As a group of four Canadians travelling together, this is the first time we have had so many negative things to say. Embarkation went well.
Ship itself was nice with excellent teen club.
Cabin and Dining Service was excellent, and we really appreciated the guys we got to know.
Other staff seemed more stand-offish. A lot of them did not look like they were happy in their jobs.
Nightly entertainment was appreciated, and some were totally awesome.
Cabin with window was very nice--more spacious than inside cabins we have been in on other ships.
Disembarkation also went well.
----Smoking was disgusting. We were so used to non-smoking in public places in Canada we were grossed out on the ship. We all were stuffed up every morning onboard and found bars etc too smoky. Non-smoking areas right beside smoking tables did not work.
--- Rude, loud children yelling and screaming in hallways outside our room ....up til 1:30 at night. Did not stop until guest services called several times.
--- Forced to be assertive/aggressive which is not usually the "Canadian" way.... otherwise you would **:never get off the elevator as some of the mostly Italian guests would plow onto the elevator as soon as it stopped
** never get through the self-serve line as some people continued to butt in front
-- Shore excursions cancelled in English several times, because of lack of numbers
-- Nickel and diming by Costa... were told not to bring drinks on board ship because of health concerns. Water bottle in fridge was going to cost $2.99! Had no filling of water bottle signs by water dispensers in self-serve restaurant areas. Pops/Sodas extra cost.
-- Shuttle service to edge of port given $6 charge per person...would find out night before in newsletter and required to get a ticket if we wanted to use it. They did not tell patrons that in Malaga, for example, there is a cheap public bus that comes right into port, as well as the Hop On Hop Off Bus.
Even some staff that we talked to found some of the Italian patrons rude and bold.
-- English was usually the fifth or sixth language used for messages on the loud speaker or stage, (if used at all)
Excellent room and service staff.