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This was a bit of a last minute booking by us in July and things were certainly eventful leading up to the sailing date. Communication has been a major issue throughout, starting with no formal notification of a change in itinerary from 7 to 6 nights, an earlier departure time than first indicated and the reimbursement for our lost day. Anyway, we planned to make the most of what we considered was a good deal in respect of the holiday price and stayed in Southampton for 2 nights prior to leaving on 19th October for our 6 night cruise ending in Barcelona. We arrived early on Monday morning at the cruise terminal in Southampton. We had no idea where the Epic was sailing from but luckily our hotel was across the road from the allocated terminal and we could easily walk to it. Check in was messy but we boarded the ship in good time and had immediate access to our state room which was fantastic. We had a balcony room and were very pleased with it, although the layout was unusual, but we had no complaints. The Norwegian Epic is a big ship, which we do prefer, but because there were so many people in what seemed limited space in the bars and Garden Cafe in particular, it was impossible to get a drink from the bars. We liked the new Cavern Club very much but with one barman and two waiters, we were waiting up to 50 minutes for a drink at one point which is ridiculous. The same happened in the buffet cafe, it was "every man for himself" and a stressful experience, ending up in cold food, beverage machines not working so you had to go to another one, and queues just about everywhere. We did enjoy our meal in the Taste restaurant and should have gone there more often. The staff were very pleasant too, although this was not a common factor throughout the ship. We didn't see any shows as we weren't aware you had to book in advance but heard they were very good. The entertainment staff were quiet compared to what we have experienced on other ships and there wasn't much going on to suit our tastes. All in all, it wasn't the best cruise we have been on but we met some lovely fellow guests which kept us positive. Nevertheless, NCL need to up their communication skills to get us to come back.

Not smooth sailing

Norwegian Epic Cruise Review by Widnes Vikings

Trip Details
  • Sail Date: October 2015
  • Destination: Spain
  • Cabin Type: Family Balcony
This was a bit of a last minute booking by us in July and things were certainly eventful leading up to the sailing date. Communication has been a major issue throughout, starting with no formal notification of a change in itinerary from 7 to 6 nights, an earlier departure time than first indicated and the reimbursement for our lost day.

Anyway, we planned to make the most of what we considered was a good deal in respect of the holiday price and stayed in Southampton for 2 nights prior to leaving on 19th October for our 6 night cruise ending in Barcelona.

We arrived early on Monday morning at the cruise terminal in Southampton. We had no idea where the Epic was sailing from but luckily our hotel was across the road from the allocated terminal and we could easily walk to it. Check in was messy but we boarded the ship in good time and had immediate access to our state room which was fantastic.

We had a balcony room and were very pleased with it, although the layout was unusual, but we had no complaints.

The Norwegian Epic is a big ship, which we do prefer, but because there were so many people in what seemed limited space in the bars and Garden Cafe in particular, it was impossible to get a drink from the bars. We liked the new Cavern Club very much but with one barman and two waiters, we were waiting up to 50 minutes for a drink at one point which is ridiculous. The same happened in the buffet cafe, it was "every man for himself" and a stressful experience, ending up in cold food, beverage machines not working so you had to go to another one, and queues just about everywhere. We did enjoy our meal in the Taste restaurant and should have gone there more often. The staff were very pleasant too, although this was not a common factor throughout the ship.

We didn't see any shows as we weren't aware you had to book in advance but heard they were very good. The entertainment staff were quiet compared to what we have experienced on other ships and there wasn't much going on to suit our tastes.

All in all, it wasn't the best cruise we have been on but we met some lovely fellow guests which kept us positive. Nevertheless, NCL need to up their communication skills to get us to come back.
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Cabin Review

Family Balcony
Cabin B4 11280
We liked the cabin although with the curve at the bottom of the bed, our feet were hanging off the edge all the time. Luckily we are not 6 ft plus! The shower was great, television channel choice poor.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins