This cruise was booked over a year before the cruise. We ordered bottles of Scotch and Gin prior to the cruise. The Scotch was never delivered nor was the cost credited to our account until I complained - was told they had discontinued that particular scotch and that we had been credited - no we were not. The ship is crowed beyond belief. The Dining Room was more like a New Jersey Diner than a restaurant. The Theater was awful - too small and noisy (bar in the back and doors open to the atrium). Ours was an 11 night cruise and we had just one show (Cuban theme) that was even close to good. The ship is poorly designed and the public spaces are too small. All they did was squeeze in more rooms at the expense of gathering spaces. Guy's Burgers was the best highlight of the food service. I will never again cruise on this size ship - very poor cruise.