junk under the seat. Phone did not work very well, cut out frequently.
Port Reviews
Cozumel
Took a horse- drawn carriage ride with one of the local (outside the port) vendors - $45 for an hour tour, dropped us off a 10 minute walk from the pier so we could shop at one of the local "malls" (all touristy) - prices were fair, be prepared to negotiate and walk away to get the best prices.
Port Canaveral (Orlando)
Embarkation port