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We are a family of 3 and this was a our second cruise ever so we only have one other cruise to compare to. The Oasis of the Sea was great in terms of size cleanliness and entertainment options. However, the things that stood out for us (in a negative way) was the service and food. Service - The crew members that we came across seemed like they were in "drone mode". Once you engage them in a conversation they would smile but once the conversation was over it seemed like they defaulted back to a straight face. This goes from our room attendant to the waiters and waitresses. The only exceptions were the crew at the Customer Service desk or stores. (This is in comparison to the crew on the Norwegian Epic we took 2 years back. Where everyone seemed to be on a good day. Norwegian's crew was friendly, engaging, interested, and part time comedian for the most part). Some examples of RCL crew... ex/ We asked for extra shampoo as my wife and daughter both have long hair needed more but the room attendant never did give us extra. There were some days where he even forgot to refill. ex/ Our waiter in the main dining room was always pushing us for a better review of him at the end of our trip. This was off putting as every dinner he would say "...remember 10 as anything but 10 even 9 does nothing." I understand that there may be bonuses that are based on their reviews by customer but if they actually put the same effort into the service we would naturally give him a 10. Food - The best food was in the main dining room. Great variety through out the trip. Also the Park Café had great choice for healthier food like sandwiches, salads and fruit cups. We didn't go to any of the specialty dining as we thought the quality of the main dining room was good enough for us. However, apart from the 2 mentioned above and specialty restaurants, the rest of the restaurants weren't that good. Ex/ The buffet area lacked food choices, in comparison to the Epic. From the Epic they would show case a different culture's food each night and have a few dishes of that type of food. Where as the Oasis had mostly the same food in the buffet area all the time. Also if you have little ones be prepared to spend a few extra bucks on snacks of well placed/decorated store. Such as the ice cream store next to the carousel. Surprisingly there wasn't much effort or emphasis on using hand sanitizer. You would see public areas being cleaned often but it will only stay clean until the next person touches the surface . One thing you do want to do is plan ahead of time such as review the schedule of the skating rinks, carousel, and other events as some activity share the same stage space and are open on specific time slots. However, overall quality of the shows and entertainment were great.

Service Not As Genuine As We Expected

Oasis of the Seas Cruise Review by ACSTrio

2 people found this helpful
Trip Details
We are a family of 3 and this was a our second cruise ever so we only have one other cruise to compare to.

The Oasis of the Sea was great in terms of size cleanliness and entertainment options. However, the things that stood out for us (in a negative way) was the service and food.

Service - The crew members that we came across seemed like they were in "drone mode". Once you engage them in a conversation they would smile but once the conversation was over it seemed like they defaulted back to a straight face. This goes from our room attendant to the waiters and waitresses. The only exceptions were the crew at the Customer Service desk or stores. (This is in comparison to the crew on the Norwegian Epic we took 2 years back. Where everyone seemed to be on a good day. Norwegian's crew was friendly, engaging, interested, and part time comedian for the most part). Some examples of RCL crew...

ex/ We asked for extra shampoo as my wife and daughter both have long hair needed more but the room attendant never did give us extra. There were some days where he even forgot to refill.

ex/ Our waiter in the main dining room was always pushing us for a better review of him at the end of our trip. This was off putting as every dinner he would say "...remember 10 as anything but 10 even 9 does nothing." I understand that there may be bonuses that are based on their reviews by customer but if they actually put the same effort into the service we would naturally give him a 10.

Food - The best food was in the main dining room. Great variety through out the trip. Also the Park Café had great choice for healthier food like sandwiches, salads and fruit cups. We didn't go to any of the specialty dining as we thought the quality of the main dining room was good enough for us. However, apart from the 2 mentioned above and specialty restaurants, the rest of the restaurants weren't that good.

Ex/ The buffet area lacked food choices, in comparison to the Epic. From the Epic they would show case a different culture's food each night and have a few dishes of that type of food. Where as the Oasis had mostly the same food in the buffet area all the time. Also if you have little ones be prepared to spend a few extra bucks on snacks of well placed/decorated store. Such as the ice cream store next to the carousel.

Surprisingly there wasn't much effort or emphasis on using hand sanitizer. You would see public areas being cleaned often but it will only stay clean until the next person touches the surface .

One thing you do want to do is plan ahead of time such as review the schedule of the skating rinks, carousel, and other events as some activity share the same stage space and are open on specific time slots. However, overall quality of the shows and entertainment were great.
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Cabin Review

Cabin
Spacious comfortable bed but the age of the ship is starting to show.
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