I wanted to take a moment to comment and cover some of the unique items you may have questions about regarding your cruise. These are topics that I feel are important and will hopefully help make your cruise experience more enjoyable. This is geared towards first timers. We sailed from Baltimore to Bermuda with our family (2 adults, 1 18-year-old, and 1 17-year-old friend) on Grandeur of the Seas. For cabins, we had a Junior Suite and an interior cabin.
Pre-cruise Website Experience
Once you book your cruise, you will need to use the online check-in website and the cruise planner. We generally found the websites a little confusing and the information provided was limited. We often called the customer service number for clarification. In most instances, they could not answer our questions with confidence. Our travel was booked under two reservations numbers so we had to check-in and complete information twice. Also, our reservations had cabin assignments different from our actual final arrangement. They were the correct cabins but the people were mixed up (i.e. my wife and I were listed in different cabins). This caused some challenges which I will cover later.
I’m not going to spend a lot of time on reviewing the cabins but I will touch on a few items. As mentioned we were in a Junior Suite which was on Deck 8 rear of ship. When booking your cabin, make sure you look at what is located above and below your cabin so see if you will be impacted by noise. I did feel that the rear location was perfect for easy access to everything. Overall, there was plenty of storage and the closet had at least 20 wooden hangers. The bathroom always had a musty smell which was probably due to the shower curtain. When you check-in online prior to departure, you can indicate how you want the beds arranged (separate or combined into one). Since this was a Suite, it had a balcony. The glass doors are not insulated so if the curtains are open, it can really make the room hot and uncomfortable even with the A/C on high. We constantly left the curtains closed which is unfortunate as you are blocking a beautiful view. Make sure you tell your cabin attendant to leave them closed as well. Overall, the Junior Suite was comfortable, clean and had everything we needed. One huge item of note, the Junior Suite does NOT have access to the Concierge lounge and services. The information on the website is very vague and we found some small print that indicated the Junior Suite was excluded. This was a big area of disappointment for us.