65 Royal Caribbean Harmony of the Seas Family Cruise Reviews

It was very obvious that Royal Caribbean has cut costs on a lot of stuff. I am not sure if it was just this ship (should be the best since it was the most expensive) Or if Royal Caribbean just cut costs everywhere. Food quality was not ... Read More
It was very obvious that Royal Caribbean has cut costs on a lot of stuff. I am not sure if it was just this ship (should be the best since it was the most expensive) Or if Royal Caribbean just cut costs everywhere. Food quality was not good and was the same almost every night, Cleanliness of staterooms and ship where bad, Not kept up with maintenance, Hallways smelt like mold, Feces on my toilet after asking them three times to clean it from previous people, All the way down to not having towel animals made every day only 3 days of it (this does not cost money should do every day my kids enjoyed it). Staff did not have to work for tips since it is added on to EVERYTHING (even the electronic bar that made our drink) so they did not have to work for the money which definitely showed. There used to be different shows everything with NO reservations. Now there are reservations with the same 3 shows 2 of them being musicals which we do not enjoy we like more circus olay stuff. No seating the first day at breakfast so had to wait with food until someone stood up and we could get their seat. If I hadn't cruised with royal Caribbean before it would have been an okay trip. But VERY disappointed because I knew how good they used to be and it was not that great. Read Less
Sail Date September 2019
Not worth the money to go on this trip. Food and service in main dining was the only great areas. Not enough programs for amount of guest, dirty pool because of not enough crew cleaning all the drinks, elevators were a joke multiple empty ... Read More
Not worth the money to go on this trip. Food and service in main dining was the only great areas. Not enough programs for amount of guest, dirty pool because of not enough crew cleaning all the drinks, elevators were a joke multiple empty ones would pass to have a full one stop. They just have to many guest and not enough crew. If you wanted to get somewhere leave a half hour early so you could stand a wait for a elevator then stand in line for whatever you wanted. You were always waiting in line for everything. Excursions were good. Crappy day at coco kay should some that up. Why would you have no shade and smoking where the tram would pick you up???? That one blows even my mind. Need to start all over with this ship. Either less passengers or more crew members, but I would do both to help you out. Just a thought. Read Less
Sail Date September 2019
I have been on a total of 5 cruises, this was my 2nd time on Royal Caribbean. This was by far the worst experience I have had. There are those experiences you look forward to once you finally make it on the ship. You hear people talk ... Read More
I have been on a total of 5 cruises, this was my 2nd time on Royal Caribbean. This was by far the worst experience I have had. There are those experiences you look forward to once you finally make it on the ship. You hear people talk about the giant party at the beginning as you sail away from the dock. You can't wait to see it for yourself, well my family and I where all ready for the sail away party but NOTHING no music or dancing on the top deck just tons of people confused. Apparently on this ship they try to crame 6500 people on deck 5 where you can't even move or see anything. Just imagine being in a small mall like setting, trying to watch a concert or show. With 6500 other people. No bigger them a basketball court. Having little kids with that many people is not safe. So we missed out on a lot of activities on that floor due to the safety of my children. And of you are interested in food at anywhere close to that time you are out of luck if you want to sit and eat as a family on your family cruise. The food was just ok nothing blew me out of the water. I have been on other cruise lines where the food was fantastic this was by far the worst food. Same thing over and over nothing different and the same all of the ship. You want the same burger you have 4 different places to get it but nothing different. The desserts were pathetic!! The pop machine where broken so you get flat 2 litters of Sprite to drink!! I mostly come on cruises for the food and energy you get from all the music and staff that make it fun. But I didn't get that energy till the last day on the ship. Kids things this was by far my most frustrating part of this cruise. If you say you are going to have face painting from 230-430 and someone gets there at 345 and they tell you sorry that your kid can't get it done because the line is too long is not ok!! This happened multiple times to use and not just on the face painting. It also happened on the moon