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The cruise was or second on Regent. We may not take a third. While the stateroom was excellent, the sleep was great, and the on-board staff tried its best to please, it was obvious that the customer experience had been degraded since our European cruise in 2012 (and since the company had been taken over by the more populist Norwegian Cruise Line.) Example: the staff seemed harried and overworked all the time. The cuisine was spotty. It was 5-star excellent in Prime 7, 4-star in Signature, Compass Rose and La Veranda, and just 2-star in the Italian restaurant. The wines available to all were similar to Cosco's $7 specials. (You want a Napa? Pay something north of $100 extra per bottle.) We were met by mass disorganization by Regent's land-based staff when attempting to select excursions in advance. Everything for us and others was wait-listed and passed on to the shipboard crew to untangle. We got our first-choice excursions by making a beeline to the Excursions Desk upon boarding. Unfortunately, one of the trips was fouled up by the vendor, whose unexplained disinterest resulted in four couples spending an hour in the hot Caribbean sun while "waiting" for a bus that was actually parked there all the time. -- and another four couples simply giving up and returning to the boat. Bottom line: We spent serious money for the trip, but we do not feel that we received value for the money like we did on our 2012 cruise.

Disappointed

Seven Seas Mariner Cruise Review by Snoopy2016

51 people found this helpful
Trip Details
The cruise was or second on Regent. We may not take a third. While the stateroom was excellent, the sleep was great, and the on-board staff tried its best to please, it was obvious that the customer experience had been degraded since our European cruise in 2012 (and since the company had been taken over by the more populist Norwegian Cruise Line.) Example: the staff seemed harried and overworked all the time. The cuisine was spotty. It was 5-star excellent in Prime 7, 4-star in Signature, Compass Rose and La Veranda, and just 2-star in the Italian restaurant. The wines available to all were similar to Cosco's $7 specials. (You want a Napa? Pay something north of $100 extra per bottle.)

We were met by mass disorganization by Regent's land-based staff when attempting to select excursions in advance. Everything for us and others was wait-listed and passed on to the shipboard crew to untangle. We got our first-choice excursions by making a beeline to the Excursions Desk upon boarding. Unfortunately, one of the trips was fouled up by the vendor, whose unexplained disinterest resulted in four couples spending an hour in the hot Caribbean sun while "waiting" for a bus that was actually parked there all the time. -- and another four couples simply giving up and returning to the boat. Bottom line: We spent serious money for the trip, but we do not feel that we received value for the money like we did on our 2012 cruise.
Snoopy2016’s Full Rating Summary
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