Disney Magic Review

4.5 / 5.0
493 reviews

Never again

Review for Transatlantic Cruise on Disney Magic
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: May 2014

Things started to go wrong from the minute we boarded. Greeted in the Centrum and directed to the Caballeros dining room for lunch. We were shown to a table with a view and were served by a very pleasant young man. The buffet style lunch was excellent plenty of choice and nicely prepared. We decided that we would save some time and asked our server to arrange a wine package for us, which he promptly did and we signed and paid.

The rotational dining was the first downside. We arrived at the designated time and restaurant, Caballeros again, and were seated in a corner, seemed like the naughty children's area. Adjacent to a group of loud Red necks. We asked to be moved immediately and were accommodated. Once settled we asked for our wine!

Our server queried where we had made the purchase and immediately informed us that he would cancel the original and re order so that he could claim the commission or gratuity for the wine package? We thought this strange. But did alert us to the way Disney seem to operate their staff systems, money orientated.

Cabin Review

The position of this stateroom is great. Starboard side, midships. PLagued with noise which came at between 10.30pm till 1.30am and again at around 07.45am and 08.30. We made 11 complaints and during the investigation by the crew even allowed an officer into our room at 01.30am to conduct his investigations. We were spun a load of BS as to the reasons and right until we got off the ship was this annoyance continuing. Lack of communication being the main issue.

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