light rockwall climbing which we got there an hour before it was supposed to close and was told no. If you tried to rock wall climb in the daytime your hands got burned so needless to say that was out. But once we walked back by the face painting booth to see all the kids with face paint and see different people at the end made me furious. They picked and chose who got to get the face painting done. Not a happy momma!! I also purchased the Deluxe Beverage package for my husband and I. I did this so I could order whatever I wanted and not worry about the bill at the end of the cruise. We that didn't work because I would get charged anyway even with my package. So I would have to take time out of my day to go down and sit in the line to talk to the guest service and explain what I ordered. One day while i was at guest service ( which i had to go to at least 5 times) I asked about the wrist bands you could purchase instead of your card. I was told they didn't have anymore which I thought was crazy because it was only the 1st full day of the cruise. He told me the inventory was gone. I am sorry were we not just docked so you could restock your inventory?!? Don't have something for certain guest and not all 6500 people. If I want to purchase something then I should be able to purchase it. And if I waited till maybe day 3 or 4 and they had sold out, I would have understood. But don't say you just don't have enough for everyone. That is crazy to me. Don't plan on using their app to message back and forth while on the ship. You spend more time fighting to keep it up on your phone and miss out on the messages you thought sent. The TV in your room was pointless!! Other cruise lines give you some type of free movies to watch and decent TV. Not on this ship! This ship you get to watch Duggie Hauser family matters and cricket! And the next day can watch the same episode again!! For a ship to not have a huge sporting event on somewhere in the ship is crazy!! On the same cruise line I have been talking about throughout this post they put the the world series games on over the pool so anyone who wanted to watch could and also had a pub in side that had it on aswell. Which means people with kids could still let the kids play while they watched the game. But you could watch Cricket anytime of the day. So as my mom was sick in bed the last 3 and half days she hated the TV! The kids splash pad was great except you had no room to move on the deck around it. The chairs with stools where on top of each other and if you had time to stand up and move you would trip on the one next to you. Another problem I had was this all inclusive?? What does that mean?? Because you had to pay 2.50 per bag of popcorn the side of a juice box! How is this all inclusive??? Other ships give you blankets as much popcorn as you want and a great movie!! The Icecream was so monitored you couldn't even make your own cone!! The kids always look forward to coming back from dinner and seeing what animal they made well we only received 3 out of 7 nights. My other cruise line we received 7 or 7 ! It is all about how your staffs energy reflex on to us as passengers! We really looked forward to this cruise because it was geared more towards kids then before. I will say of you have young kids this is not the ship for you!! Go on the Carnival you will have the time of your life and worth every penny. I do want to say that I had one great experience on this ship and that was our very last night our server Joseph and his right hand man made my girls laugh so hard and finally got to see what I was hoping for the whole cruise! They did magic tricks and even got to see the "pet" mouse!!! They truly made the last night special. I even had to head back early to make sure our luggage made it out by the door in time. He helped my husband carry all of our desserts from the hall back to our room!!! Thank you for making that one night special!! Needless to say I will most likely not go back on this ship while my kids are young. Thanks Read Less
Sail Date June 2019
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm ... Read More
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm and then also My Time Dining 8:30 since we had no idea of show times & did not want to miss since dinner service is alloted 2 HOURS every night. The room attendants and food staff that we saw or spoke were almost all exceptional. There is an 18% tip already paid, we paid an extra 10 to 15% on top and could charge to our room. RC constantly nickel and dimed during the entire pre cruise, items that stated would be included were not get everything email led to you if they tell you something. Voom almost NEVER worked, no way to communicate with rest of our group, RC should atleast put dry erase boards on doors so we could tell everyone where wewent and in four hours where we will be. Print out your entire daily planner, to prove what you paid for and time you scheduld since their app hardly worked. I had to fight to get 1-arcade $ back, since card did not work( had already worked with attendant night before), 2- $ back from cancelled port RC excursion, 3- proof of dinner reservation # reserved and time 4-i have limited mobility and diarrhea was noted on my reservation and RC could not confirm where the $1200 Chill Island Cabana i paid for was..of course 2nd in line on Day one excursion CS had my reserved cabana the farthest last one as far away from bathrooms as possible to walk in 4 inch sand THANKS RC for working with me . 