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Seven Seas Mariner Review

4.5 / 5.0
Editor Rating
360 reviews
29 Awards

BE WARNED ONCE THEY HAVE YOUR MONEY, THEIR CUSTOMER SERVICE IS NON EXISTENT

Review for Seven Seas Mariner to South America
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Bronty
First Time Cruiser • Age 50s

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Additional details

Sail Date: Jan 2016
Cabin:
Broken down bus, hit by another bus!
Filthy deck only cleaned when we asked for it to be cleaned despite a code

Lima to Buenos Aires. We were expecting a luxury all inclusive cruise, because this is what they advertise. We discovered that with this cruise line all inclusive means that you will get the worst land tours you can imagine, with broken down transport, guides that can't speak English, so in other words on this cruise you do not get what you pay for, the company clearly believes that providing its customers with the crapiest tours is ok.

It also clearly thinks it's ok to allow you onto a boat that has a GI infection, already on board, and that it is not their fault that you get sick. Whilst all the while serving Luke warm food.

The services are massively reduced during a code red, they seem to think that removing coffee from your cabin will stop the infection, that closing the laundry will help. Whilst continuing to serve Luke warm food. They offered us a 50% reduction on the ships laundry, when I explained to them that I had already paid for the use of a laundry onboard and that because they had closed it, the ship would now have to do my laundry free of charge, they agreed, whilst we were getting our laundry done foc they were charging other passengers the full rate!!!

Cabin Review

Port Reviews

Santiago (Valparaiso)

Very short, we were served lunch by people wearing masks and gloves????

Puerto Montt

Filthy dirty smell old wetsuits, unsuitable changing facilities, no showers.

Ushuaia (Tierra del Fuego)

At last a decent tour

Buenos Aires

Too long but not a bad tour

Montevideo

We were booked on a walking tour but decided to do our own tour

Punta Arenas

Guide awful, bus broke down then was hit by another bus when it came back to pick us up, tour pointless

117 Helpful Votes

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