I took this cruise to be with family members for a non profit fund raiser. The reunion was excellent. The entertainment was great as were the restaurant and cabin attendants. The public areas of the ship are well maintained and pleasant. This is not the case for the cabins. Ours had a balcony on deck 8. Though mostly clean, it was a very simple cabin, with no daily carafe of water, not reflecting what we paid for it. I have been on a number of cruises. Royal Caribbean leaves a lot to be desired by comparison. Their customer service is so only in name. I will be very brief. They neglected to unload our luggage. It took over a month to get it back. There were MANY frustrating phone calls, many unreturned calls, many forms filled and faxed several times over. One night, my sheet was stained in blood. Not mine! Yes, they did change it after my call. There were no apologies given for any of this. There were other less egregious disappointments.
I would not travel on Royal Caribbean again but I would go back to South America. Although we docked in Valparaiso, Santiago is not far and it is well worth seeing. Santiago has street sculptures everywhere. The murals also were more interesting than ones I saw in Buenos Aires or Valparaiso. I arrived in Buenos Aires earlier and toured on my own. You must take in a tango show. BA also has interesting museums. Check out the Museo Nacional De Bellas Artes.