Suite

Regent Seven Seas Cruises

Luxury Cruises

Family Cruises

Gay & Lesbian Cruises

Romantic Cruises

Cruises for the Disabled

Senior Cruises

Fitness Cruises

Gourmet Food Cruises

Miami

Vancouver

Seward

Venice

Barcelona

Buenos Aires

Rome (Civitavecchia)

Lima

Fort Lauderdale (Port Everglades)

Los Angeles

San Francisco

Rio de Janeiro

Athens (Piraeus)

Istanbul

Monaco (Monte Carlo)

Tahiti (Papeete)

Montreal

Lisbon

Auckland

Tokyo (Yokohama)

New York (Manhattan)

Whittier

Anchorage

Sydney (Australia)

Cape Town

Shanghai

Hong Kong

Malta (Valletta)

Singapore

Santiago (Valparaiso)

Bangkok (Laem Chabang)

Honolulu

Alaska

Europe - All

Mediterranean

U.S.A.

Columbia River

Caribbean - All

South America

Europe - Western Mediterranean

Mexico - All

Caribbean - Eastern

Brazil

Europe - Eastern Mediterranean

Argentina

Uruguay

Panama Canal & Central America

Caribbean - Southern

Caribbean - Western

Chile

Mexican Riviera

Transatlantic

Asia

Amazon River

South Pacific

Bahamas

Costa Rica

Canada & New England

Cuba

Spain

North America River

US River

Australia & New Zealand

Belize

Italy

Falklands

France

Panama

French Polynesia

Africa

Japan

Bermuda

Canary Islands

Thailand

World Cruise

Vietnam River

Cambodia

Croatia

Indonesia

Malaysia

South Africa

Vietnam

Hawaii

Greece

Trans-Ocean

Myanmar (Burma) River Cruises

Fiji

Morocco

Samoa

Switzerland

Turkey

Middle East

Europe - Black Sea

China

Netherlands

Papua New Guinea

Portugal

Europe - British Isles & Western

British Columbia

Transpacific

Europe River

Pacific Coastal

India

Israel

Nicaragua

Oman

Philippines

Vanuatu

Douro River

Antarctica

Excellent

Very Good

Average

Poor

Terrible

Seven Seas Mariner

Seven Seas Voyager

Seven Seas Navigator

Seven Seas Explorer

Seven Seas Splendor

Seven Seas Grandeur

Great ship disappointing excursions and poor response to dietary allergies

Riga

Chosen for its itinerary but the regent excursions were disappointing. Most were your buses with local people. Some really boring stuff and very touristy spots. Given this is east coast of canada I was astonished that there was nothing that  showcased the stunning beauty of this coastline. No opportunity to see wildlife or see seabirds or whales.  We organised two private tours. 

Regent found it very difficult to cater for my dairy allergy.  Gluten ok but not both.  So despite their commitment to provide alternatives it meant waiting around for stuff to arrive.  There was no indication of gluten or dairy in the menus.  I was expected to choose blindly each eve for the next day. Afternoon tea was a joke. If the outside world can do this surely a six star luxury cruise company can?? 

Having cruised numerous times with other cruise companies  we could not see how regent justified such a higher price point?  It is not reflected in the experience. 

Staff were delightful and worked hard to respond to requests. 8 month contracts sounds extreme and must affect their mental health.

Ketchikan

We chose this cruise to experience Regent for the first time. We have cruised quite a bit with Royal Caribbean, Celebrity and Crystal (before it failed). We thought we would get excellence and we’re so disappointed about so many things. We love good food but found it hard to get a good meal on this cruise. We were forced to eat earlier than we usually do for dinner to avoid a 30 minute wait for a table in the main dining room. Entertainment was poor (apart from the ship’s team shows) and just one show a night. Toilets in public areas were often unfit for use and some only took one person at a time. Embarkation was unwelcoming with directions straight to the buffet which was overcrowded and offered poor quality food. Service was ok at times but patchy. Suite was good (Concierge) & very well kept by the stateroom attendants. Cruise Director (Jude) was very good. Too many individual issues to list here that made it an experience we will not repeat. Not the full luxury cruise that we expected.

