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Ovation of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
662 Reviews

Very poor system ruins this new ship

Ovation of the Seas Cruise Review by kwjc

9 people found this helpful
Trip Details
  • Sail Date: Jan 2017
  • Destination: Australia & New Zealand
  • Cabin Type: Interior Stateroom with Virtual Balcony

The ship is fairly new so everything is in good working condition, clean and looks well. It is big, good and bad. Good is very stable during cruising. Bad is the long walk between the front and back ends where the theater and restaurants are. The lifts are very big too but the more people it holds, the more stops it will make. So better take the stairs if travel 2-3 levels to save time.

There are some innovative facilities on board. But we only tried the North Star. It is not particularly exciting experience. Just a bit higher view.

There are many shops, but mostly are the high priced ones.

The Casino is big and new.

There are many people everywhere, especially meal times. Finding a table for a family is difficult.

The theater is big with many seats. But the entertainment is just average quality. The worst is very limited choice. The show "pixels" appears 3 nights among 5 night cruise!!!

The Music Hall holds rock and loud music every night. No other alternatives.

The food is just average. Not many choices on fruits, e.g. only had banana and grapes once in buffet. The buffet ends at 9pm which is too early to me.

The service staff in general are nice, polite and helpful.

The Guest Services counter is always very busy, with very long queue at all times.

The worst is the system which really ruins this new good ship.

When we checked in at the pier, we gave our credit card to link to our account. We think it is quite normal procedure. When we were given back the card, we presumed everything is done alright. But when I checked our account (after waiting in the long queue for 45 minutes) on the last day, to my surprise, I was told there is no credit card registered to our account. OK, regardless what happened, we just settled the account right away with credit card at the Guest Service counter, then proceed to depart. When we arrived at the gangway, we were blocked by the security staff and asked us to return to the Guest Service counter. I immediately replied that I just came from the counter and settled everything and I won't go back. But the staff still repeated the order. I then showed my account statement and credit card receipt and insisted it is so ridiculous to go back where I just came from 10 minutes ago. The staff then made a few phone calls and it is obvious that some initial calls cannot get through. Finally she had some conversation with the other end and then let us pass through. We were held up for more than 10 minutes at the gate and not even a word of "sorry" was given.

We had several cruises with different companies before and It is the worst experience. It is very unlikely that we will go back with this Company again.


kwjc's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
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Cabin Review

Interior Stateroom with Virtual Balcony
Cabin V3 541

Small. Just don't want to stay inside unless sleeping.

Low ceiling.

The bed directly faces the door. No space for luggage. The luggage has to be placed on floor which blocks the access, or to be put under the bed - very inconvenient.

Only provide Shampoo in the bathroom, no shower gel, or is it supposed that liquid is for both purposes???

Cannot hear the ship broadcast inside cabin. Have to open door to hear the broadcast - so ridiculous!!

The fridge is not cold, useless.

Not many selection on TV channels. The Sky channels always repeat the contents..

Some good points:

- Built-in USB charger available- so just bring the charging cable,

- virtual balcony view is innovative, though not environmental friendly

- Suction toilet, like that on the flight. Very strong force to clear everything.

- can check online account on TV

- quiet, basically cannot hear the engine noise.


Port & Shore Excursion Reviews

Hobart

Free Wifi from Telstra payphone booths in many locations, also at the pier.

The Tasmanian museum is just 10 minutes walking distance away from the ship. Don't miss it. In particular, the Tasmanian Tiger is must see. You can easily spend 2-3 hours there. And it is free of charge too.

The Maritime museum requires $10 admission fee. We skipped.

The Parliament House is also worth a look.

If you pass the Town Hall, take a look the ballroom at First Floor.

Lastly, take some real fresh Tasmanian Oysters from the takeaway shops near the pier before going back to the ship.


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kwjc
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