I took my Mom to her first European trip. Since she has mobility issues, I arranged all the necessary specialty assistance possible. The transport from the airport to the port was smooth. However, it was completely chaotic at the port processing. I booked a Haven suite which has special checkin line for all Haven suite guests. The person whom greeted us upfront has absolutely no clue where to send us. The special assistance line is right next to the Haven suite guest checkin line and that was where we waited. We were the only people waited there. After the whole 5 min, no one even paid attention to us. There was a guy running around trying to provide guidance to other guests, I got his attention and he said that he would get us some help, especially my Mom can't stand for too long. But he NEVER CAME BACK TO US. It was awful! Finally, there was a second woman came to the Haven Suite checkin desk, and I went up to her for checkin. Apparently, there is no manner or politeness needed ....

The Haven suite was amazing. The personal Concierge and Butler service was worth the money. Our steward was also attentive. However, the so-called mobile phone available to us to reach them has no battery attached to it. It took 2 days to locate it... Since this is a 3day weekend, it rendered useless. There was a "Haven Grill" restaurant for Haven Suite Guests. I found torn fabric chair. I took a picture of it as well. Its menu is lack of vegetarian options. Disappointing. But overall, the Haven suite experience was great due to the great service from David, Jomar and Ronald.

The specialty restaurants do have better quality of food. But again it lacks of vegetarian options. The Maitre'd left me a letter in my room to contact him as I indicated my vegetarian preference. But I called, he could do NOTHING for me. Read more