The trip was three cruises back to back, TA/Med/TA, being NY to NY. I booked through a travel agent in nearby town, paid for D8 received up grade to D1 Atrium cabin.
Flight: Flew from Ft Myers to NY with Jet Blue, through flight just over 2 hours, we arrived not just on time but a early! (same on return home) Jet Blue was excellent, friendly, helpful smiling staff, spotless plane, received usual drinks, and a choice of four "snacks". Would certainly use Jet Blue again.
Arrival in New York: Cunard rep failed to meet, no transport to Hotel, waited One and half hours, then took a taxi cab, paid with credit card to get receipt in order to claim fare back from Cunard. Hotel was Millennium, it was as expected, Iwent out to eat dinner in the Irish Pub opposite . Again that night although Rep was supposed to come , no one came. Next day, finally found Cunard Rep, NO ID, to be told "your name not on my list for transport" However as my paper work showed transport was incl, and because the bus had empty seats, I got on anyway. At shipside, you should know that the luggage handlers can be very "uppity" will not handle bags until AFTER you have paid them