Costa Diadema Cruise Review by johann22
- Sail Date: January 2016
- Destination: Western Mediterranean
- Cabin Type: Classic Inside
A good feature is the costa mobile app which allows you to chat freely amongst passengers using your device. Internet is affordable and they offer several plans to suit your needs
Embarkation was a bit chaotic from a customer service point of view, and as a first time, they left us on our own and had a lot of questions. We boarded, was taken picture but still had no card. Then was told cards are in the room. We had questions and intuitively with the info in the cabin and help from guest relations felt more settled within couple of hours, at least before the first show commenced.
I feel staff overall are very unfriendly. Possibly not by choice because it is a crowded ship, and possibly understaffed? Or just lack of emglish skills... First signs of this became apparent on an evening dinner At Corona blu restaurant with very slow service.
On the other hand the girls at the hospitality desk were very attentive and courteous.
Something worth mentioning is that the ship takes new passengers on every port. Can feel chaotic at times as new people embark and partake in the drill, etc
No happy hour on drinks but they do have special promotions, the bellini and aperol spritz are worth a try. 5 and 8 euros respectively.
Very satisfied with the Club Diadema restaurant choice.
Generally if you have to pay you will be treated well. On this note, the spa is worth a look. At 35 euros the day pass it can be pricy but again the facilities are worth the price.
Buffet crowded as you would expect but there was a varied menu each day and is worth highlighting the pasta. Very creative and tasty dishes as well as a generous salad bar
Breakfast good, you have to go to deck 3 to get eggs. A lot of pastry generally as well as meat , peosciutto ham, cheese etc
I recommend going on Diadema, although as an avid royal caribbean cruiser, if i see one option of each that i like at the same price , i will go with royal caribbean. Conversely if costa offers the best price, i will be happy to sail with Costa again.
Truthfully , not knowing italian and staff not so friendly, possibly due to low level of english, makes me feel a bit dissatisfied.
The ice creams from gelateria amarillo are amazing , at 1.50 euro the scoop. Plenty of choice.
Discoteca pietra di luna is worth a look, very classy and great sound system with light functions.
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