We have just returned from our second cruise on the Queen Victoria and what a shock. What has happened to this cruise ship?
The waiters, cabin crew and cleaners on board were friendly, efficient and and very helpful, but those higher up in jackets, need to learn from their junior staff and learn how to be pleasant and helpful. Where do they go as they are not found on board ship with the passengers. The Reception desk answered questions briefly but were very aloof and unfriendly.
The entertainment was very hard to find. The lounges and bars deserted except for the odd 10 minute quiz in the bar. The theatre, which on the last cruise was wonderful, was very poor, with the exception of a brilliant comedian/pianist and west end billed singer/pianist. Two hours of brilliance. The on board singers and dancers gave more or less the same performance each night and got very boring.
Restaurants: The lido food was very good and offered an array of good choices, but the Britannia Restaurant was poor. Very hard to find a pleasing dish on the menu and food was rationed.
We are now experiencing the unpleasant practice of paying in US dollars and having $11.50 per person per day gratuities added to our onboard account immediately we arrive on board. $230.00 dollars for a couple for ten days, and they add a 15% service charge to all drinks which you buy on board. Why don't we just pay the staffs wages, while we are at it. We asked for the gratuities to be taken from the account as we prefer to pay for the service which we are given from the staff directly to them.
Please Cunard, would you please be honest and add these charges to the cruise costs, so that the we know where we are from the minute we book the cruise.
Everyone we spoke to were of the same opinion, so we are not alone in our request.