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2 Helpful Votes
Sail Date: March 2019
We chose this cruise to see the Panama Canal, which was the highlight and a great experience, for the family. Boat seemed aged, every thing costs an arm and a leg, and bathrooms are very small. This was a family cruise with kids, but ... Read More
We chose this cruise to see the Panama Canal, which was the highlight and a great experience, for the family. Boat seemed aged, every thing costs an arm and a leg, and bathrooms are very small. This was a family cruise with kids, but there were very few kids on the ship. The demographic is very old, so lines are slow and the entertainment is suited for that generation. Disappointed with Princess, will not take a cruise with them again. Some of the staff were a rude on disembarkation day. Food was okay, but got a little tiring after awhile. I do want to not that generally the staff was pleasant and amenable. The ports of call were just okay. Jamaica was probably our least favorite would avoid it. Our favorite being Grand Cayman with very little hassle and great port experience. Would suggest that if you plan on taking this cruise expect not to be overwhelmed, but under whelmed. Read Less
4 Helpful Votes
Sail Date: March 2019
Crew is not friendly at all, food was terrible. Very little entertainment, unless all you want to do is play bingo. Was my first and last cruise on Princess. They charge you for everything. The sanctuary, which is called the serenity ... Read More
Crew is not friendly at all, food was terrible. Very little entertainment, unless all you want to do is play bingo. Was my first and last cruise on Princess. They charge you for everything. The sanctuary, which is called the serenity deck on carnival. You have to pay to use the sanctuary on princess, $80 for a day. I think this was ridiculous. The entertainment was non existent. We had 2 comedians on a 10 day cruise. The dining was terrible. We paid $58 for the crab shack. I figured we would get enough food to be full. I got about 3 ounces of actual crab meat. After dinner my wife and I were looking for more food. The overall experience was terrible. I have been on 6 other cruises. Luckily I have has very good experiences on the previous cruises. Princess could have ruined my cruise experience if I didn't have any thing else to compare it to. If you like to sit in your cabin and watch TV all day, this is the cruise for you. If you like to be busy and have fun, don't use Princess !!! Read Less
5 Helpful Votes
Sail Date: March 2019
Panama Canal itinerary. We traveled with friends and this cruise date and itinerary worked for us. Enjoyed the ports visited and transiting Panama Canal. The shore excursions were very expensive compared to the prices and options available ... Read More
Panama Canal itinerary. We traveled with friends and this cruise date and itinerary worked for us. Enjoyed the ports visited and transiting Panama Canal. The shore excursions were very expensive compared to the prices and options available after we departed ship, so we purchased our excursions through local vendors. The cruise office required mandatory gratuities charged to my credit card, which made the cruise staff lazy. Service was not a top priority since they didn't have to earn tips. Dining room staff was rude as well as jewelry store staff. One guy insulted me because I couldn't afford a $2000 ring and turned down the credit card application he pressured me to take. There was no midnight buffets and very little activities on sea days compared to other cruise lines I have sailed on. After boarding ship, everything required an additional fee as compared to other cruise lines offering those items for no charge. Food in dining room and buffets was blah, blah, same old stuff every day with no specialty meals. Overall this cruise was very disappointing. Will not cruise with princess again. Read Less
Sail Date: February 2019
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own ... Read More
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own decisions. It was disappointing because we were so excited for the island princess to enjoy some water and the island feeling. We did not get to do any snorkeling or any water activities and been deprive from it because of wheelchair unfriendlyness and discrimination. However, the diamond princess excursions allow you to have freedom in choosing your excursions and you can decide if the excursions is right for you in real time or can choose to sit out if you feel uncomfortable. Whereas, Island princess excursion will just cancel you out without gaving you the freedom to choose. Handicap washroom was unergonomic, uncomfortable, unsafe because the handrails was design horizontal poking at your back. On comparison, the diamond princess to Japan with handicap washroom was design much better and the excursions was helpful than “ Island princess cruise for being wheelchair unfriendly.” Read Less
2 Helpful Votes
Sail Date: February 2019
10 day Panama Canal. Feb 28 - Mar. 10, 2019 Boarding was good in Ft. Lauderdale. Immediate impression:, cozy, intimate ship. Public areas are small but pretty. Mini suite was spacious. Wow, 2 TVs.... Don't let 2 tvs fool you ... Read More
10 day Panama Canal. Feb 28 - Mar. 10, 2019 Boarding was good in Ft. Lauderdale. Immediate impression:, cozy, intimate ship. Public areas are small but pretty. Mini suite was spacious. Wow, 2 TVs.... Don't let 2 tvs fool you - THERE IS NOTHING TO WATCH. Pathetic choices on tv. The bathroom looks like a dumpy Motel 6. Honestly, they should be embarrassed to have guests in these bathrooms- at a charge, no less. Linoleum floors that are curled up on the edges, tile on the tub wall that is rusty, discolored, peeling, moldy-looking. Grout falling out between the tiles. Just awful. Water pressure in shower is great and the water is hot. The shower curtain attacks you and you can't keep it down on the tub. Keep in mind, there is no exhaust fan in the bathroom... which might explain the gross grout. Internet is a freaking nightmare. Who wants to spend an entire vacation trying to figure out cellular, wifi, internet, messaging? It's beyond frustrating. The Princess at sea messaging system is utterly, completely useless. There is no way to know if you have a new message- no notification. If you have the messaging system on- on your phone, you can't use the internet on your laptop. Princess at Sea (internet) can only be used on one device at a time. The ship should have new technology installed. There is no excuse for this. We've been on several ships where you could use your phone's text messaging to communicate (you cellular provider charges a minimal cost) - not on the Island Princess. NOTHING works on this ship to communicate. Dont even try, you'll end up frustrated and angry. I pre-paid for an internet package (240 minutes). Only 220 showed up on my account. I'm sure they do this on purpose and many people never notice the difference I didn't notice until the 3rd day. Seemed like we were constantly down to the internet cafe or Passenger services straightening out some mess. Not how I want to spend my cruise. Horizon court is crowded. Don't bother with it unless you go at an odd meal time. The food is pretty good but, the long lines and exposure to contaminated tongs just isn't worth it. Lunch in the MDR was always good, and uncrowded. The dinners in the MDR were very good. We were on the Royal 4 years ago and a Celebrity ship 2 years ago and the meals on this cruise were hands down, the best. Beds were pretty comfy and the rooms are very quiet so a good night's sleep is quite possible. If you are next door to friends or family and like a shared balcony, forget it. They only have a small door that they remove between the two balconies. It's pretty much useless. Furniture on the balcony is unimpressive and dirty. We did go to a few trivia games. Overall, the questions were pretty hard and everyone seemed to enjoy the challange. I like the ship size... not too many people, and not too small, It is old but public areas are elegant and have fresh, nice carpet. Most of our MEALS we ate in the Main Dining Room, including breakfast, lunch and dinner. 