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My Girlfriend, Nikki, and I sailed on May 8th 2009 from Boston to Bermuda. As soon as we boarded the ship we began experiencing problems that began at check in. My credit card would not link with Nikki's room card and her picture would not show up on the account. We rectified this right away, before heading to our room. Upon entering the room, `we discovered that the beds were not pushed together. I attempted to resolve this by doing it myself, only to find garbage and leftover food under both of the beds as well as under the room chair. We immediately notified the front desk as well as the room steward. During the next two days we ran into even more problems. The air conditioner in our state room was broken, which made the room very uncomfortable. The only linens stocked in our bathroom were two striped beach towels along with a pair of face cloths and a bathmat. As we began to unpack we opened a drawer to find someone else's underwear inside. Disgusted, we again informed the front desk and steward. Later that night, Nikki was showering when she realized that the shower was clogged and barely drained. Because of this, she could not open the shower down without flooding the whole bathroom. The only thing we could do is wait until the water drained as Nikki was stuck inside. During the second day, we experienced a nauseating sewage smell coming from the bathroom that was so potent that we had to leave the room only to return to sleep. Again, the front desk was informed as well as the Hotel Director, Frank. Following these "maintenance" issues, our room was constantly being worked on. The night of the captain's dinner we returned to the room to get ready and found a technician working on the broken air conditioning unit which was spread out across the bed. Nikki, feeling very uncomfortable, was forced to use the fitness facilities to get ready. She had found a dress she liked in the store onboard the ship and purchased it to wear that night. When we were having our pictures taken, the photographer told her that there was a rip in the dress that we hadn't noticed when we purchased it earlier. The next day Nikki went to exchange it with the tags and receipt but when she told the sales associate, he simply didn't care and said the only thing she could do was exchange it for another, which they didn't have any more of. He shrugged his shoulders and walked off, dismissing the issue altogether. The dress was expensive and my girlfriend really liked it so we decided to take it home and find someone to fix the brand new dress with the rip in itIn an attempt to forget the many mishaps that had so far occurred, my girlfriend visited the salon and spa for some stress relief. Like all spas, she was asked to fill out a questionnaire on which she specified a severe allergy to strawberries. When taken in for her treatments, the beautician did not go over the form with her. She had a package of multiple treatments, one of them being a facial. After the facial scrub was removed, the beautician informed Nikki of the product she had used which contained a main ingredient of strawberries! She immediately recognized the symptoms, being an emergency medical technician herself. Her face became red and very itchy. She experienced minor throat irritation which she had to take Benadryl for. She carries an Epi pen in case of exposures and we were both extremely worried that she would need to use it. To emphasize the seriousness of this issue this allergy has the potential to have killed her or caused severe side effects. Most of the day was then spent in anxiety, hoping that the worst had passed. Once the reaction calmed down a bit the spa manager was approached and the situation was addressed with her. She was very helpful and told us the charges would be taken off the bill and also extended us a dinner offer. Again, the front desk about what was informed of the situation.Having reached the limits of our patience, the next morning we spoke to the front office manager in regards to everything that had happened. She took notes of everything and told us she would get back to us shortly. We waited in the room for her to contact us, missing out on the activities we had wanted to participate in. When she called us, she offered us the use of a balcony room as well as a $100 onboard credit, dinner at Cagney's restaurant and a free couples hot stone massage as approved by Frank the Hotel Director. This was generous but did not erase what had happened or give us back the time we had spent chasing around management and trying to solve problems that could have been easily avoided. To add insult to injury, the balcony room that was given to us did not have a key card. In order to access the room, we had to find someone to open it for us. The steward for the balcony room or the manager could not be reached when we wanted to access it, making it more trouble than it was worth. At 2 o'clock we went for the couples hot stone massage, receiving a massage without the use of stones. Once the treatment was over, we asked about the stones only to find that there was a mistake when the massage was scheduled by the front desk. Once again, we brought this up to the attention of the front office manager and the spa manager, both of whom agreed that it was the wrong treatment. After another 2 hours spent going back and forth waiting and talking with management they gave us a 20 minute hot stone massage. The weather that day was the best of the entire week, changing from the windy, rainy and cloudy norm to clear and sunny. The unfortunate part was that we didn't have one chance to spend any time outside.That night I had made reservations for four at Cagney's restaurant which we were told was going to be complimentary, waiving the fee for all four of us and including a bottle of wine. While in our room, we received a call confirming the wrong time for the reservation. We straightened out the time and showed up at the restaurant later that evening. The restaurant was busy and had limited seating. The hostess greeted us and began to show us to a table for two. We informed her that the reservation was supposed to be for four. She said she would have to check while we waited once more. Almost half an hour later, we finally sat for dinner. Dinner was wonderful and the night began to look up. After dinner we went back to the room for the evening only to find an onboard charge summary which was overcharged by $160 dollars. The next morning, during departure I went to the front office to figure out the charges during which time I was referred to several different people, passing the problem from one to the next. It took over an hour to get to the bottom of the issue. We packed our things, desperate to end this trip and wanting to get off the ship before anything else happened!This whole trip was a disaster from the time we checked in to the time we checked out. We spent well over 20 hours dealing with management formally and informally. This was by far the worst vacation we have ever been on in our lives. We were unable to enjoy ourselves because of all the problems we encountered. We ended up leaving the ship with more stress than when we boarded it. After paying so much for a cruise, it is completely unacceptable to experience this kind of treatment do to the lack of staff concern or efficiency.

Worst Cruise EVER!! Floating Stressmaker!

