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Our first and last River Cruise with this company, who we have found aggressive in their various commercial dealings with customers. The boat/ship is obviously rather old but has been refurbed, although there is not great sound insulation between cabins. We could even hear a TV blaring from across a corridor. The restaurant service is a bit hit and miss, and there efforts to provide a table service is pretty uneven. Often you will be at a table where you may have to wait for your main course whilst others have finished theirs as the galley is unable to cope with the demands put upon it, so it can be awkward. My wife has a allergy but despite notifying the Maitre D, he just said we should always try to sit on the same table that a waiter would get to know our requirements, but of course this was not always possible. The staff themselves were always courteous and work hard, but the system seems a bit shambolick at busy times. The tours were fine and well run, but if you do this cruise be prepared for some waiting in a bus in traffic jams in the major cities. Not a big problem , but a sad fact of life. To sum up, a curates egg of a cruise with a company whom I doubt will see my custom again

OK Cruise, a Bit Lacking in Areas

Viking Truvor Cruise Review by Alsagman

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Trip Details
Our first and last River Cruise with this company, who we have found aggressive in their various commercial dealings with customers.
The boat/ship is obviously rather old but has been refurbed, although there is not great sound insulation between cabins. We could even hear a TV blaring from across a corridor.
The restaurant service is a bit hit and miss, and there efforts to provide a table service is pretty uneven. Often you will be at a table where you may have to wait for your main course whilst others have finished theirs as the galley is unable to cope with the demands put upon it, so it can be awkward.
My wife has a allergy but despite notifying the Maitre D, he just said we should always try to sit on the same table that a waiter would get to know our requirements, but of course this was not always possible.
The staff themselves were always courteous and work hard, but the system seems a bit shambolick at busy times.
The tours were fine and well run, but if you do this cruise be prepared for some waiting in a bus in traffic jams in the major cities. Not a big problem , but a sad fact of life.
To sum up, a curates egg of a cruise with a company whom I doubt will see my custom again
Alsagman’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Fitness & Recreation
Shore Excursions
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