90% of the meals were excellent. A couple were so-so. We avoided the Horizon crowds and noise and really enjoyed the MDR. SERVICE is excellent everywhere on the ship. My impression of the evening shows was pretty positive. The secret silk was an interesting show. Vocals were off pitch a few times and too loud, but the show overall, was well worth seeing. Costumes, backdrops, props, dancing were just beautiful. Second show was soloist, Colleen Williamson. I enjoyed her entirely. She had a beautiful stage presence and an amazing voice. Being a vocalist myself, I could appreciate her range and control. Didn't particularly like the songs she chose, but she did an excellent job, held the audience in her hand, and flawlessly performed the show. The Bayou Show was very good. They amaze with the costumes and dancing. The Encore show was also very beautiful. Some of the vocalists were occasionally off pitch, but the shows are well worth seeing. Colleen Williamson starred again in the Encore show and she is stunning. The set was jaw dropping and the orchestra was something else. Also went to Luke Hefner's show. It was very good. I especially liked his performance of "O Sole Mio" and his duet with a female singer of "All I Ask of You" was flawless. One of those unforgettable moments. They were both amazing. I didn't particularly care for his country music. We did not go to the comedian or magician shows as they did not interest us. Attended 2 craft sessions. Do they think we are in kindergarten? First was buttons and the second was box making. My pre-school grandkids are way, way beyond these projects. Don't even bother with them. Good Hope House tour "Taste of Jamaica" Great tour overall. Very hot. Bus ride up was 20 minutes, and air conditioned. Pretty interesting guide. House is no longer used, but very nice. Lunch was outstanding. Traditional Jamaican food. Also did the open train ride to banana plantation In Costa Rica. Save your money on this one. HOT, humid and boring. We had a great guide and pleasant driver and learned a few details of Costa Rica, but there must be better tours here to choose. DO NOT waste your time or money on the wine tastings. VERY boring. Wines were good, but my $12 HandCraft Malbec from California is still my favorite. Wine Tasting for $25 - waste of money. Wine was good, speakers were boring, canapes were so-so. Spend your money on internet !!! Wine Tasting for $10 - waste of money. Same boring speakers, cheese was so-so. Spend your money on internet ! Disembarking was efficient. Then we got in the port area and the nightmare began. We docked at a different dock far away from where we began our cruise. They had a couple of small shuttles to take you back to the parking garage 2 miles north of pier 19. Everyone got pretty aggressive getting on, piling all the luggage into a van that really was not equipped for this. Our plan was for 1 of our group of 4 to get on the shuttle, get the vehicle and come pick us up (and our luggage). Well over an hour later, he arrived at the passenger/luggage pick up. Really not a good situation, at all. After 10 days on this ship, major complaints are still: grungy bathroom, worthless on-ship communication, lack of tv choices, and internet, internet, internet. It's unfortunate Princess won't address these issues because the Island Princess is a lovely ship for people who don't care for the mega ships. She deserves some TLC. Read Less
1 Helpful Vote
Sail Date: February 2019
EMBARKATION: On 2/28/19, only two cruise ships in port, and little traffic. The area was well marked and parking was easy. At Terminal 2 there isn’t a line for Priority boarding for Platinum and Elite from outside. Everyone enters in ... Read More
EMBARKATION: On 2/28/19, only two cruise ships in port, and little traffic. The area was well marked and parking was easy. At Terminal 2 there isn’t a line for Priority boarding for Platinum and Elite from outside. Everyone enters in one line and staff checks Passports and Boarding Passes. Then the line splits for Priority. We’re Platinum, and it took less than 30 smooth minutes from driving through the Port Everglades main gate, off-loading luggage, parking the car, checking in, and sitting down for lunch in Bordeaux Dining Room. Weather was great; seas were calm. Most passengers were over 60. Saw only two children. No illness as far as we know, and there are good prevention procedures in place. SHIP: We were on “Island” for 15 days in 2006 when it was quite new. We’ve sailed on brand new ships since then, but we like “Island” best. We prefer its understated elegance over the newer ships’ wretched excess. Sadly, some of it borders on shabby now but the good bones are still there; the basic design and décor is gorgeous. The beauty of her glory days are still evident in spite of the age. She deserves a full makeover. The elevator situation is odd, and not every elevator serves every floor. Stairs are convenient. With the last refurbishing, they added cabins to accommodate ~225 more people. Public venues weren’t expanded to handle the overload, so Princess Theater, Horizon Court, etc., are crowded. DINING: We had early seating in Provence. The food at every meal was outstanding - much better than Princess food in 2013 and Celebrity in 2017, and it brought back of the good ol’ days of cruising, before specialty restaurants, when dining rooms were the only option and food was amazing – even back to Sitmar. Our waiters, Santiago and Louie Gene, did a great job. We got the hard-sell at dinners to buy wine tastings. We did one, and the speakers were more focused on hearing the sound of their own voices than on the wine. Sadly, even in the dining rooms, if you want the best, there’s an up-charge for some meals. Horizon Court can be chaotic and overcrowded. It’s a beautiful room with wrap-around windows. Having coffee at 6 a.m. is peaceful. We ate there only a few times. The food was much better than at Horizon Court the last few years. The scrambled eggs were sloppy, but that was the only down-side we noticed. INTERNET: It was stable and fast enough for a ship. Usually we use minimal Internet, but relied more on it this trip for email because Cellular At Sea was dreadful. CELLULAR AT SEA: If you need cellular to keep in touch back home, on this ship you may have a problem. On past cruises on other ships we used it, and texting was our group’s tool to keep in touch during the trip when at sea. It had worked flawlessly 24/7 everywhere – decks, cabins, and interior theaters, but not this time. About 95% of the time, the display showed, “No Service” or “No SIM card - emergency calls only”. Even if you glanced at the screen and saw the “Cellular At Sea” provider notice and tried to sneak in a text or a call, it wouldn’t go through. A tech at Internet Café told us that Cellular At Sea on this ship is weak and we shouldn’t rely on it, even in our cabins. “It might work on Deck 7”, he said. It didn’t, except a few times a notification beep would come through and you might have a text from someone sent days before. Or it might be notification of a voice mail, which you couldn’t listen to because there was no service. The Internet Cafe people say they aren’t knowledgeable about cellular, so don’t expect help. These days, people expect good communication while vacationing. If Princess is paying fees to MWS / Cellular At Sea, and passing those fees to passengers, that’s a problem. We have family with serious health issues, and we needed to be in touch via cell but we couldn’t. We