We have just returned from our second cruise on the Queen Victoria and what a shock. What has happened to this cruise ship?

The waiters, cabin crew and cleaners on board were friendly, efficient and and very helpful, but those higher up in jackets, need to learn from their junior staff and learn how to be pleasant and helpful. Where do they go as they are not found on board ship with the passengers. The Reception desk answered questions briefly but were very aloof and unfriendly.

The entertainment was very hard to find. The lounges and bars deserted except for the odd 10 minute quiz in the bar. The theatre, which on the last cruise was wonderful, was very poor, with the exception of a brilliant comedian/pianist and west end billed singer/pianist. Two hours of brilliance. The on board singers and dancers gave more or less the same performance each night and got very boring. Read more