Sailed on this cruise with eleven friends. I haven't been on a Celebrity Cruise in several years. Knowing that Celebrity in the past was one of the best is the reason for choosing the Reflection.

The service in the bars, public areas and the restaurants was very poor! Dinner service was very slow and unacceptable. Served cold food during two dinners in the main dining room. The ship was very understaffed. Crew member admitted the ship was short almost three hundred crew members. Many crew members were not trained properly and were absolutely clueless! Some bar tenders didn't know how to make some common drinks. The ship was very short of bar tenders and bar servers. Only had one bar server come to me in the theatre on one night out of five shows I attended. I literally had to chase down a bar server in the theatre and the bars to get served. Crew members didn't know the answers to common questions. The cabin steward was the only star of the week. Oh, and by the way, Celebrity no longer has assistance cabin stewards, and it showed. No more of those towel animals, etc. The shore excursion staff put me on the wrong tour after I showed them my ticket! The entertainment on the ship was average at best. I could go on and on.

I have sailed on over seventy cruises, and I can honestly say this cruise was the worst service I have ever experienced. What a shame for such a beautiful ship. What a disappointment! My advise, choose another cruise line for a better value and good service. Really, even Carnival has a better service.