We like NZ and have been there on land, but wished to see the Sounds and ports offered. In the past HAL gave reasonable value for $ and "tried" to sort our differences. We are two 70yr olds and travel on ships geared for minimal children.This trip had abysmal dining and very poor entertainment and shore assistance. We could not get palatable food and found that the feedback forms gave no option for feedback so after the first form went off on day 2, I fired off another on day 5 with our contact details and problems. [ Food in Vista was too rich and/or spicy for our tastes and stomachs. Standards of dress had dropped. Children allowed unsupervised and intrusive.Wait staff abrupt/overworked. Supervisors would not listen/understand. Gassed out of cabin twice by maintenance painters. Heart monitor on bike in gym was erratic/busted and supervisor took little interest. Shore/port assistance very poor.] In sheer frustration I fired off another feedback form on day 10. We got to be able to preorder meals with notes regarding the spices on day 12!! We got some decent food for the last 2 days!! There was never any personal feedback until one supervisor gave us a free bottle of sparkling wine on the last day - but no discussion. As usual the cabin staff were good. The cabin was tidy but getting a little tired. Would we go again on HAL/Noordam? We'd go anywhere if the price is right and itinerary interesting - but only if there was personal interaction BEFORE and during the cruise.

Poor Value

Noordam Cruise Review by DISGRUNTLED AUSSIES

10 people found this helpful
Trip Details
We like NZ and have been there on land, but wished to see the Sounds and ports offered. In the past HAL gave reasonable value for $ and "tried" to sort our differences. We are two 70yr olds and travel on ships geared for minimal children.This trip had abysmal dining and very poor entertainment and shore assistance. We could not get palatable food and found that the feedback forms gave no option for feedback so after the first form went off on day 2, I fired off another on day 5 with our contact details and problems. [ Food in Vista was too rich and/or spicy for our tastes and stomachs. Standards of dress had dropped. Children allowed unsupervised and intrusive.Wait staff abrupt/overworked. Supervisors would not listen/understand. Gassed out of cabin twice by maintenance painters. Heart monitor on bike in gym was erratic/busted and supervisor took little interest. Shore/port assistance very poor.]

In sheer frustration I fired off another feedback form on day 10. We got to be able to preorder meals with notes regarding the spices on day 12!! We got some decent food for the last 2 days!! There was never any personal feedback until one supervisor gave us a free bottle of sparkling wine on the last day - but no discussion.

As usual the cabin staff were good. The cabin was tidy but getting a little tired.

Would we go again on HAL/Noordam? We'd go anywhere if the price is right and itinerary interesting - but only if there was personal interaction BEFORE and during the cruise.
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VE 7093
OK
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews