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Grandeur of the Seas Review

4.0 / 5.0
Editor Rating
1736 reviews
46 Awards

Grandeur of the Seas - Western Caribbean

Review for Grandeur of the Seas to the Western Caribbean
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LTV
First Time Cruiser

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Sail Date: Aug 2005
Cabin:
Traveled with children

We took this same cruise (slight change in stops) last year and should have stopped while we were ahead. The same boat, same embarkation port, drastically different results.

EMBARKATION: We did the Set Sail Pass paperwork online beforehand and we were able to use the special line set aside for the Set Sail holders. There was no one in front of us and the whole check in procedure took about 5 minutes. Definitely a plus!

CABIN: From the time we stepped into our room (on deck 2, midship) there was a nasty sewage odor the was everywhere in the cabin, but interestingly, not in the bathroom. We talked to the cabin steward about it and she said she'd look into it. We learned that meant she'd spray deodorizer! For the next 9 days we complained to anyone who would listen (cabin steward, maintenance, pursers desk, guest relations, loyalty ambassador) with absolutely no result! The guest relations staff were rude and didn't seem to really care one way or the other if we had this problem and in fact, they didn't seem surprised to hear it. Our steward continued to try her best to help where she could. The plumbing people blamed it on the air ventilation and the ventilation people blamed it on the plumbing (even though there was no smell in the bathroom). Once home I called headquarters and spoke with yet another rude uncaring person who finally offered a 25% discount on our next RC cruise. I don't find it adequate compensation for having to put up with 9 days of migraine and sleepless nights, but I guess I have to take what I can get.

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