Just not good enough

We boarded in Barcelona for a Transatlantic cruise to New York before continuing to Montreal. Although comfortable the ship is looking its age with a surprising amount of silicone apparent in the cabin, and once you see that your eye is of course drawn to other deficiencies, of which there are many.

To summarise: The good:

All the staff were happy, courteous and obliging. To name a few, our cabin attendants ( Emma & Made ), Luke in the Gym, Raoul at the pool bar and Dominic, Shambu, Jeannette and Yuda in the restaurants.

The food in the Compass Rose was exceptional with very good ingredients well prepared and presented, and always served hot. Prime 7, good. Chartreuse, OK. Italian, least best.

Cocktails were well served in every location...and you could taste the alcohol!

As an aside, we travelled on Silver Muse a few months ago where the cocktails were weak and the food abysmal. Mariner in that regard was soooo much better.

The Signature Entertainment shows were very good indeed, well choreographed and slick.

Any concerns once raised were quickly attended to or explanation given. A yellowing toilet seat was immediately replaced with one that was new, and a topper was added to what we found to be a rather hard mattress. A kettle was also provided so that we could make our own tea with that rare commodity, boiling water.

The not so good:

A re-occurring smell of sewage on Deck 8 and a weak toilet flush. Very poor internet. Wet varnish with no warning signs. The cabin is rather small in comparison to some other cruise lines. Afternoon tea is completely uninspiring. The Spa is ludicrously expensive. No coffee machine in the suite. Upon boarding we were advised that a particular excursion had been cancelled. Even tho' apparently that had been known about for some weeks, no pre-advice was given and no alternatives were offered. The Captains P.A. announcements were completely inaudible...I only hope none of them were to 'Abandon Ship'. Not long enough in some ports of interest and too long in others ( Sydney, Nova Scotia. Has anything ever happened there? ). Small boutique with not much on offer and a pre-loved handbag shop with just a few old-fashioned items for sale. No wake-up call on a day with an excursion.

Excellent staff, good food but some niggles.

Saint-Tropez

My wife and I are cruisers of 20 years and this was our first time on Regent. We chose back-to-back cruises in the Eastern Med in a Mariner suite and we were extremely disappointed by our experience. The ship, the dining, the entertainment were all painfully average, but the trip was totally marred by housekeeping issues. A stain on a sheet on the first night was changed quickly and efficiently. But having been on the ship for 13 days, we happened to look under our bedding at the under-sheet and mattress to find both heavily stained with urine in multiple places across the king size bed. Needless to say, these stains were not ours so must have been there from at least the start of our cruise, and probably longer. As a result we slept on the couch and in a chair for a night as we couldn’t face sleeping on someone else’s stains. Having asked for all the bedding to be changed the next morning we were then given a pillow that had stains on it that looked like blood. We suggested a change in our steward but were told he would be closely monitored. Three days later we were given a pillow case that had something dark and red wrapped in cling film inside it. We received numerous apologies from senior staff who were unable to explain the events. They arranged to change the steward and there were no further problems but the damage was done. Mariner suites are not cheap and to have experiences that you would be disgusted by in a cheap B&B is beyond disappointing. We were offered £4,000 in future cruise credit as compensation, but what use is that! Who in their right mind would want to go back on the same cruise line after that experience? 

But unfortunately, we feel that the housekeeping issues are just indicative of a complacent, arrogant and lazy culture on this vessel (and maybe across Regent overall). We found all aspects of the offering average to good, but nothing exceptional. The restaurants are OK, but for a ship of this size to have only four dining options, two of which have very limited availability, and no outside option other than a small terrace in Rosa Verde, is inadequate. The food itself is OK, but does not compare with, for example, the food on Silver Dawn, or in the better restaurants on Celebrity Edge, both of which we have recently enjoyed. The entertainment was barely average. The full production shows were good, but the pianists, the “duo” (basically two singers doing karaoke), and the house band were dull, repetitive and going through the motions. Activities were quite limited and the same every day. There was one deck party planned in the three weeks but that was rained off. The Cruise Director was basically invisible other than performing his formal functions as were all the senior staff. It is telling that the only time in three weeks that we had contact with any member of the senior crew was after we had complained about the cabin issues. It seemed that the entertainment team seemed more interested in their own company than mixing with the paying passengers. Service around the boat varied. The bars were generally good, but Compass Rose and Rosa Verde depended on where you were sat. 