4- got $ back on voom since down so many days. 5- got $ money off cabana since items that should have been included were not - combination locking lid, speaker, usb outlet all none Existant. 6- Got bottle of wine since CS sold me personal Flowrider for my Fam of 3 (my Ipad blocked some drop downs for some reason and i never could read the excursion notes) but not the personal whole hour one on one, was only personal with 12 other guests. 7- RC sponsored excursion start time changed weeks ago, noth Ng noted on my stuff, noone informed us i guess they dont know how to pick up phone or knock on door but willing to interupt my meal to ask me to change my dinner time to 9pm for the remainder of the cruise. Oh the biggy, the weather was crummy, the second largest ship in the world swayed all day and night the first 3 days - in bed, during day, durring dinner, on top deck on bottom deck while walking, everywhere. It was not killer, but i have vertigo so it affected me more than others, but everyone was talking about it. Cool to watch the water swaying out of the pools though. So when it rains no Flowrider, mini golf, rockclimbing or ofcourse pool..could use hot tub since under cover. Since voom did not work, dinner reservation for everyone went out the porthole, first three nights instead of 2 hrs, took an extra 30 to 45/min to seat, so turned into 3 HOURS for dinner. Which dominoed into evening events , that were cancelled. Bummer again. Ps RC luggage tags are competely different, confirm size and shape before buying the cutesie tags. We had an okay time, expectations were high, being let down could have been avoided. Check out Rcblog to get good tips. Read Less
Sail Date June 2019
After 2 years of researching and saving up I decided on Harmony of the Seas. It had so many different options to satisfy my 9 year old daughter to my 35 year old fiance who is a big kid at heart. When I booked the cruise through Royal ... Read More
After 2 years of researching and saving up I decided on Harmony of the Seas. It had so many different options to satisfy my 9 year old daughter to my 35 year old fiance who is a big kid at heart. When I booked the cruise through Royal Caribbean, they strongly recommended I book our flights through Air to Seas. With all the research, almost everyone was saying to fly out a day early to make sure you make it to the ship before it sails. When booking through Air to Seas, I was reassured many times, that booking it this way, it would take the stress away. It didn't. It may seem excessive, but I called approx five times. Asking if they were certain we would make it on time. The flight that they booked us, had us arriving for 1:20pm. The last shuttle service left at 1:30pm. See my concerns? I told Air to Seas, that coming from Canada seems like to much of a risk flying the day of. Considering our unpredictable winter weather. I kept getting reassured, being reminded that booking your flight with Air to Sea guarantees you will make it. The day of, we flew out at 5:15 am. 2 hours to Toronto. Than, an hour lay over, which would land us at 1:20pm. When we got to Toronto. 1 hour was Not enough time. I literally had to yell in line, if someone would take 100$ US money to let us cut in line so we could make it to our flight on time. Just to find out, we would be waiting on a plane that needed to be fuelled up and de-iced. Putting us 2 hours behind. When I first called the emergency Air to Sea emergency line, the women said there was nothing she could do. I called an hour later and spoke to someone different who got in touch with the cruise line. I was so grateful. We rushed off the plane at 3:20pm. My fiance literally ran to find our luggage while I ran to find the Royal Caribbean rep. He gave 8 of us a choice. Since we only had 10mins to get to the port. The luggage was not taken off the plane in this short amount of time. Option 1. Stay behind, in a hotel and fly out to Jamaica and get to the ship than. Or Option 2. Go to the port, start checking in and the luggage would arrive possibly by 430pm or the next stop. Since Jamaica was day 4 of a 7 day cruise, we chose to rush to the Ship. We were guaranteed the luggage would get to us by the Royal Caribbean Rep. I asked so many times, I even recorded it since I was so anxious about leaving all of our luggage behind. Our