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Selected the Oasis for cruise length, departure port (we live in central FL) and to try a big ship with lots of amenities. Reviews for Oasis looked OK, not as high as Disney but better than Carnival/Norwegian. Embarkation was a disaster. Our stateroom was occupied (luggage open, clothes out, shower recently used - but no one in the room) when we opened the door at 2 PM. Customer service told us our room was “blocked,” we shouldn’t have been assigned the room and that they would have a room available an hour after departure – immediately asked for the manager - the CS Manager told us this was unheard of, that she would determine the cause and get it corrected - we told here we don't care about the cause just get us into a stateroom - same story, wait until an hour after departure - she told us to leave our bags in the passageway outside the stateroom until we had a room (that sounds safe - not) – we refused, so she told us to bring them to the customer service desk – again, we refused and said Oasis crew could move the bags. The CSM could/would not guarantee the stateroom we would eventually get would be our class stateroom or better (ocean view balcony) – without that guarantee we would not sail. About 10 minutes before the ship sailed the CSM was able to figure out we could use our stateroom, a contractor had been put in the wrong stateroom (ours - 2 doors down needed the repairs) and as soon as the room was refreshed (530 - an hour after sailing) we could move in. When we got back to the stateroom the head was NOT clean, stains on the toilet, etc. Floor attendant said the stains couldn’t be removed – got the deck supervisor involved and we were able to show them both how to remove "stains" - nearly 5 minutes of effort was required. Finally had a clean room - after 6 PM, over 4 hours since first opening the door - just about enough time to unpack and get ready to be 15 minutes late for dinner at Chef's Table (see below). CSM called that night to ask how we were doing – and offered to get us “appropriate compensation” for our time and trouble. CSM eventually (late the next day when we went to her and asked) offered us 40% off our next cruise as compensation (knowing this was our first – and now honestly our last – cruise on RC). She “could not” offer either a beverage package or internet package as immediate compensation on this cruise when we asked – not "in her authority" and eventually credited us with a shore excursion during the Jamaica port call and inclusion in the “behind the scenes” full ship tour. Inadequate at best. On the 3rd day the room steward noticed my companion got some makeup on her RC robe so he sent it out for cleaning – good catch – but apparently there are 2600 staterooms and NO extra robes onboard as we had to wait for the next day to get the cleaned robe back from the laundry. Food: Only great food experience was the Chef’s table – excellent all around, highly recommend it, but steep at $95/each. Room service breakfast was good. Food in the main dining room is pedestrian at best and intolerable at worst (example – the “lobster bisque” was the consistency of thin tomato soup – no lobster). Seafood soup in Giovanni’s Table (another fee restaurant) contained shrimp and oysters – the shrimp still had the shell on the tail and the oyster was still attached to the shell – apparently on RC soup is finger food (we know dinner leftovers are used in soup – could you make it a LITTLE less obvious). The rest of the meal at Giovanni's was not much better. Food safety is also a problem – at Izumi Hibachi the chef dropped a piece of cooked chicken on the table, then picked it up (using his utensils) and put it back on my dinner companion’s plate (ever seen the rag they use to clean the tables?). During dinner in the main dining room a replacement knife was brought to the table by a waiter holding the knife in his bare hand - by the blade, not the handle (this was caught and corrected by the headwaiter). The french fries at Johnny Rockets were fantastic – until we found several with blue/white hard droplets on them (waiter took them back – came back out an apologized and said they believed some of the plastic bag the fries are packaged in got into the fryer - that seemed a reasonable explanation – and comp’ed us one of our two lunch fees - $6.95). During the ship tour one of the head waiters gave a demonstration of how a table is set for a formal night (the rest of the tour was quite interesting) – had the waiter's assistant made a big show of putting a glove on his right hand to handle plates/utensils while he talking about RC's commitment to food safety, then the assistant picked up a stack of butter plates using his ungloved hand with his thumb in the center of the food area on the plate - apparently unnoticed by the headwaiter. In Cozumel the starboard side of the ship was being cleaned – apparently you cannot pull into a pier with the port side of the ship so as we were leaving the ship we were rained on with the wonderfully clean water from the cleaning of the ship – nearly the entire length of the ship as we left from the forward gangway – guess no one thought to close the forward gangway while cleaning the ship. Labadee, Haiti - do the zip line - it's expensive but quite a thrill. Falmouth, Jamaica - did the combined Dunns River Falls climb/Swimm with the Dolphins experience - both great, wonderful guide, but took up the entire day, left only 20-30 minutes to shop in the port. We sent a letter to the RC CEO with the details of the embarkation, never heard back (same week that Majesty of the Seas was delayed leaving Port Canaveral due to a failed USCG inspection so he and his customer service VP may have been a bit busy). This was only my second cruise (first on Celebrity Silhouette - a very good experience), my companion has been on four previously (MSC, Carnival), this was our first and will be the only RC cruise we ever take.

Terrible customer service, horrible (one exception) food

Oasis of the Seas Cruise Review by MiramarQM

5 people found this helpful
Trip Details
Selected the Oasis for cruise length, departure port (we live in central FL) and to try a big ship with lots of amenities. Reviews for Oasis looked OK, not as high as Disney but better than Carnival/Norwegian.