An additional observation - on the second half of the cruise, 90% of the boat was taken by a single association from the US who had little interest in mixing with anyone outside their group and were generally all in bed by 10.30. As a result, the social activity was very limited. It would have been good to have been warned of this as it would have changed our view on whether to proceed.

We had been told that Regent would contact us on our return to discuss the housekeeping issues but, as we sadly expected, we have heard nothing. In twenty years of cruising we have never complained on board, and have never previously felt  compelled to write a review. This is a competitive market - Regent is not a cruise line that we will be using again.

Disappointingly average with serious housekeeping issues

We are retired couple who have traveled all over the world, we wanted to try one of the upscale cruise lines as we have been unhappy with most of the gigantic ship lines. 

We got the penthouse suite which is only like the 3 category up and it was fabulous, plenty of room, walk in closest, large balcony. 

People say the rooms are old but everything looked immaculate to us and perfect working order 

Service everywhere on the ship was wonderful with everyone being very friendly and going out of their way to make us happy. 

Ship is nicely laid out and accessible 

Food was very good but my only complaint was the Italian food was mediocre and i asked if I could go into kitchen and teach them how to make proper sauce lol

We will be picking Regent for our next cruise and have it planned already 

Shore excursions were nice but many of the choices were for 7-9 hour excursions and that is way too long. There were only a few that was 4 hours or less

Average guest age is mid 60s

Best ever cruise, best ever vacation

We've been interested in trying Regent for some time, and this itinerary caught our eyes as it covered some lesser-visited ports we wanted to see.  One thing I hadn't realized is that Mariner was ending the World Cruise in Barcelona immediately prior to our cruise; I think the fact that a large block of the staff turned over in Barcelona (and maybe a few of the others had gotten settled in a groove with the WC passengers) made for a less optimal first-time experience.  

The Good:

Overall and enjoyable cruise.  It didn't blow us away, or make us instant Regent converts, but we had a good time.  

1) Comfortable cabin with great cabin staff.  Standard balcony cabin had decent space on the balcony, comfortable sofa and large table, walk-in closet, good A/C control.  

2) Inclusive.  Drinks, tips, laundry, excursions.  The included excursions were moderate size groups (20-30) so busses were not packed full.  Quality of the guides was mixed, but typical of cruise tours.  We had some excellent, some so-so, and one dud.  

3) Plenty of space.  Mostly uncrowded with few lines (with a couple of exceptions noted below).

4) Food options.  If you wanted lobster and filet mignon every night, it was there, along with a variety of other upscale offerings.

5) Included wines.  Nothing especially expensive, but the included wines were pretty much all good quality.  They would offer a red and white by default each night, but you were free to ask for something else (such as a previous night wine that you enjoyed).

The Less Good:

There was nothing hugely wrong on the cruise, but the number of minor misses surprised me.

1) DR Food and service was mixed quality.  It got better as the cruise went on, but the maitre d's and waiters were sometimes not well organized.  The service tried to be very elaborate, but sometimes failed to deliver plates that were fresh and hot.  Some dishes were quite good, some lacked flavor.  Often the sauce was in short supply.  Oddly, the bread served was often dry and hard.  Buffet was awkwardly laid out at breakfast - too many people trying to get through the cross-over path between sides.  The Sette Marie conversion of the buffet in the evening with table service seemed to be mostly just delivering plated food that came off the steam table (not fresh prepared); we tried it twice and then wrote it off for the rest of the cruise.  

2) Entertainment was mixed.  Several nights just had a movie.  Normally we like to enjoy some music in one of the lounges, but somehow we never got really in sync with timings and locations for music on this cruise.  The production show cast looked like they would be pretty good, but they were boarded the same time we did and were mostly in rehearsal.

Great ports in Western Med

Wellington

Dining rooms had repetitive menus for five months, the two specialty restaurants Prime 7 & Chartreuse never changed the menus.  All dining rooms were chronically understaffed which meant long waits for food to be taken and then dishes cleared.  Newly hired staff had little to no idea of what exactly they were responsible for - we repeatedly waved down staff for a refill of water and wine with our empty glasses so obviously in need of a refill.  

Some meals at dinner were inedible or served cold - we sent them back.  This is supposedly 5 Star?