overheard one gentleman who had been told that cell service was available on the ship when it wasn’t. A staff member rigged a way for him to make one call through some Apple app. We overheard everything, and it was obvious a close relative was dealing with a life-and-death situation. Without cellular, he panicked. Other passengers complained. When in or near different countries, notifications for text messages might pop in, having been hanging in cyberspace for days. We had good reception using other countries’ cell service, even Cuba’s. But with the ship’s network while at sea, reception was slim to none. Princess MUST inform passengers of this situation to provide “truth in advertising”. After arriving home, I emailed Customer Relations about this and was contacted by phone a couple days later. The rep was personable and kind, but couldn’t say why it’s a problem or how to remedy it. So we won’t sail on Princess again until/unless we’re certain this won’t be an issue. She suggested using Wi-Fi calling, but you’d have to be connected to their internet 24/7 onboard to receive incoming calls or texts, and who can afford that? PRINCESS@SEA: Oh, dear. You have no clue a message is waiting. No value for us. The rep said that all ships are transitioning to Medallion class this year. The Medallion gadget can replace the cruise card for cabin access, and provides useful apps while onboard for directions, locating people, ordering, etc. It sounds great! But it seems it has no app for communicating (I could be wrong). So must passengers be connected to Medallion AND Cellular At Sea, AND Princess@Sea all at the same time? It can’t be done due to the Airplane Mode issue. PUBLIC SPACES: Overall, they are well cared for, with a few places needing TLC. This ship has many nooks and crannies with cozy seating areas just calling out to you to sit down and relax. STAFF: Great assistance from Guest Services, Tour Desk, and pretty much everyone. We were impressed how they maintained composure even when dealing with high-maintenance passengers. ENTERTAINMENT & ACTIVITIES: MUTS … Watching evening movies in wind and cold wrapped in blankets is a bad idea; my friend lost her voice. (The better movies used to be in small, cozy theaters.) They play concerts and movies during the day when it’s hot and generally uncomfortable. Colleen Williamson, Soloist: Our favorite of the shows. Amazing vocal range and stage presence. Get a seat close to the stage to appreciate her tons of personality. Production shows “Encore” and “On the Bayou” were very good. Great dancing, with stunning costumes and sets. Sometimes voices were a bit flat, but not too bad. Colleen Williamson sang again in “Encore”, and it doesn’t get better than that. The ship orchestra is fantastic. Didn’t see “Silk”. Luke Heffner, Soloist: We enjoyed his show with a mix of country, opera, and Broadway. About 15 passengers put on a choral concert in the Atrium on the last at-sea day after a few rehearsals. They did an excellent job and had fun. We were impressed with the conducting abilities of Cruise Director Loney – sharp and tight. Great conducting is an art, and he’s good. In-cabin TV hasn’t kept up with technology. There is no guide as to what’s showing, and no information. Newer Princess ships are much better in this regard. GYM: It used to be in a beautiful area of “Island”, with ocean views. Now it’s small, and in the bowels of the ship. Attendants used to “attend”; now they just give you a paper cup for water and tell you to get your own. LIBRARY: This always has been a beautiful place on the ship reading, listening to music, etc., and it still is. PORTS/TOURS: Falmouth: No tender required. Just off the ship is a nice collection of shops. We took the Taste of Falmouth / Good Hope House tour by Chukka. The bus was clean, with a restroom and A/C. The guides were fine, and gave a lot of history about Jamaica. Lunch was wonderful. Cartagena: No tender required. There’s a decent shopping facility nearby, with a bird sanctuary. It isn’t immediately off the ship as in Falmouth and there’s a shuttle that will take you. The Princess info sheet says it’s “an easy walk”, and it is for some. I’m 70, and for me it wasn’t “easy”, but I did it. A man with a heart condition also had trouble. You can’t judge the distance when exiting the ship, as the shops are around a corner. If in doubt, opt for the shuttle. The landscaping is beautiful, with gorgeous and friendly birds. The shops are typical. I was looking for jewelry, but couldn’t find any. (Just kidding!) Restrooms are convenient and clean. Panama Canal: Going through the locks was exciting and interesting. So glad we did it. Costa Rica: No tender required. In easy walking distance is a souvenir market. Some of the items seemed to be of a higher quality than in other ports. Grand Cayman: The only port using tenders. Hubby took the bike ride/Hell tour. It was interesting and the biking wasn’t strenuous. He said Hell gave him “the creeps” -- as it should, I guess; it’s Hell. DISEMBARKATION: A few days in to the trip we were notified that even though we had sailed from, and parked at, Terminal 2 we would arrive at Terminal 21 (later changed again to 19). Complimentary shuttles would run between 19 and 2. There was a 30-minute delay leaving the ship’s waiting areas. Many ships were in port so Customs was overloaded - not Princess’ fault. Princess staff did a great job under the circumstances. After that, the process was smooth to the doors leading outside. Porters with large carts waited where luggage is placed, so we took advantage of that. The porter piled everything on to his cart for the four of us and was our Sherpa to and through the Customs line. Then he escorted my friend to the shuttle going to the Northport garage. A godsend. Then things came to a screeching halt with chaos created by the 2-to-19 switch. I sat on a bench next to an elderly lady traveling alone. Her travel agent had arranged for transportation to Miami airport, but it never showed up, most likely cruising around Pier 2, per original arrangements. There was no way to reach her agent on a Sunday. We looked for a Princess rep who might help, but couldn’t find any. I wish I knew what happened to her. Another woman’s husband is diabetic and she was worried because the process of waiting a long time for the shuttle, riding to Terminal 2, getting the car, maneuvering out of the garage (a maze, coned off in many areas), getting to Terminal 19, and finding her, was taking far too long. He needed food, but you can’t take food off the ship and he had nothing to eat. She was concerned that he might have gone into insulin shock, and was going to speak to a Sheriff across the driveway to see if there had been any reported emergencies. He finally came, but a serious medical situation had been possible. (Again, no Princess reps to be seen.) A few times I heard the comment, “I’ll never use Princess again.” It may not have been Princess’ fault, but it reflected negatively on the cruise experience and Princess. We’re confused about the terminal switch. It looked like “Royal” was at Pier 2 where we should’ve been. Ships’ schedules are set two to three years in the future. It makes no sense. It should be a smooth operation. Overall, we had a good trip. Would have given 5 stars if not for hiccups of communication and no Princess reps assisting passengers with terminal change. Will definitely sail Princess again, assuming communications issues are remedied. MAJOR PROS: Food. Production shows. Staff. MAJOR CONS: Communications/technology. Gym. Overcrowding. Read Less
2 Helpful Votes
Sail Date: February 2019
Outstanding value for the cuisine that is included and onboard entertainment. I would not recommend the premium restaurants as many have complained about the food quality for the extra price. Long wait times for Anytime Dining. You need to ... Read More
