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Viking Buri Review

4.0 / 5.0
154 reviews

Crew Overall Exceptional; Shore Excursions with Almost Perfect Guides

Review for Europe River Cruise on Viking Buri
10+ Cruises • Age 70s

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Value for Money
Public Rooms
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Sail Date: May 2015

This was our second river cruise, and about our 30th cruise overall. The longship is new, well thought out overall, and the food excellent. The experience was much better than I expected and for our cabin (lowest price), pricing was much less than what we received.

There are daily shore excursions included and with 1 exception the guides were excellent. The crew is exceptional, looking to make things better, not just waiting at the counter receiving requests: For example, we had a long trip from home to the ship, my wife was exhausted, and laid out on a sofa, head on my lap,until our room was ready. One of the crew saw this, and went and expedited the room availability. 10 minutes after she talked to us, she came back, insisted on carrying our carry-on bags, escorted us to the room with keys in hand.

The only crew member who was not exceptional is the concierge. She was unreliable in following through when she said she would be available. She could offer only online web site information, and tickets she got for us in Paris required us to pick then up at a site 10 miles away from the museum, and at a different location. The Viking representative at the hotel, when shown our voucher tells us on arrival: "Why did she do that? The hotel concierge can sell tickets right here, at a lower price than that."

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