My husband and I are fairly new to Crystal having sailed 6 times within the last 2 years. Had I written this review last year, it would have been far different than what I have to say now. I was, and still am a great supporter of the Crystal experience, but on the last 2 cruises (back to back journey of 24 days), we noticed some real differences.
Embarkation: Extremely smooth as always! We arrived late in the afternoon, were greeted by a Crystal representative at the airport and bused to the ship for check in. We like for Crystal to hold our hand, and they have never let us down while arriving in strange airports.
Cabin: We don't spend much time in our room, so size wasn't an issue. As you may note, Crystal has no inside cabins.........you get a huge picture window for the lowest category of travel. The room is well appointed, and I love that the bathroom has a tub and shower. I also like the vessel sinks and granite countertops. Avenda products are used and I love that they are readily available, along with 2 sets of robes (a terry cloth one and a lighter cotton one) and the terry slippers are a treat! The down pillows and comforter are superb and I liked that our bed was on the firm side. The new system of setting the make-up button for the room stewardess is really great as we hardly ever saw our stewardess and always came to a cleaned room. Our stewardess Karolina couldn't do enough for us and always kept our room spotless!