1. Home
  2. Cruise Reviews
  3. Costa Diadema
Fantastic first time cruise with Costa! The ship is awesome, very glitzy and modern, clean throughout. Facilities are diverse and finished to a high standard and with the latest technology. A good feature is the costa mobile app which allows you to chat freely amongst passengers using your device. Internet is affordable and they offer several plans to suit your needs Embarkation was a bit chaotic from a customer service point of view, and as a first time, they left us on our own and had a lot of questions. We boarded, was taken picture but still had no card. Then was told cards are in the room. We had questions and intuitively with the info in the cabin and help from guest relations felt more settled within couple of hours, at least before the first show commenced. I feel staff overall are very unfriendly. Possibly not by choice because it is a crowded ship, and possibly understaffed? Or just lack of emglish skills... First signs of this became apparent on an evening dinner At Corona blu restaurant with very slow service. On the other hand the girls at the hospitality desk were very attentive and courteous. Something worth mentioning is that the ship takes new passengers on every port. Can feel chaotic at times as new people embark and partake in the drill, etc No happy hour on drinks but they do have special promotions, the bellini and aperol spritz are worth a try. 5 and 8 euros respectively. Very satisfied with the Club Diadema restaurant choice. Generally if you have to pay you will be treated well. On this note, the spa is worth a look. At 35 euros the day pass it can be pricy but again the facilities are worth the price. Buffet crowded as you would expect but there was a varied menu each day and is worth highlighting the pasta. Very creative and tasty dishes as well as a generous salad bar Breakfast good, you have to go to deck 3 to get eggs. A lot of pastry generally as well as meat , peosciutto ham, cheese etc I recommend going on Diadema, although as an avid royal caribbean cruiser, if i see one option of each that i like at the same price , i will go with royal caribbean. Conversely if costa offers the best price, i will be happy to sail with Costa again. Truthfully , not knowing italian and staff not so friendly, possibly due to low level of english, makes me feel a bit dissatisfied. The ice creams from gelateria amarillo are amazing , at 1.50 euro the scoop. Plenty of choice. Discoteca pietra di luna is worth a look, very classy and great sound system with light functions.

Mostly great; could be better.

Costa Diadema Cruise Review by johann22

12 people found this helpful
Trip Details
Fantastic first time cruise with Costa! The ship is awesome, very glitzy and modern, clean throughout. Facilities are diverse and finished to a high standard and with the latest technology.

A good feature is the costa mobile app which allows you to chat freely amongst passengers using your device. Internet is affordable and they offer several plans to suit your needs

Embarkation was a bit chaotic from a customer service point of view, and as a first time, they left us on our own and had a lot of questions. We boarded, was taken picture but still had no card. Then was told cards are in the room. We had questions and intuitively with the info in the cabin and help from guest relations felt more settled within couple of hours, at least before the first show commenced.

I feel staff overall are very unfriendly. Possibly not by choice because it is a crowded ship, and possibly understaffed? Or just lack of emglish skills... First signs of this became apparent on an evening dinner At Corona blu restaurant with very slow service.

On the other hand the girls at the hospitality desk were very attentive and courteous.

Something worth mentioning is that the ship takes new passengers on every port. Can feel chaotic at times as new people embark and partake in the drill, etc

No happy hour on drinks but they do have special promotions, the bellini and aperol spritz are worth a try. 5 and 8 euros respectively.

Very satisfied with the Club Diadema restaurant choice.

Generally if you have to pay you will be treated well. On this note, the spa is worth a look. At 35 euros the day pass it can be pricy but again the facilities are worth the price.

Buffet crowded as you would expect but there was a varied menu each day and is worth highlighting the pasta. Very creative and tasty dishes as well as a generous salad bar

Breakfast good, you have to go to deck 3 to get eggs. A lot of pastry generally as well as meat , peosciutto ham, cheese etc

I recommend going on Diadema, although as an avid royal caribbean cruiser, if i see one option of each that i like at the same price , i will go with royal caribbean. Conversely if costa offers the best price, i will be happy to sail with Costa again.

Truthfully , not knowing italian and staff not so friendly, possibly due to low level of english, makes me feel a bit dissatisfied.

The ice creams from gelateria amarillo are amazing , at 1.50 euro the scoop. Plenty of choice.

Discoteca pietra di luna is worth a look, very classy and great sound system with light functions.
johann22’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Costa Diadema price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Classic Inside
Cabin IC 1211
Situated on front right, it has two round small windows we were not expecting. Considering it was randomly selected i was very satisfied
Bizantino Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews