Nieuw Amsterdam Review

4.5 / 5.0
964 reviews

R. I. P. : HOLLAND AMERICA

Review for the Western Caribbean Cruise on Nieuw Amsterdam
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cruiserSFO
6-10 Cruises • Age 70s

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Sail Date: Nov 2013

We had paid for 2 weeks of cruising, but left the ship after one week, forfeiting nearly $4000 rather than endure the horrible experience of remaining on board for another week. Imagine how bad it had to be to walk away from such a substantial sum of money.

We had previously cruised with Holland America & were satisfied, but it appears that the purchase of this line by Carnival has ruined it. Food was just plain bad; service was slow; cabins were not clean. One positive, the king sized bed was comfortable.

We paid $25 per person extra to dine in one of the premium restaurants (Pinnacle Grill) hoping that the food would be better, but it was not: My filet was so tough that it was inedible. We encountered similar disappointment with their Asian premium restaurant (charged an additional $15 per person). We canceled our reservations for the Italian premium restaurant when we discovered that it was merely a section of the Lido deck's buffet. We had one good lunch and/or dinner, of the 14 we suffered through; but even that one good dinner had poor quality desserts. Breakfasts were OK.

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