This is our third cruise with Celebrity in two years - we feel a deep loyalty to the brand and we will continue to sail exclusively with Celebrity - we are, in fact, booked on three more cruises with them. Though this is our third Celebrity cruise, it is our first on a Millennium Class ship and our first booking Aqua Class. The central focus of my review will be about Aqua Class, pros and cons, overall, mainly pros. We loved the restaurant Blu - for those that don't know, dining in Blu is the primary benefit of Aqua Class, in our opinion and it is an excellent benefit. We LOVED being able to eat fantastic food, to eat this fantastic food at a different time every night with open seating allowing us great flexibility; precision service, and to be known and recognized by the staff of Blu even when in the streets of a town in port - but our stateroom service, yes, therein lies the rub for us. All of our Aqua Class cons center around our cabin attendant.

When we first entered our cabin, the sun was shining in, all was lovely, but our eyes instantly were drawn to the marble desk top which had perhaps a dozen splotches on it. We went right over to the desk and felt the marks, thinking that the splotches were perhaps stains, since when stone isn't sealed properly, liquid from glasses/vases can seep into the stone and permanently blemish it - but these marks were raised and somewhat crusty, marks that if you rub them with a cloth and a cleaner, come off - in other words, the stone desk top had not been cleaned properly. We were rather surprised by this, so when the attendant came to introduce himself, we pointed this out and he completely brushed us off by cursorily, with his sleeve, rubbing a few of them off and saying, 'oh, yes, well, whatever'. WHAT?? Very un-Celebrity-like, we thought. Otherwise, the room was extremely clean, well appointed, all very good - standard Celebrity high quality.

The next issue was when I had to call the stateroom attendant and ask to have my empty hair conditioner replaced, the problem compounded by that it was replaced with shampoo! Luckily, there was an attendant's cart in the hall, so I was able to grab a few bottles of conditioner for myself. But for us, the most irksome issue was our non-existent pillow menu. My husband and I love our pillows - we need 3 to sleep with, each, and one of them needs to be a Tempurpedic-style, one for each of us. On both of our prior Celebrity cruises, standard veranda class (thus no 'pillow menu') - we asked our attendant for extra pillows, 2 of them to be Tempurpedic-style, and the response was always, "NO PROBLEM, yes ma'am, right away" and magically, there were the pillows, 6 total, 2 of which were Tempurpedic-style. So, here we are in Aqua Class - remember, we are supposed to have a pillow menu but don't - I go looking for our attendant, he looks a bit concerned about our request for the Tempurpedic-style pillows but he indicates that he will get them. Later that night, we see him again, and he has delivered the requested pillows, but he launches into a rather long explanation of HOW DIFFICULT it was for him to get these pillows because there is some sort of inventory that is done on the pillows and blah blah blah I don't remember what all else he said. The bottom line is that a)there is supposed to be a pillow menu in Aqua Class and b)in the absence of said menu, our attendant at least should have brought the extra pillows without any issue - just like happened on the Equinox and the Solstice where our attendants, in standard veranda class, were peerless. Read more