You need to understand that Royal Caribbean has what they consider to be an efficient method of getting you on the ship safely; however when it comes to the day you leave your cruise, they have no concern for you. We were waiting for our group to be called over the speaker and decided to speak with a crew member. He said didnt you hear me calling your number? No because I am a little deaf. Then I heard the speaker announce our group number. He was really rude.
Then the baggage was lined up by group number which was easy to spot as well as our missing bag. After spending an hour looking for the suitcase, we signed a form and moved out with the porter. The security guards are joking and not checking luggage tags to match up your cases to your name or ID. The attitude of the RC crew is cases get stolen. Oh well, we got you on safely, but you are not our problem now. This is the voice in the baggage claim area, in the office on the dock and the voice of the 800 number customer service. Yes, we found our luggage. A porter had put it on a tour van which went to the San Juan airport. The tour bus driver contacted us at our home phone and US Airways flew it home for free. If tags had been checked by security as the porter left the baggage area, this case would not have been lost.
The cabin was a little shabby. The couch fabric was worn away. RC should be inspecting the cabins for worn and stained fabric. Speaking of the cabin, my husband sleeps with a CPAP machine for sleep apnea. There are no outlets on either side of the bed to plug in the machine because of fire regulations. That was what the maintenance person told us. They brought up a heavy duty extension cord which they wrap around the room in front of the balcony door. You are thinking, this wall is not safe for an outlet in a fire? Next, the cord is in front of the door and that is not a safety issue?