This was the 2nd cruise we had taken on Norwegian. We have cruised 2 other lines. Norwegian falls far below what I expect of a cruise. The bars were grossly understaffed, with a particularly long wait - 15 min or more - at the Topsiders bar by the pool. The Garden Cafe, which is the buffet restaurant, is not set up well, and is very difficult to maneuver. Instead of islands with food all around, there are long, straight stations and you can't see what they have without going through the line - in addition, there are no signs indicating the type of food in each area.
There are not enough hand sanitizer locations, and no one monitors usage when entering and leaving the restaurants. There are none by the elevators/stairs.
The entertainment was pretty good - no complaints there.
Cabin was fine other than not enough electrical outlets. There were 2 desks and no love seat, which we have had on other ships. The bathroom was good - separate area for toilet with door that closed. Comparatively large shower.
Good transportation from the dock to all areas of Bermuda, via bus and ferry. No need to pay for excursions.