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Quantum of the Seas Review

4.0 / 5.0
Editor Rating
480 reviews
4 Awards

Our first true disappointment with Royal Caribbean

Review for Quantum of the Seas to the Eastern Caribbean
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10+ Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Feb 2015
Cabin: Spa Junior Suite with Balcony

If we had boarded the Quantum blindfolded and then opened our eyes we would have sworn we were in some modern contemporary office building and not a cruise ship. No rich woods, shiny brass and marble and deep colored carpeting. Just grey and tan colors of synthetic paneling and flooring and stainless steel trim and glass. Also Bayonne, NJ port is the worst disorganized and ugly mess we have experienced.

Personally did not care for Dynamic dining and having to pre-book dining times. The service in the different venues was the poorest we have encountered to date with Royal Caribbean. They were all too busy using their tablet screens to interact with guests and the impression was they didn't care as the gratuities were already pre-paid. The worst was Chops as waiter forgot one complete course. On previous ships Chops waiters were constantly looking after their guests. Also Windjammer food was OK but we had better on other ships. Worst situation was never enough seating in Windjammer for breakfast or lunch. Public address was always asking you to leave ASAP while you were seated to your meal. Annoying!

The crew seemed to be a bit uneasy with the electronic data technology. Upon boarding I had to spend about an hour in line at guest relations because we could not get in our cabin due to having another cabin's key cards, the wrist bands did not work at all. They did not understand that another guest name was on the card in my envelope and another cabin number. Poor training of staff.

Cabin Review

Spa Junior Suite with Balcony

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