Outstanding value for the cuisine that is included and onboard entertainment. I would not recommend the premium restaurants as many have complained about the food quality for the extra price. Long wait times for Anytime Dining. You need to reserve your dining times to avoid. Ports of call on this itinerary are below average and the excursions are not worth the money. This cruise is clearly targeted for senior citizens. It is not recommended for ages 55 and below. Very laid back vibe. The staff on this ship are very well trained and accommodating. Countries represented are mainly from the Philippines, India and China. They have the most pleasant demeanor and disposition unlike some cruise lines that represent Eastern European cultures. Princess has an amazing reputation for providing excellent quality food and highly skilled chefs that prepare a variety of international dishes. Our new preference for cruise companies is clearly Princess. Read Less
Sail Date: February 2019
On my bucket list for years and could never convince my past wife to get on a ship and the timing was right. I have read some of the reviews and cannot agree with them as they sailed at a bad time. My cruise was FANTASTIC, the Panama Canal ... Read More
On my bucket list for years and could never convince my past wife to get on a ship and the timing was right. I have read some of the reviews and cannot agree with them as they sailed at a bad time. My cruise was FANTASTIC, the Panama Canal visit was the highlight, on board service was excellent and I never had to wait to be seated. The waiters did not hover over you but watched and knew when attention was required.I was not pressured into buying more drinks than I wanted. Ten days and not a bad meal, food was top notch. The buffet on deck 14 was all anyone could hope for. Housekeeping was above and beyond, I had an ocean view cabin (605) and it was always kept neat and tidy, any time that I left for a walk or a meal, things were tidied up while I was away. There was always something on the go for entertainment and the movies under the stars helped end the evening on a high note.I am giving it some serious consideration for an Alaskan cruise and it if possible definitely be on the Island Princess. Read Less
3 Helpful Votes
Sail Date: February 2019
Interesting destinations. Panama canal, Cartagena, and Limon well worth seeing. Great snorkeling on Grand Cayman. Well organized and executed tours. As usual service on board and embarkation and debarkation very good. Rooms were well ... Read More
Interesting destinations. Panama canal, Cartagena, and Limon well worth seeing. Great snorkeling on Grand Cayman. Well organized and executed tours. As usual service on board and embarkation and debarkation very good. Rooms were well appointed and clean. Ship is unique in that it offers and indoor pool and lounge area along with a sauna. There is also a top sun deck with a splash pool. Additional outdoor lounge seating can be found along lower outdoor passageways. Dining and entertainment is top notch. On board activities are well organized and presented. For those selecting Princess be aware that this cruise line is generally not suitable for children, young adults and young couples. The majority of passengers are elderly (many over 70), white and American. Although the band was excellent and played up-to -date music, most passengers do not participate in dancing. Woe betide the person who does not get up early, especially on at sea days as passengers tend to reserve deck seating despite ship policies to the contrary. This ship was my favourite in the Princess line as it is somewhat smaller and service and seating is more accessible. Read Less
Sail Date: February 2019
I am confined to a wheelchair and cannot stand. I was unable to find any wheelchair accessible excursions provided by the Island Princess at any port of call during the whole of this cruise. A few of the excursions were labelled as ... Read More
I am confined to a wheelchair and cannot stand. I was unable to find any wheelchair accessible excursions provided by the Island Princess at any port of call during the whole of this cruise. A few of the excursions were labelled as wheelchair accessible on the website and I had booked these prior to the cruise. Unfortunately, when on board, I was informed that while the location was wheelchair accessible, the transportation was not. Only two of the ship’s doors opened automatically. The others could only be opened with considerable effort and had a ledge that made it difficult for a wheelchair to roll over. Unlike other cruise ships such as Celebrity there were no hoists to lift me into the pool. The noise levels in the Horizon restaurant are extremely high. At one lunchtime I measured sound levels over 90 dB over a sustained period of time. This level of noise can produce permanent damage to hearing. It is especially dangerous when someone is exposed to this for a sustained period, such as your staff. We were constantly bombarded by sale offers. On exiting from dinner, we were confronted by half a dozen "paparazzi". A man dressed as a giant bear blocked our paths on the deck. Our television always started with the Princess channel offering more sales opportunities, not the channel we had just watched. Over the trip at least three dozen sheets of paper with advertising offers were left on our bed. Travelling with Princess cruises would be considered again if these problems could be corrected. Read Less
1 Helpful Vote
Sail Date: February 2019
I chose this cruise (my first) based on itinerary to a partial passage of the Panama Canal and chose Princess on its reputation for good food and levels of service. The itinerary to visit Columbia, Panama and Costa Rica was good but visits ... Read More
I chose this cruise (my first) based on itinerary to a partial passage of the Panama Canal and chose Princess on its reputation for good food and levels of service. The itinerary to visit Columbia, Panama and Costa Rica was good but visits to Grand Turk and Jamaica (Ocho Rios) were a waste of time and more time at the other ports would have been better. Before I talk about Princess I must add two caviates. First that this is my first cruise and my expectations were set by Princes advertising and other reviews. Second caviate is that the previous cruise had several nori virus outbreaks and there was several measures in place to combat another outbreak. I mention this second one as the ship felt understaffed and the workload of the staff seemed to affect the attitude of the majority of serving staff. An example was that even in the buffet you could not serve yourself and the staff served you. If I was less generous I would say it was a cost cutting exercise to reduce the portions. I only mention this as there was a general air that there was cost savings being made in the quality of food and service. Along with the constant added costs or trying to find ways to charge more was disappointing but this may be all cruise lines. (Role on Virgin Voyages style charging). Overall I was disappointed with the quality of service at evening dining, who seemed rushed/under staffed. Another disappointment was the afternoon tea which started with tea being served followed by a line of people trying to get food on to you plate all at once and get you out. I chose anytime dining which was what I would choose again as it gave me the opportunity to meet a new group of people each evening. However the quickest time from starting to queue to sitting was 25 mins and the longest was 55 minutes. What was more annoying was to then see empty tables not being used. This was for a single looking to share on a large table. The evening entertainment shows were generally good and different music in each bar was good enabling you to choose what you wanted. I stayed in a mini suite and this was a very good size with a great balcony. It has very nice flat screens but no use has been made of the space where the old style TVs used to be giving a slight feel that something is missing. Overall a disappointing first cruise and may be a while before I take another one. If I do I am pretty sure I will go with another cruise line as I think Princess are making cost cuts where they can. This was also the view of other passengers who had taken many Princess cruises and said this was the worst Princess Cruise they had been on. Read Less
