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This was our second cruise with Viking. The first was terrific. This one was very disappointing. Although we certainly understand that low water levels can sometimes happen, this was not the first time Viking had to deal with this issue - it is our understanding that this has happened periodically over the past few years. Two major issues related to this: 1. When Viking docks at port, they now allow two or even three boats abreast at the dock. This did not happen to us on prior cruises. If you had the unfortunate experience of facing another vessel, you were unable to see out - your only view is the other boat. This occurred on our cruise for 3 days, as we were forced to stay put due to low water conditions and could not go any further. 2. Since we could not continue down the Danube, and had to stay in one place, Viking chose to bus us to the excursion sites, or stay on board. This meant a 3.5 hour trip - one way - to Nuremburg. The entire day was essentially gone, by the time we returned late that day. What was intended to be a relaxing vacation was rush, rush, rush, from one place to another. We asked the Chief Officer why we could not at least cruise back the other direction during dinner, so we could have the cruise experience, but he refused, blaming 'river traffic'. We also asked if we he could move the boat further down, so we didn't face another boat, but he refused that as well. The boat itself was very nice; the crew was excellent - none of this was their fault. But VIking dropped the ball here. They have lots of experience with this type of thing and their response was dismal. We could have gone back up to Vienna and Passau, but there were no alternative provided. No apologies - other than free drinks one night and waiving the fee for an excursion . We will certainly rethink any future cruises with Viking.

Viking drops the ball -

Viking Gullveig Cruise Review by BringCruise

7 people found this helpful
Trip Details
  • Sail Date: August 2015
  • Destination: Europe River
  • Cabin Type: French Balcony
This was our second cruise with Viking. The first was terrific. This one was very disappointing.

Although we certainly understand that low water levels can sometimes happen, this was not the first time Viking had to deal with this issue - it is our understanding that this has happened periodically over the past few years.

Two major issues related to this:

1. When Viking docks at port, they now allow two or even three boats abreast at the dock. This did not happen to us on prior cruises. If you had the unfortunate experience of facing another vessel, you were unable to see out - your only view is the other boat. This occurred on our cruise for 3 days, as we were forced to stay put due to low water conditions and could not go any further.

2. Since we could not continue down the Danube, and had to stay in one place, Viking chose to bus us to the excursion sites, or stay on board. This meant a 3.5 hour trip - one way - to Nuremburg. The entire day was essentially gone, by the time we returned late that day. What was intended to be a relaxing vacation was rush, rush, rush, from one place to another. We asked the Chief Officer why we could not at least cruise back the other direction during dinner, so we could have the cruise experience, but he refused, blaming 'river traffic'. We also asked if we he could move the boat further down, so we didn't face another boat, but he refused that as well.

The boat itself was very nice; the crew was excellent - none of this was their fault.

But VIking dropped the ball here. They have lots of experience with this type of thing and their response was dismal. We could have gone back up to Vienna and Passau, but there were no alternative provided. No apologies - other than free drinks one night and waiving the fee for an excursion . We will certainly rethink any future cruises with Viking.
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Cabin Review

French Balcony
Cabin D
Excellent. The rooms were very high quality.Crew was terrific; kept everything very clean and neat.
Middle Deck Balcony Cabins

Port & Shore Excursion Reviews