The ship is astonishing, extraordinary & breathtaking. But it's lacking on service. For me service is a most. This is very important because if a company does not have good service people are not coming back. When you cruise, you expect to be pampered. This is my first cruise that encountered this problem. I thought it was because the size of the ship, but taking to other passangers I find out that the Oasis has outstanding customer service. Let me tell you several incidents that shows the lack of customer service.

1. Room Attendant - in all my cruises, this person is the most hospitable person. He/she ask you what are you plans for the day? Also, might say "I'll recommend this ...," or "How was your day?," or "Do no hesistate to ask if you need something?" He/she leave the room spotless & exremelly clean. Unfortunately, our room attendant did not display excellent customer service. The bathroom had mold for 5 days, the soap holder was broke and was never repair. The duvet insert was not put in correctly. This is the most important person becuase this is the person that you will interact everyday of your cruise. I was very disappointed.

2. The day prior disembarkation I went to print out my airline boarding pass. The person in front of me, was trying to print it, but the computer frozzed. I tried to get an employee who was arranging signs, he said something that I did not hear and keept doing what he was doing. He did not even look at me while speaking to me. For him it was more important to arrange the signs than to give attention to a customer. For him it was more important to arrange the signs than to listen to a customer who pays for his salary. Read more