5 Helpful Votes
Sail Date: February 2019
Our cruise on the Island Princess should have been terrific. After all, we were visiting some interesting Caribbean and Central American ports, and going into the Panama Canal (a bucket list trip). But the cruise was a disappointment for ... Read More
Our cruise on the Island Princess should have been terrific. After all, we were visiting some interesting Caribbean and Central American ports, and going into the Panama Canal (a bucket list trip). But the cruise was a disappointment for many reasons. First, we were advised that there had been an outbreak of norovirus on the cruise that just ended, causing widespread diarrhea and vomiting. They advised us that they were doing an extra thorough disinfection, which we found reassuring. But when we got on board, they had done more than just disinfect. They removed all the interior shelves from the stateroom refrigerators, along with the metal racks in the fridge doors that hold drinks. They never explained this, and never returned the shelves and racks, which made the small fridges even less useful. Also in the interest of hygiene, passengers were not allowed to serve themselves at the buffet. Anything you wanted – from an orange to a dinner roll to a spoonful of scrambled eggs or a pastry – had to be pointed out to one of the crew, who would put it on your plate. This extended to salt and pepper packets, ketchup, tabasco sauce and other condiments. You couldn’t touch anything. You had to stand in line to have a crew member pull a glass of water or iced tea. You had to have them pull your cup of coffee and guess at how much cream to put in. It made the process slow, irritating and chaotic. At the pool grill, you couldn’t put ketchup on your own burger or fries. You had to wait for someone to put pepper flakes or oregano on your pizza slice. Then there were the dining rooms. The ship was recently (2017) refitted with additional staterooms, adding up to 300 guests (was the resultant overcrowding one reason for the norovirus outbreak?). But they didn’t add any dining rooms to handle the extra guests, so there was a 45 minute wait for a table every night at the ONE restaurant with ‘anytime’ seating. That jamming in of additional passengers speaks to another annoyance. They have found a way to squeeze extra money out of every single aspect of your cruise. The waiters constantly push you to buy more drinks. The photographers are constantly snapping photos and videos to sell you. The dining room menus have inserts trying to get you to ‘upgrade’ to steaks at additional cost. The chef and maître‘d put on a cooking demo and then try to sell you a cookbook. Bottles of water to take on your shore excursions are $2 each. Of course, soda pop and alcoholic drinks cost extra, and the first few days crew work hard to sell you a cruise-long ‘beverage package’ which comes out to about $689 per person including 15% bar gratuity, which means you’ll drink 6 alcoholic beverages a day to break even. On the bright side, drink anything over 6 and you’ll come out ahead (although your liver may not). In short, every day and every meal or activity seemed to bring one more little annoyance. After a while, they just started to add up and suck some of the joy out of what should have been a lovely vacation. The ports we visited were great; but unlike the old slogan, ‘getting there’ was NOT half the fun. Our last two cruises were with Regent, which cost more initially (it's all-inclusive and a bit more luxe), but which always delivered excellent service that seemed to anticipate our needs, instead of looking for ways to capitalize on them. We tried Princess to save some money. In the end, the savings simply were not worth the aggravation. Read Less
1 Helpful Vote
Sail Date: February 2019
I wanted to do a Panama Canal cruise. I would never choose the Island Princess again. The hallways to the rooms were very narrow & the bathrooms & showers were very, very small. Much smaller than any other cruise ship I've ... Read More
I wanted to do a Panama Canal cruise. I would never choose the Island Princess again. The hallways to the rooms were very narrow & the bathrooms & showers were very, very small. Much smaller than any other cruise ship I've been on. The shower head in the tiny shower was fixed to the wall. All other shower heads I've ever had could be removed to spray hard to reach areas. I'll never step foot on this ship again because of the bathrooms! I had an inside room. The room had very comfortable beds & large comfy pillows. There was plenty of room to hang our clothes & large shelves to store folded clothes or other items. It had a refrigerator, a large tv, & a safe. We had My Time Dining but we changed it to early dining when I found out I had to call after 8 o'clock each morning to reserve a time for My Time & we wouldn't have the same waiters. We had good waiters & 2 lovely couples at our table. The food was just average. The cuts of meat they served were poor quality. Breakfast was good in the Horizon Buffet. The entertainment was very good for the most part. We had 1 great shore excursion & a couple of hiccups on 2 of our excursions. The shore excursion team gave us a 30% refund on 1& a 20% refund on another one. Embarkation was delayed because of sanitizing the ship due to the Norivirus. We got on & off of the ship easily because my friend had to have wheelchair assistance. Finding a place to park was very confusing! The ramp we were supposed to go up had lots of red cones & the stations were unmanned & had bars across them. We found out after circling around several times that we had to approach the bars, get a ticket from a ticket dispenser to make the bars go up, & then go up the ramp to the parking deck. We had to keep up with the ticket so we could pay for parking after the cruise. I've always paid to park before the cruise & had attendants at the stations as we entered. There were not very many shops on this ship & the photos were pricey. Read Less
2 Helpful Votes
Sail Date: February 2019
Choose for Panama Canal experience. Like watching paint dry, lol. OK, it was interesting but I got bored standing around waiting to go through the locks so I went back and watched it on the cabin TV. Good - Room size, B216. Overall ... Read More
Choose for Panama Canal experience. Like watching paint dry, lol. OK, it was interesting but I got bored standing around waiting to go through the locks so I went back and watched it on the cabin TV. Good - Room size, B216. Overall entertainment. Hamburgers and Pizza. Bad - Anytime dining. Bad joke. Wait staff was only good the last night. Had to arrive to the show 15-30 minutes early to get a seat in theatre. Organization of daily activities bad. Not much music in pool area. Mostly movies all day. Ugly - Horizon Court. Food was boring, bland and repetitive. Breakfast was usually lukewarm and I threw away more than once. One waffle iron for 2000 passengers??? Staff seemed put out if they had to wait on you. Had to wait 15 minutes to get a specialty coffee because length of line. Buffet focused so much on cleanliness that other parts of ship service went l Excursions were OK not great. Worst cruise experience we've ever had. I packed at noon last day and couldn't wait to depart next morning. If I ever see Island Princess (or even another Princess cruiseship) it will be too soon!! Read Less
