We chose this cruise for my parents 35th anniversary. We've all sailed on NCL in the past and my sister has also sailed on RCI. This was a big change for us as we are used to sailing on smaller ships. The crew went above an beyond adapting their rooms for them to be deaf friendly. They were able to get my sister the scripts for the shows and when they had a few mix ups one of the officers gave my sister a crew phone for any other needs that came up. They also had expedited check in to make sure their check ins went smoothly. We were able to join them so we weren't split up.

678 Ocean Place and the Manhattan Room were way too noisy. We noticed that the acoustics throughout the ship were a lot louder than other ships we've been on. While there are more elevators we felt as though there should have been another set. The waits were often way too long on port days. Even though the ship is larger it didn't feel like there was more to do on this ship vs others we have been on. We also missed the private/homey feel of the smaller ships during some activities.

Customer Service and Shore Excursions: This was the worst idea to have it in the middle of the 678. You couldn't hear a damn thing while trying to do anything. It was annoying for the crew members as well as guests. Read more