Our cabin was in sad shape costing about $1,100 per day.  Sofa fabric was beat, very difficult to get up from the sagging pillows, carpet was frayed & stained, doorway to balcony had mold and dirt in the "runner" to open & close the door, the door's exterior and interior was rusted and chipped.  Bathroom was nice with a shower but small and only one sink.

Toilet problems with flushing and flooding - no cold water in the shower for 140 days which was not ideal after a long hot day in port.  Other cabins reported they had brown water or no hot water. Many were given a $750 credit.  Cabin AC and electricity conked out several times.  There were surges in power which likely fried our PC charger and alarm clock we brought on board - had to toss both in the trash.  

We were stuck in an elevator with 12 people - not fun.  One of three elevators was out of commission over two months.  Internet service was overall terrible and Regent issued all passengers a $150 credit for the disruption in reliable service, we had no service for several weeks.  Supposedly StarLink will be added. 

Excursions were "included" but many were disappointing and poorly executed - so-called guides were ill-informed and often read from a script.  A select few were good but much depends on the guide, the tour bus and schedule.

Several ports were eliminated then restored or replaced with another port during the cruise, tour descriptions in writing differed a number of times from the actual tour with no explanation.  I appreciate weather and local politics dictate the ship's schedule but this problem seemed pronounced.  Communication on board was not great.

The admin staff on board starting with the GM appeared indifferent, unresponsive and rarely seen.  Much of the blame when asked was attributed to "Miami" setting policy vs autonomy for the staff onboard Mariner.  When questions were asked and complaints submitted there was little, if none, follow up.  Embarkation in Miami at the Intercontinental was a debacle - again Regent issued credits to all passengers for the sad start of a World Cruise.

In our opinion, Regent did not provide what it promised and failed to meet (forget exceed) our expectations.

Mariner is not in good shape - needs an overhaul big time!

We chose Regents for our 20th wedding anniversary trip. We heard it was the best.  

We had one of their best suited and lost a full nights sleep the first night on board because there were exhaust fumes coming in our room from a faulty system plus the front door didn’t actually close completely and rattled all night, plus, plus, plus.  It was a hellish night. 

They can and fixed everything the following day (took a full day) and offered us a lessor replacement cabin.  

The food was good but boring because all the restaurants had the same kind of food.  The entertainment was terrible. 

The customer service with our butler was excellent but with the management it was not good. 

The tours with ship were poor and itineraries were changed on the day of the tour without informing us ahead of time (eg the rain forest hike was cancelled before we left the ship because some older people who were physically compromised, signed up for the tour (even though it said that it involved moderate walking).   

It was very disappointing when the tour drove right past the eco rain forest trail… and we didn’t stop.  It was then that they explained to us that the tour had been changed before we left from the ship but they hadn’t bothered to tell us the participants.   They wasted our afternoon.  

We called the manager to complain but no body ever called us back.  

This is not a high end experience. 

The ship is lovely and clean but I’d say that’s where the positives stops. 

I wrote in to regents to complain once we got home (so many more things to say here about what didn’t go well but I don’t want to take the time here)

And they told me that there were so many complaints that it would be about two months before I heard back.  I received a form letter eventually and an offer to give us a $200 credit on out next Regents cruise. Ha.  Not going to happen.  

Sad because again, the ship and some of the service was lovely.  But not a quality experience for the price tag.

Disappointing experience

This was our first Cruise on RSS, having completed several cruises before on other Cruise lines (on larger 1500-1800 passengers, 4* equivalent ships). 

 We had high hopes for RSS, having considered Silversea’s and only chosen to book with Regent because of their itinerary for this section of South America we wanted to sail. Covid issues in 2021 then cancelled this cruise and so this was our re-booked Cruise and with a slightly different, but acceptable itinerary. Buenos Aires, 2 stops in Uruguay and then many along the coast of Brazil, to disembark in Rio de Janeiro. 

This cruise was a section of a larger trip and so we had booked all our pre-cruise flights and hotels independently of Regent, with our trusted Travel Agent, with Regent only being responsible for the Cruise and included (or additional expense) excursions itself. 

After talking to people on board, this happened to be a fortunate decision as some people has issues with their Pre-Cruise elements organised by or on behalf of Regent. 