1 Helpful Vote
Sail Date: February 2019
Wanted to see the new Panama Canal. Entertainment was good. Many options during the day and evenings. The food was good in the Resturant but service was very slow. Anytime dining was not managed well. Long lines/wait even though there were ... Read More
Wanted to see the new Panama Canal. Entertainment was good. Many options during the day and evenings. The food was good in the Resturant but service was very slow. Anytime dining was not managed well. Long lines/wait even though there were many available tables. The grill food was good but there again service was slow. Pizza was ok but not up to my standards. Crooners bar was my favorite - usually not too crowded after dinner. Easy listening music in the Atrium made it easy to enjoy a drink and conversation without having to yell to be heard. The buffet was ok for breakfast but I did not like the choices for lunch or dinner. The formal nights allowed for those who wanted to dress up to do so but also allowed those who didn’t bring a suit to enjoy the evening without any problem. (I really do not see the point of having formal nights) Excursions were a disappointment. The descriptions of the trips did not match the experiences. Our cabin steward was very efficient and more than exceeded our expectations. Read Less
Sail Date: February 2019
this was our first platinum cruise with princess and a great experience. Embarkation was smooth and efficient and we were on board and settled well before we would usually have been.- definitely worth persevering with the loyalty ... Read More
this was our first platinum cruise with princess and a great experience. Embarkation was smooth and efficient and we were on board and settled well before we would usually have been.- definitely worth persevering with the loyalty program! the itinerary was just what we needed - a mixture of islands and mainland destinations with Panama as the ultimate focus. En route Cartagena was delightful - easy to get around - no need for a tour - just exit the ship and find a taxi to the old town. Panama did not disappoint. the partial transit was a splendid experience, sedate but continuous and a spectacle to enjoy. worth messaging home to let friends know of the live feed and they too can share your experience. we took the tour which included the new locks, coach to Panama and the train ride back to the cruise ship - so we can actually say we have been coast to coast. lovely ship , great experience - next time a full transit! Read Less
Sail Date: February 2019
our stwerd was awesome. He there when we needed something. Said hi in hall and talked with us. The Buffet was okay. Lots of food from different countries. Not my kind of food so I just picked. Breakfast was the same old thing and ... Read More
our stwerd was awesome. He there when we needed something. Said hi in hall and talked with us. The Buffet was okay. Lots of food from different countries. Not my kind of food so I just picked. Breakfast was the same old thing and the bakery was the same at breakfast. Lunch and dinner bakery was great. Main room dining was good. Photographer they know their job. They do great shots. I loved all my 129 pictures. Get the photo package be you sail. Save $50. Do all shot and have fun with them. This cruise did not have very many kids on board. You only see them at food time. The shore excursions was good. Grand tuck stay away from the town tour with lighthouse. Big disappointment. Shop around ship or do water trips. Pamama canal going thought locks was awesome. tour after to see new locks pamama city and ride old train back to ship. Have to do it. Pools and hot tub very relaxing Try out spa. Got good programs. Getting on and getting off ship was very smooth from Fort Lauderdale fl. We carry-on our luggage. Bags 24 and 28 inch and two smaller one too. Long drive from lubbock tx. Two day drive. 3600 mile around trip. Nice drive if you have time. Oh yes!! Holiday Inn express off of us 84 and I 595 just 10 minutes from ship. Read Less
Sail Date: February 2019
I chose this cruise as I thought my husband would enjoy the Panama Canal. It was great! I was a little worried about reviews complaining about the ship. Do not believe these reviews. It was just fine. I’m sure there are ships out ... Read More
I chose this cruise as I thought my husband would enjoy the Panama Canal. It was great! I was a little worried about reviews complaining about the ship. Do not believe these reviews. It was just fine. I’m sure there are ships out there that are more glamorous but Island Princess was great. Excursions are too expensive on ship. We waited and got tours off ship except in Jamaica and saved money. Following are ones we took and highly recommend all of them. In Turks & Caicos - www.islandtrams.com, Island Trams, 42 Front Street, Grand Turks & Caicos 649-432-TRAM. In Cartagena - rouscartagena09@hotmail.com. In Costa Rica - Oregon Tours with Christian Robinson - Highly recommend you request Christian. We just got off ship and got our tours with groups that will be right there as you get off ship. We were very pleased with all the tours we had. Disembarkation was great. We walked right on ship. No waiting. I think they need more signs however in regards to where to leave luggage if you’re not carrying on board. Also signs on how to get to parking and which way to go to get on ship. We were early to board but our room was ready shortly after we boarded. Disembarkation was smooth and quick. Chose to carry our luggage off ourselves and recommend this if possible. No waiting at all. The service in the dining room was great. My husband is lactose intolerant and he just mentioned it to our waiter and the head waiter was right there talking to him. They had him fill out a menu each night for the next night so they could be sure no milk products in it. The chef made special desserts for him that were great. Our cabin was comfortable and service great. Loved our bed. We have always gotten inside cabins and very pleased with them. Gone from the cabin most of the time so we don’t need the balcony. Entertainment was excellent. Enjoyed it each night. The regulars on ship were outstanding. Great voices. One complaint would be people who put their towels on lounge chair and leaving them there all day so many people don’t get a turn. Have a great cruise! Read Less
Sail Date: February 2019
We chose this cruise because it was going through the Panama Canal. But as you very well know, it sailed right after an abbreviated cruise because of a infecting virus. And yes 3 days into the cruise, my wife got sick. Something she rarely ... Read More
We chose this cruise because it was going through the Panama Canal. But as you very well know, it sailed right after an abbreviated cruise because of a infecting virus. And yes 3 days into the cruise, my wife got sick. Something she rarely does. She was seen by the medical staff and was told she only had the Flu, yet was quarantined for 24 hours, forcing us to miss our excursion in Cartajena; the one she wanted to do most! (WE were refunded). Then after the 24 our period, a medical person came to check my wife's temperature and vitals. His batteries in his thermometer were bad and the unit wouldn't work. Because my wife is a Medical assistant, she had two thermometers with her. She checked herself with both and had readings of 97.7 and 97.2. The Medic said that wasn't acceptable because they were not calibrated to their scale. He said he was going for batteries but never returned. After 2 hours I went to the medical office to find him, only to learn that the staff had just gone on an additional 4 hour break. My wife was stuck in the cabin 7 hours in addition the original 24. And of course we ate room service with additional gratuities. I prepaid for the passenger protection plan but was billed when we checked out at the end out our cruise. I was told that was procedure and that I needed to file wit the AON insurance group. Redundant procedure for sure. Then when reviewing the medical findings it was stated Neg type A and B flu. Positive for a gastrol intestinal Virus. Well I guess that's why a cleaning crew came to our room at all hours, 6 times to disinfect. The food was OK at best. But we didn't know that we needed to bring formal attire for the "Good Stuff" However we often had room service because we acclimated to that while my wife was confined. The service then was always very good. We did not get involved with the fitness and recreation, nor did we use any public rooms. Our excursions were more oriented to the vendors than the culture. We have filed our insurance claim with AON. But feel we are entitled to some form of compensation for our medical issues (it was the Virus) and our missed excursion. Read Less