Embarkation was a disaster. Our stateroom was occupied (luggage open, clothes out, shower recently used - but no one in the room) when we opened the door at 2 PM. Customer service told us our room was “blocked,” we shouldn’t have been assigned the room and that they would have a room available an hour after departure – immediately asked for the manager - the CS Manager told us this was unheard of, that she would determine the cause and get it corrected - we told here we don't care about the cause just get us into a stateroom - same story, wait until an hour after departure - she told us to leave our bags in the passageway outside the stateroom until we had a room (that sounds safe - not) – we refused, so she told us to bring them to the customer service desk – again, we refused and said Oasis crew could move the bags.

The CSM could/would not guarantee the stateroom we would eventually get would be our class stateroom or better (ocean view balcony) – without that guarantee we would not sail. About 10 minutes before the ship sailed the CSM was able to figure out we could use our stateroom, a contractor had been put in the wrong stateroom (ours - 2 doors down needed the repairs) and as soon as the room was refreshed (530 - an hour after sailing) we could move in. When we got back to the stateroom the head was NOT clean, stains on the toilet, etc. Floor attendant said the stains couldn’t be removed – got the deck supervisor involved and we were able to show them both how to remove "stains" - nearly 5 minutes of effort was required. Finally had a clean room - after 6 PM, over 4 hours since first opening the door - just about enough time to unpack and get ready to be 15 minutes late for dinner at Chef's Table (see below). CSM called that night to ask how we were doing – and offered to get us “appropriate compensation” for our time and trouble.

CSM eventually (late the next day when we went to her and asked) offered us 40% off our next cruise as compensation (knowing this was our first – and now honestly our last – cruise on RC). She “could not” offer either a beverage package or internet package as immediate compensation on this cruise when we asked – not "in her authority" and eventually credited us with a shore excursion during the Jamaica port call and inclusion in the “behind the scenes” full ship tour. Inadequate at best.

On the 3rd day the room steward noticed my companion got some makeup on her RC robe so he sent it out for cleaning – good catch – but apparently there are 2600 staterooms and NO extra robes onboard as we had to wait for the next day to get the cleaned robe back from the laundry.

Food:

Only great food experience was the Chef’s table – excellent all around, highly recommend it, but steep at $95/each. Room service breakfast was good. Food in the main dining room is pedestrian at best and intolerable at worst (example – the “lobster bisque” was the consistency of thin tomato soup – no lobster). Seafood soup in Giovanni’s Table (another fee restaurant) contained shrimp and oysters – the shrimp still had the shell on the tail and the oyster was still attached to the shell – apparently on RC soup is finger food (we know dinner leftovers are used in soup – could you make it a LITTLE less obvious). The rest of the meal at Giovanni's was not much better.

Food safety is also a problem – at Izumi Hibachi the chef dropped a piece of cooked chicken on the table, then picked it up (using his utensils) and put it back on my dinner companion’s plate (ever seen the rag they use to clean the tables?). During dinner in the main dining room a replacement knife was brought to the table by a waiter holding the knife in his bare hand - by the blade, not the handle (this was caught and corrected by the headwaiter). The french fries at Johnny Rockets were fantastic – until we found several with blue/white hard droplets on them (waiter took them back – came back out an apologized and said they believed some of the plastic bag the fries are packaged in got into the fryer - that seemed a reasonable explanation – and comp’ed us one of our two lunch fees - $6.95). During the ship tour one of the head waiters gave a demonstration of how a table is set for a formal night (the rest of the tour was quite interesting) – had the waiter's assistant made a big show of putting a glove on his right hand to handle plates/utensils while he talking about RC's commitment to food safety, then the assistant picked up a stack of butter plates using his ungloved hand with his thumb in the center of the food area on the plate - apparently unnoticed by the headwaiter.

In Cozumel the starboard side of the ship was being cleaned – apparently you cannot pull into a pier with the port side of the ship so as we were leaving the ship we were rained on with the wonderfully clean water from the cleaning of the ship – nearly the entire length of the ship as we left from the forward gangway – guess no one thought to close the forward gangway while cleaning the ship.

Labadee, Haiti - do the zip line - it's expensive but quite a thrill.

Falmouth, Jamaica - did the combined Dunns River Falls climb/Swimm with the Dolphins experience - both great, wonderful guide, but took up the entire day, left only 20-30 minutes to shop in the port.

We sent a letter to the RC CEO with the details of the embarkation, never heard back (same week that Majesty of the Seas was delayed leaving Port Canaveral due to a failed USCG inspection so he and his customer service VP may have been a bit busy). This was only my second cruise (first on Celebrity Silhouette - a very good experience), my companion has been on four previously (MSC, Carnival), this was our first and will be the only RC cruise we ever take.
MiramarQM’s Full Rating Summary
Value For Money
Embarkation
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Cabin Review

Cabin 6542
Spacious, good amount of storage space, plenty of hangers in the closet. Combined queen bed quite comfortable. Head/shower very good, lots of space and room for toiletries. AC worked great, easy to get the temperature comfortable. Great view (not blocked by lifeboats). Cleanliness poor, head dirty on embarkation, dropped something behind the cushions of the settee, very dirty, found lots of loose paper/junk under the seat. Phone did not work very well, cut out frequently.
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