Once we arrived at the Port, the boarding procedure was very efficient and once onboard we had a great welcome on with Champagne etc. This was a beautiful start and good indicator to the impeccable service and lovely welcoming attitudes from all the staff we encountered whilst on board, or ashore, in association with Regent. 

One of our group has a Medical Grade allergy and Regent were fantastic in dealing with this. A letter was in our Suite to make contact for a dietary requirements discussion, after that discussion each afternoon a Menu of all meals available in Restaurants for the following day was delivered to the room for meal choices to be made in advance to accommodate their allergies. Great system. At no point on board did the person concerned have any Allergy issues at all, this is actually remarkable and a first in our cruising experience. 

Our Suite was very comfortable and attractive, great bathroom and walk in wardrobe. The bed was supremely comfortable…shame it wouldn't fit in our suitcase!

Fabulous Cruise, great staff, wonderful food and wine. Good suite. Well organised and good Tours. 

1. We are platinum Regent travelers. And have taken cruises on many other ships too. Before covid we sailed on all the Regent ships, including the Mariner (8 yrs. ago). We did 2 cruises with the Splendor earlier this year, making up for lost time since the pandemic.  Let me begin that we have been spoiled with the Explorer and now the Splendor. The Mariner is not the same ship we enjoyed years ago.  Something is definitely off with the current Mariner. 

2. The Mariner does not look or feel like a Regent ship this time around. Old and dated. The officers are distant, unfriendly and for the most part, non-existent. With he exception of the General Manager that walked around but almost never interacted with guests.  The crew were wonderful and help to make any cruise enjoyable. But this time there were too many untrained staff. No polish. Regent is famous for crew remembering your names, not on the Mariner, and bartenders remembering your favorite drinks, not on the Mariner.  We would order a drink at the pool and maybe get one the first time around, maybe not.  So you ask another server.  All dining venues way too long for service. One night in Prime 7 we waited 10 minutes just for a menu, as the maitre'ed didn't give them to us. Then our waiter arrived, gave no name, we asked for a cocktail first (big mistake), we waited for a bar server, we waited for our cocktails and no waiter for 1/2 hr. We arrived at 7:00 p.m. and didn't finish dinner till 9:10 p.m and without dessert.  This is just one example of No Polish to the service. 

Embarkment  -  Easy but odd. We were given numbered cards to be called when ready. But a woman started yelling out membership tiers, highest first. No card numbers. And her yelling wasn't loud enough as people chatted. Why not a microphone, we were in a terminal. Very odd. And at the desk, we had to redo info that Regent demanded we do online.

Cabin  -  Penthouse very nice, large. But bathroom was a micro one. Single sink, no tub. Dated mismatched tiles (looks like a repeated poor repair job.  

Dining  -  Compass Rose is the main dining room. We were given Manu's section on the first night and he was great. We requested his section every time we went to Compass Rose. The food is just OK. Nothing special. Some times we returned our dinners, one night actually cold food on hot plates and another night meat was overcooked and sauce poured over everything as to hide the food! Manu was extremely apologetic but he is the waiter, not the chef.

One night each is offered in Chartreuse & Prime 7. One night was enough. Chartreuse is supposed to be French but their menu has only 3 french items listed!  Prime 7 is supposed to be a steakhouse but it would never survive a week in the USA.  Why is it that the Explorer and the Splendor have outstanding dining in all restaurants but the Mariner is mediocre at best??!!  If these restaurants were here at home we would go back a second time. 

Excursions  -  The excursions were OK. We keep our expectations low with "paid" excursions. One issue was the crowded excursion busses.  Never does Regent fill up a bus. It is always relaxing and you can spread out on the usual small seats. Not with the Mariner. And with social distancing still an issue, we were surprised to see full buses. 

Entertainment  -  As usual the same iffy shows at 9:30 p.m. Never well attended. But we don't enjoy Regent for the shows anyway. And after dinner brandy in our favorite bar is fine. 

Looking ahead, we already have several Regent trip booked for 2023/2024. But sadly looked further into 2024/2025 the only itineraries we liked were on the Mariner. No way would we sail on the Mariner till the get better and look and act like the rest of the fleet. So although small and older, we love the Navigator for next January and November and the Splendor and Grandeur in April and early 2024.

The Mariner doesn't look/act like a Regent Ship

Filters

1-10 of 386