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2 Ponant Le Laperouse Cruise Reviews

We spent two days in Bali before embarking. We chose this cruise for the remote expedition excursions, and we were not disappointed. Mick, the expedition director, created some wonderful and unusual experiences on fairly isolated ... Read More
We spent two days in Bali before embarking. We chose this cruise for the remote expedition excursions, and we were not disappointed. Mick, the expedition director, created some wonderful and unusual experiences on fairly isolated Indonesian islands. Expedition staff was excellent. Lectures were excellent. Weather was hot and muggy, but we expected that. Two of our excursions had to be dropped because of bad weather. Cabin service was fine, no complaints. We are Ponant "Yacht Club" members and receive free laundry service which is an exceptional benefit, especially on a trip this long. Restaurant staff was friendly and helpful, but service was slow and uneven. The food was excellent. Reception staff was snooty, but got things done when asked. Ship was about 30% English speaking (American, Australian, English-speaking Europeans), the rest were French. We did not attend any of the entertainment activities. Fitness room was fine, but small. Embarkation was chaotic. Everyone crowded the entrance at one time and got a little pushy on the way onto the ship. We were surprised they didn't create lines or some better system. Luggage arrived reasonably promptly. Debarkation was smooth and easy. Read Less
Sail Date January 2019
This was our fourth cruise with Ponant and we are big fans of this French cruiseline. We love the small ship experience, Ponant's first class service, food and crew. We were excited to experience their newest ship, Le Laperouse on ... Read More
This was our fourth cruise with Ponant and we are big fans of this French cruiseline. We love the small ship experience, Ponant's first class service, food and crew. We were excited to experience their newest ship, Le Laperouse on it's maiden voyage (actually it's second week sailing around Iceland). The ship is beautiful, obviously everything was brand new. The capitan was great and very imformative. Iceland was fantastic. We took a Ponant excursion in every port and they were all fantastic. Some local guides were better than others (which is always the case) but all seemed to know their stuff and were very enthusiastic to show us and tell us about their country. Given that this was a new ship on only it's second voyage, we should have realized that the most of the crew would also be new. Many were and appeared to be unexperienced. This was most obvious in the food service and kitchen areas. Many of the waiters appeared to have no idea how to provide first class service. Many guests experienced very slow service and cold food. Waiters rarely ever return to your table after delivering your food. You had to ask (if you could find your waiter) to get more water or coffee. For most meals, only the dinning room (not the grill) was open which they said was due to the weather but it meant that only a buffet was open for breakfast. The grill was completely outside which is dfferent from the other Ponant ships that we have been on. I I think that this was a design faux. Outide dinning is great in warm weather climates but not in Iceland. The food on the buffet was not to the Ponant standard. The eggs were unsually cold and there was no cooked to order eggs available (on other Ponant ships they cook eggs to order in the grill). After a few days, we started ordering our breakfast through room service and the service and food was great but we missed dinning with the other guests. It did appear that things in the kitchen and diningroom were improving slightly towards the end of the week and hopefully service and food quality will be up to the Ponant standard on future voyages. We will be back. Read Less
Sail Date June 2018
Le Laperouse Ratings
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