This was the second time we travelled on Seabourn Quest in 12 months and we upgraded to an Owner's Suite on the basis that a sofa bed was available as advertised on-line. The sofa bed ended up being two duvets, folded, as a mattress plus pillows taken from the main bedroom. Our complaint was not resolved and the company has not responded to either my feedback or my Travel Agent's complaints. The Owner's Suite was also subject to considerable noise from 4.30am for up to 45 minutes and was hardly suitable for an 87 year old with hyper-tension and poor mobility.
We found that the attention to detail was lacking. Borrowed knives to cut fruit as well as mugs for our tea and coffee were removed until we asked that they be left for daily use. Requests for English Breakfast teabags resulted in a supply of Earl Grey teabags - twice. The coffee machine was never replenished with water during the whole cruise - we did it ourselves each day. Invitations to join staff tables were not issued for the first week but came on a daily basis once we had complained to our Agent in Australia. Messages left at the service desk were not delivered. We embarked and were then left to our own devices to find our cabin (no directions or offers of assistance) and we had trouble getting any information on the internet service.
The staff were all very kind and attentive but we felt that they hadn't been sufficiently trained. We heard other complaints - missing laundry, ordinary food and poor service.
Plenty of room but the actual configuration was not as good as we had enjoyed in the Penthouse Suite. We upgraded believing that we had a sofa-bed but there wasn't one. We showed the Staff Captain the description of the suite on-line and he conceded that it was incorrect but was unable to offer us a more suitable cabin. We were also not advised that we had been allocated a cabin which was subject to 'some noise when anchoring'. The noise occurred prior to berthing (we did not anchor on any day) and started before 5am on several occasions.