Declining level of service: Ruby Princess Cruise Review by Bennec

Ruby Princess 4
Member Since 2012
9 Forum Posts

Overall Member Rating

Declining level of service

Sail Date: February 2013
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
This was our fourth cruise with Princess. We noticed that several things we had taken for granted were missing or reduced this time.

We filled out the request for fruit in our room, but it was never delivered and we never received another request card for it.

My husband was quarantined for 24 hours and we did not receive the services of a room steward for more than 48 hours. We finally had to make a special request for more towels and removal of room service items.

We were also promised free laundry service because of the quarantine. I requested a bag for laundry and was given a little paper bag that ripped as soon as I put something in it. I found another bag (cloth tote bag) to use and waited for someone to come back and pick it up. That never happened. I wound up doing the laundry myself and spent $10.50 on it. I was afraid that if I called for pickup after waiting all day, we wouldn't see our laundry returned before the end of the cruise.

My More husband's scuba diving knife was confiscated for the first time ever on a cruise. There were very few opportunities for diving, which was also a disappointment.

We will probably not cruise with Princess again. At least not for a while. I will check the reviews and see if anyone mentions the service improving. Less

Published 02/13/13

Cabin review: BEb709 Balcony

Good view. Adequate size. Plenty of sunshine on the balcony.

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Port and Shore Excursions

Snorkeled from the shore. Very nice people on shore. Clean and inviting food and drink opportunities.
Read 1692 Grand Turk Reviews

The snorkeling was great. The shops were ok. The food available on shore was nice. The people helping with shore excursions were great. The lockers available for $5 were minuscule. Just enough room for a purse.

Didn't go very far off the pier. Just as far as the chocolate shop.

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Member Since 2012
9 Forum Posts
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