I recently returned from a cruise on the Crystal Serenity. I have previously done 7 cruises, 5 Royal Caribbean, 1 Holland America and 1 Azamara. I couldn't believe I was actually going on a Crystal cruise and was so looking forward to it. Every time you read about Crystal, reviews are generally excellent and the line themselves often quote how many awards they have won -- would the cruise live up to my high expectations?
BOARDING -- I didn't realise it but I was joining a cruise in progress. I had booked 8 nights but the original cruise had started in Lisbon and was for 11 nights. I had previously read where you are offered Champagne on arrival and what a wonderful experience it is. I can say that the welcome onboard was lukewarm and a little half-hearted. No Champagne offered and felt like I was just being processed. A nice man led me to my stateroom and shortly afterwards the maid appeared and went through a few things. I had a veranda and was very happy with it.
FOOD - I then went for lunch and that is when I started to see the Crystal difference. The Lido buffet was superb which such a choice. I casually asked if honey mustard dressing was available and it wasn't, but to my surprise they immediately made some for me, very impressed. I went to the Lido on several occasions and only once was it packed and that was on a sea day. The other times there was no problem getting a table. One strange thing is the opening hours for lunch, 12.00 -- 13.30. Such a short time and I thought lunch would have been served until 14.30.