Norwegian Spirit Cruise Review by Rennik19

Trip Details
  • Sail Date: May 2009
  • Destination: Bermuda
My Girlfriend, Nikki, and I sailed on May 8th 2009 from Boston to Bermuda. As soon as we boarded the ship we began experiencing problems that began at check in. My credit card would not link with Nikki's room card and her picture would not show up on the account. We rectified this right away, before heading to our room. Upon entering the room, `we discovered that the beds were not pushed together. I attempted to resolve this by doing it myself, only to find garbage and leftover food under both of the beds as well as under the room chair. We immediately notified the front desk as well as the room steward. During the next two days we ran into even more problems. The air conditioner in our state room was broken, which made the room very uncomfortable. The only linens stocked in our bathroom were two striped beach towels along with a pair of face cloths and a bathmat. As we began to unpack we opened a drawer to find someone else's underwear inside. Disgusted, we again informed the front desk and steward. Later that night, Nikki was showering when she realized that the shower was clogged and barely drained. Because of this, she could not open the shower down without flooding the whole bathroom. The only thing we could do is wait until the water drained as Nikki was stuck inside. During the second day, we experienced a nauseating sewage smell coming from the bathroom that was so potent that we had to leave the room only to return to sleep. Again, the front desk was informed as well as the Hotel Director, Frank. Following these "maintenance" issues, our room was constantly being worked on. The night of the captain's dinner we returned to the room to get ready and found a technician working on the broken air conditioning unit which was spread out across the bed. Nikki, feeling very uncomfortable, was forced to use the fitness facilities to get ready. She had found a dress she liked in the store onboard the ship and purchased it to wear that night. When we were having our pictures taken, the photographer told her that there was a rip in the dress that we hadn't noticed when we purchased it earlier. The next day Nikki went to exchange it with the tags and receipt but when she told the sales associate, he simply didn't care and said the only thing she could do was exchange it for another, which they didn't have any more of. He shrugged his shoulders and walked off, dismissing the issue altogether. The dress was expensive and my girlfriend really liked it so we decided to take it home and find someone to fix the brand new dress with the rip in itIn an attempt to forget the many mishaps that had so far occurred, my girlfriend visited the salon and spa for some stress relief. Like all spas, she was asked to fill out a questionnaire on which she specified a severe allergy to strawberries. When taken in for her treatments, the beautician did not go over the form with her. She had a package of multiple treatments, one of them being a facial. After the facial scrub was removed, the beautician informed Nikki of the product she had used which contained a main ingredient of strawberries! She immediately recognized the symptoms, being an emergency medical technician herself. Her face became red and very itchy. She experienced minor throat irritation which she had to take Benadryl for. She carries an Epi pen in case of exposures and we were both extremely worried that she would need to use it. To emphasize the seriousness of this issue this allergy has the potential to have killed her or caused severe side effects. Most of the day was then spent in anxiety, hoping that the worst had passed. Once the reaction calmed down a bit the spa manager was approached and the situation was addressed with her. She was very helpful and told us the charges would be taken off the bill and also extended us a dinner offer. Again, the front desk about what was informed of the situation.Having reached the limits of our patience, the next morning we spoke to the front office manager in regards to everything that had happened. She took notes of everything and told us she would get back to us shortly. We waited in the room for her to contact us, missing out on the activities we had wanted to participate in. When she called us, she offered us the use of a balcony room as well as a $100 onboard credit, dinner at Cagney's restaurant and a free couples hot stone massage as approved by Frank the Hotel Director. This was generous but did not erase what had happened or give us back the time we had spent chasing around management and trying to solve problems that could have been easily avoided. To add insult to injury, the balcony room that was given to us did not have a key card. In order to access the room, we had to find someone to open it for us. The steward for the balcony room or the manager could not be reached when we wanted to access it, making it more trouble than it was worth. At 2 o'clock we went for the couples hot stone massage, receiving a massage without the use of stones. Once the treatment was over, we asked about the stones only to find that there was a mistake when the massage was scheduled by the front desk. Once again, we brought this up to the attention of the front office manager and the spa manager, both of whom agreed that it was the wrong treatment. After another 2 hours spent going back and forth waiting and talking with management they gave us a 20 minute hot stone massage. The weather that day was the best of the entire week, changing from the windy, rainy and cloudy norm to clear and sunny. The unfortunate part was that we didn't have one chance to spend any time outside.That night I had made reservations for four at Cagney's restaurant which we were told was going to be complimentary, waiving the fee for all four of us and including a bottle of wine. While in our room, we received a call confirming the wrong time for the reservation. We straightened out the time and showed up at the restaurant later that evening. The restaurant was busy and had limited seating. The hostess greeted us and began to show us to a table for two. We informed her that the reservation was supposed to be for four. She said she would have to check while we waited once more. Almost half an hour later, we finally sat for dinner. Dinner was wonderful and the night began to look up. After dinner we went back to the room for the evening only to find an onboard charge summary which was overcharged by $160 dollars. The next morning, during departure I went to the front office to figure out the charges during which time I was referred to several different people, passing the problem from one to the next. It took over an hour to get to the bottom of the issue. We packed our things, desperate to end this trip and wanting to get off the ship before anything else happened!This whole trip was a disaster from the time we checked in to the time we checked out. We spent well over 20 hours dealing with management formally and informally. This was by far the worst vacation we have ever been on in our lives. We were unable to enjoy ourselves because of all the problems we encountered. We ended up leaving the ship with more stress than when we boarded it. After paying so much for a cruise, it is completely unacceptable to experience this kind of treatment do to the lack of staff concern or efficiency.
Rennik19’s Full Rating Summary
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DIRTY, FILTHY, OLD FOOD LEFT UNDER BED, DISGUSTING AMMENITIES!
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