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Crown Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
2,116 Reviews

Worst Cruise We've Ever Taken

Crown Princess Cruise Review by Silvtrfox13

11 people found this helpful
Trip Details
  • Sail Date: Jan 2017
  • Destination: South America
  • Cabin Type: Mini-Suite with Balcony

This was a bucket list trip around South America. Boarding was total disorganized and took over 4 1/2 hours. No one in the terminal had any answers as to why the delays.

The ship is old and outdated. stains in carpeting, ratty mats and flooring in the gym, no nets on basketball courts, broken machines in the casino. When I spoke to a supervisor about the condition of the ship I was told" Sir, you have to understand that the ship will be going into dry dock so we're not bothering now with those things." Could not believe a crew member would say that to a recently boarded passenger.

Got sick first night. Went to medical center second day but could not be seen then due to emergency. went next day and received a bill for $600. Due to critically ill patient we had to turn around and as a result of the delays we missed two of 5 ports- Montevideo and Falkland Islands.

Cabin next door to us flooded and at 5:30 AM we had to move ourselves into another cabin. No help from crew as they were "busy" cleaning up. Two small fires during cruise- one in engine room and one in incinerator room.

Food was very mediocre in buffet and dining room. The food in Sabatini's was very good.

So many problems that the line finally offered passengers a credit on the cruise and on a future cruise. That was well received but as for this cruise, we spent 11 of 14 days at sea on a somewhat run down ship. Very disappointing and a waste of a lot of money. Front desk staff were great as was Cruise Director, trying to be helpful.

Silvtrfox13's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Cabin Review

Mini-Suite with Balcony
Cabin ME D527

Outdated and technologically backward (one outlet and no usb ports). Internet was very slow. The bed was comfortable and there was ampler room. Mold in tub/shower area.

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