Cruise director was MIA for most of the cruise. Eli was very hard to understand and the timing of his announcements were horrible. Cruise lacked the great professionalism of the staff. all the activities were unorganized the entertainment was mediocre at best. Illusionist was horrible and the comedy was very racist.. Asked for my fridge to be unlocked and emptied. room steward told me he can unlock but i have to find somewhere to put everything. Meanwhile my cousin had his emptied by his steward with no problem. also had to ask 3 times for our bunk beds to be pulled down from the celing (they are locked). Piano bar pianist was SO/SO there were never any deck parties. everyone who worked there seemed like they hated their jobs. seemed to be understaffed in the dining rooms and by the pool. Only 1 waiter thanked me for the tip I gave him the rest never said a word. My daughter said there was 1 bad kid in camp carnival and the attendant had to talk to him multiple times and one time after she told him she was going to have to talk to his parents. My daughter overheard the attendant say "what am I supposed to do? shoot myself?" Overall I give this cruise 2 stars because the cruise ship was clean and the ports were great. But I will not be sailing on the magic or from Galveston until it changes..