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Crystal Symphony Review

4.5 / 5.0
Editor Rating
323 reviews
50 Awards

Cruise to Hell

Review for Crystal Symphony to Canada & New England
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iclcharlie
10+ Cruises • Age 70s

Rating by category

Cabin
Embarkation
Dining
Public Rooms

Additional details

Sail Date: Sep 2015
Cabin: Deluxe Stateroom with Verandah

We have cruised since 1995 each year. We were sold this cruise as a luxury cruise and it was anything but....poor service in the dining room as well as very poor trained staff. Wife insulted by server and water spilled in lap. Shop attendants bored and non attentive; products about twice as much as in shops here. Children running up and down the halls unsupervised at 01:00 hours and all ship Hotel Manager advised was "WE HAVE SPOKEN TO THE FAMILY" but the disruption still occurred almost nightly. NO assistance for disabled leaving the vessel at ports. Room so crowded that 2 people can not change clothes at the same time. Most mornings there was cherrio's and cookies on the floor of the hall.

Truly the CRUISE FROM HELL and we will never consider Crystal again

Cabin Review

Deluxe Stateroom with Verandah

Cabin A1

Very cramped no room to move with any comfort

Port Reviews

Sydney (Nova Scotia)

Self tour

New York (Manhattan)

NONE

200 Helpful Votes

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