6 Helpful Votes
Sail Date: February 2019
First and foremost it was a great cruise. Any criticism I have here should be taken lightly as I consider it very minor. We chose this cruise for the itinerary, Princess was the only cruise line that had the dates we wanted and ports we ... Read More
First and foremost it was a great cruise. Any criticism I have here should be taken lightly as I consider it very minor. We chose this cruise for the itinerary, Princess was the only cruise line that had the dates we wanted and ports we had never been to. We are four time Carnival cruisers and had heard good things about Princess so why not. The staff was wonderful, as they have been on every cruise we have been on. The food was really good, on par with Carnival. Naturally we liked some dishes better than others (depends on your taste) but all really good quality and quantity. Good selection in the dining rooms and great selection in the Horizon buffet. I highly recommend the Bayou Cafe, my wife and I thought it was the best steak filet we have ever had. Service there was great as well. Just a warning about anytime dining, they allow reservations which defeats the purpose in my opinion because it now ties a table to a time. If you don’t get there by 5:30 or after 8 you are going to wait (they’ll give you a pager). We never had to wait a long time but it’s annoying watching people get there after you go in before you. There was lineups to get in the Horizon Court but that was due to a continuing Norovirus outbreak so you had to wash your hands before going in (and shame on the people that sneak around the line and claim they just washed their hands). Also due to this they had to serve everything to you in the buffet which slowed things down a bit but I was grateful because we didn’t catch anything. Don’t base your decision to go on this because it was not a normal situation (it had been eradicated by the end of the cruise). As another reviewer said, there was definitely an older crowd on this ship. We are also early 60’s and felt like we were part of the youngest group aboard, I suspect a lot of the negative reviews are due to the older demographic. Yes the ship is smaller than the newer ones but it has to go through the Panama Canal. It never felt overcrowded though, there are the usual people that stake out loungers first thing in the morning and then come back 2 hours later but we always managed to get a spot we liked. Getting a table in the Horizon Buffet at peak times was a challenge but that’s to be expected if everyone goes at the same time. Entertainment was good in the theatre, again catering to an older crowd. Most of it not my thing but it was very well done. Get there early though, it’s full 15 minutes before showtime. We thought there could have been more deck entertainment but again, older crowd, so they could be keeping it sparse for them and there was always something on the movie screen (we saw 4 good movies while sunbathing). To be fair, on the first sea day they tried to get people to join the Hairy Legs competition and not one person volunteered. Different story on the last sea day, they got 8 contestants, and later an impromptu beach ball game broke out in the pool. There is also another pool with a retractable roof that they don’t open, we went in there once to get out of the blazing sun and it was ok but it’s an indoor pool so I’ll leave it at that. Ports and excursions were great. You have to bear in mind that most of the stops are industrial ports so if you don’t do an excursion you’re not going to see much. Grand Turk was excellent, no excursion required. We lucked out as we were the only ship that day so it wasn’t crowded. Tropical paradise with Jimmy Buffet drinks! (By the way you can research how many ships will be in a particular port each day on line, just google “ship port calendar”) We took the bus/walking tour in Cartegena which was really good. The street vendors really pester you but you just have to be patient and keep saying no thank you (they would usually leave and then come back 2 minutes later, but hey, they’re just trying to eke out a living). Some of them were quite comical and give you a laugh during their efforts. The city is beautiful and full of history. The Panama Canal is amazing! We got to the front observation deck at 6 am and stood mesmerized for the next 3 and a half hours. We felt we didn’t need to do an excursion there as the canal transit was the attraction for us. We stopped in Colon after we came out and there wasn’t much there but it didn’t matter as the transit itself was our day’s excursion. After seeing not much in Colon we booked the Bus/boat/rainforest walk excursion in Limon. Amazing. Think Disney Jungle Cruise but for real. Saw a Toucan, Sloths, Jesus Christ Lizards, Iguanas, Howler Monkeys, Poison Dart frogs and the Coast Guard station with a confiscated drug runner boat. We did Dunn’s River falls and the Bamboo Beach VIP excursion in Ocho Rios. Again excellent. If your knees and heart can handle some exersize, go for it, it was a lot of fun. The Beach club was not what I expected, it’s a little rustic, but we walked out of there a little wobbly from the free drinks and so full we couldn’t go to the dining room that night. Two observations: we thought the rum drinks tasted like plastic from the coolers at first until I realized it was Appleton’s rum we were tasting; and the difference between the VIP and the regular excursion is that they serve you food and drinks instead of having to get them yourself. All three excursions we took had excellent guides and were well worth it. I also want to mention that the embarkation/debarkation/transfer were the smoothest we have ever experienced. So all that said, I would highly recommend this cruise and I hope this helps your decision. Read Less
Sail Date: February 2019
Departure hour was delayed because a Norovirus outbreak in the last cruise. They had to clean the ship. Delayed was just a few hours and did not impact schedule at all. During the first days we had special cleaning instructions how to ... Read More
Departure hour was delayed because a Norovirus outbreak in the last cruise. They had to clean the ship. Delayed was just a few hours and did not impact schedule at all. During the first days we had special cleaning instructions how to behave. No problems at all during our cruise. Pick up at Miami airport was on time and excellent. Friendly crew were at the meeting point with a Princess Signed. My wife and I were the only ones on a big bus ride. The cruise is for older passengers. Baby Boomers and above, so entertainment is focused to this demography. Island Princess is a good ship. Built specially for Panama Canal, so it is “smaller”. It lacks some of the amenities of other Princess ships, like Tapas bar, Panini stand at the main galleria. We tend to miss these two for a midafternoon cup of wine or fast lunch. Another thing is that Princess built more staterooms to accommodate more passengers but did not increase size of restaurants. During peak hours, there are long lines at the Horizon and Anytime Dinner. Expect crowds during these hours. We had the specialty restaurants: Sabatini’s and Bayou Café. Sabatini’s is an excellent option. Nice food and service. Bayou lacks personality and at the end you don’t know what type of restaurant is, either steak? southern? etc. Did not like it very much, Crew is very friendly and helpful. We felt very pampered. Kudos for Island Princess crew, the best so far we have encountered. We took most of the Princess tours. All went well. All port of calls were excellent. Cartagena, beautiful city. Yes, you will find street vendors all over the City Tour, but they are friendly. Try to engage with them and you will learn one or two new things. Panama Canal was superb. Really an experience. Go outside for photos and fun. In Costa Rica we went to the Rain Forest tour. It was a 2:30 hours drive from port to the place. It is near San José. It is a long and slow ride on a winding jungle highway. In Jamaica we went to Dunn River falls. Lots of fun and the guides were happy and helpful climbing the falls. Don’t forget water shoes!! In summary, we were pampered for our anniversary celebration at Island Princess at Panamá Canal. Read Less
Sail Date: February 2019
A pleasant trip, with the Panama Canal and Cartegena being our highlights. The captain skillfully managed the ship in the high winds. Because of the winds, we were unable to stop at Jamaica, but that was ok for us, as we had been there ... Read More
A pleasant trip, with the Panama Canal and Cartegena being our highlights. The captain skillfully managed the ship in the high winds. Because of the winds, we were unable to stop at Jamaica, but that was ok for us, as we had been there last year. There were a lot of people with scooters, walkers, and canes on this trip. Some had a very hard time walking with the rocking of the waves. Some got sea sick, but we were fine. On 'at sea' days, we watched 'Crazy Rich Asians' and 'Instant Family' in our room. Both were recent, good movies. Cartegena is busy, but colorful. Lots of vendors trying to sell their goods. We took the horse and buggy ride of the old city--interesting, but the driver could not speak much English--but he did try. The bus tour guide had perfect English, and was very knowledgeable. The ship is small so that it can go in the Panama Canal. It was thrilling to be on the ship as it passed through. We took the Rainforest excursion, and felt it was well worth the money. One downside to the smaller ship is there was no easy place to go for a good walk--none of the floors had a circular path. Our room (Mini-suite) was decent, but carpet and sofa could use some updates. The bed was SO comfortable, and the bathroom had a full sized tub, which was nice. There was an outbreak of the norovirus, but we did not catch it. About 40-50 people contracted it. Immediately, the crew was spraying off all handrails, doors, etc. with disinfectants. The Horizon Court switched from 'help yourself' to staff service. Handwashing by all guests was strictly enforced. We give the crew credit for trying their best to contain the virus before it got worse. The ship's food was usually good, we especially enjoyed the Horizon Court for breakfast and lunch. The traditional dining was ok, but we were at a table of 10. All great people to visit with, but the table was so long, it was hard to have a conversation across the end of it. Also, it was in a fairly noisy area of the dining room. The food was usually good, and service was good, too. The theatre was busy every night. My complaint was shared by many--it was too loud. After the first night, I took earplugs with me. I mentioned it to staff, who said they would pass it on--but no change was made. The guest entertainers were excellent--but the staff entertainers were mediocre. Read Less
Sail Date: February 2019
Enjoyed this cruise even thought we could not dock in Jamaica due to high waves. Noro virus was also on board so many passengers were confined to their rooms. The staff performed very well in order to contain. Food good overall. Did ... Read More
Enjoyed this cruise even thought we could not dock in Jamaica due to high waves. Noro virus was also on board so many passengers were confined to their rooms. The staff performed very well in order to contain. Food good overall. Did not appreciate having an additional charge menu with our meals, Meals are included, but they will keep the good items at a premium. Septic smells were in some areas of the ship. We did not get sick or have a problem with septic smells. For smokers, leaves little to be desired. You are confined to a small area deck 15. No shelter if rain. Poor service there, yet many guest were smokers. Smoking area inside ship is an insult when compared to other places on ship. Anytime dinning option did not work for us, as it took 1 to 1.5 hrs wait or you need to reserve a time. We changed to fixed dinning and all was well. Enjoyed Costa Rica and Cayman Islands. Would probably try another cruise line to see their rooms and their definition of all inclusive. Read Less
1 Helpful Vote
Sail Date: February 2019
Wanted the Panama Canal experience. I would caution you on taking the Island Princess. Ship did have a break out of a virus that caused some concerns . I do not think people took washing hands before eating seriously. Staff needed to ... Read More
Wanted the Panama Canal experience. I would caution you on taking the Island Princess. Ship did have a break out of a virus that caused some concerns . I do not think people took washing hands before eating seriously. Staff needed to clean the ship and update furniture. Wheelhouse Bar furniture would have been rejected by my local Habitat For Humanity! Yes that is how bad it was and had an old smell to it . Head waiter in the anytime dinner needs to go to charm school, he never smiled or took your questions about seating to heart . He did what he had to do to get people in yet making it a positive experience fell way short. Fitness programs in the lounge bar?? Not even fitness work out center. No room to move around or atmosphere to get you motivated. Pool seating is always a challenge. The one pool was covered ( not sure why when it looked like the roof could be moved ) and got very warm and smelled like an old sock by the afternoon with a 100 people in this location , stay away! Read Less
2 Helpful Votes
Sail Date: February 2019
The Ports we have cruised the Canal before bit since the new one is in business wanted to see what it looked like. The size and the new canal area is very interesting. Took a few more excursions this time and they were very informative ... Read More
The Ports we have cruised the Canal before bit since the new one is in business wanted to see what it looked like. The size and the new canal area is very interesting. Took a few more excursions this time and they were very informative and interesting. Had a good time on all the Islands we visited but we were disappointed that Falmouth was cancelled because of the wind and wave action. But after a night of rock and roll the weather broke and the other islands welcomed us with sun and great temperatures. Am still amazed by the engineering of the old canal and what it entails to build. I would recommend this trip to anyone who asks. The crew and entertainment on this ship were very professional and caring. No request was looked down on or made you feel unwelcome in any way!! Would travel Princess again. The food in the dining room was divine. And if there was something special you wanted just ask!! Read Less
Island Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.8
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.1

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