summer clothes, our medications. We were on a fancy ship very underdressed. I had to cut my Jeans to make shorts and luckily my 9 year old had 2 pairs of sandals in her luggage, 2 sizes 2 small which of course cut my feet and caused infection. Because we were so underdressed, we weren't able to attend the entertainment. We kept being told our luggage would arrive in Jamaica. Day 4. I was only told on that day, because there were 70 suitcases, it was decided they would not fly any of the luggage because of no room. I don't want to place blame on the ship Harmony of the Seas, as it wasn't their fault. They gave the 3 of us 150$ credit to buy essentials on the ship. There are only 2 stores. That credit paid for 2 pairs of shorts and 1 tank top. By day 4 I was able to buy a swimsuit in Jamaica. Unfortunately, there were so many things we weren't able to experience because of not having the right clothing. For example, the Abyss, you need a t-shirt and longer shorts to avoid burns. The last night I had to settle the bill. I counted my money and I was short 940$ the Security came into the cabin and turned everything upside down, inside out to see if we were hiding the money. It was their procedure. Our safe didn't work properly. We had to get it fixed 3 times. After the first room clean, I had 2 brown envelopes with Cash. Devided, the bigger Bill's for shore excursions and the smaller Bill's for tipping in the other one. Since our days that we docked were spent rushing to pharmacies, looking for bathing suits ect... we didn't do any excursions. And because I was sick from not having my medications, and also in a bad mood, I tried to spend the least amount of money on the ship. Anyways, the first room clean, all my cash 3400$ was placed into one envelope. I quickly counted it, and 40$ was missing. Because of the situation, I thought I must of left the envelopes out, 40$ might have fallen out and he took a tip. I was just so grateful not everything was gone. Luckily, I had receipts for everything for insurance claims. When leaving Canada it was documented how much money I took with me. After the security was done searching the room and their questions, one of the Security came and found me at the smoking section and told me my story didn't make sense. Why didn't I report 40$ missing. If someone wanted to steal, they would have taken everything. I told her I don't know. I'm not blaming him. As, there were 3 different people who came in to fix the safe, and twice the toilet had to be fixed. Royal Caribbean is blaming West Jet for our terrible experience. But, I received false information from the people who booked our flights through Air To Seas. And the Royal Caribbean Rep for guarantee of our luggage making it to us. I really do not know how they can blame West Jet. I was convinced by a professional to book that flight. My sister works for West Jet. I could have gotten the flight tickets for super cheap, flown the day before, stayed in a hotel and still have saved so much money. They even charged me 45$ each (3 people) for Taxi services, while Royal Caribbean offers free shuttle service, which we ended up using. I could go on and on.. but I think if anyone actually reads this, they can learn from what happened to us. One more thing. I booked an inside balcony room over central park. Which had 3 beds. We got a small room, no balcony. 1 bed and one sofa that folded down to a bed. They were booked solid and couldn't fix that. I wasn't given back the difference. Read Less
Sail Date January 2019
We choose this ship because we are Royal Caribbean GOLD in Crown & Anchor Society, and our previous cruise were fantastic in Freedom and Quantum Class Ships. All family wanted to try Oasis Class ship, OUR MISTAKE. All starts at ... Read More
We choose this ship because we are Royal Caribbean GOLD in Crown & Anchor Society, and our previous cruise were fantastic in Freedom and Quantum Class Ships. All family wanted to try Oasis Class ship, OUR MISTAKE. All starts at embarkation with our luggage, rude staff asking for tips before anything else..... This ship is beautiful, but it is to big for the crew and management, here details: - Food, in Windjammer food were the worst we have had in a cruise, only last 2 o 3 days before cruise finish quality goes good but not to better. - They call guest to clean their hands before entry to Windjammer but nobody from crew takes care to check if guest really clean their hands, they only stand at the entry, ask for clean hands is a formality, but not a real thing. - Guests left the tables made a mess, very dirty, and the cleaning work for next guest was not to good. - 150 Central Park Restaurant don't lose your money there. - Main dining Room run for your life...., food ok not more, but service forget about it. - After two days we understand the food business, poor food and service included to push you to go to paid restaurants, we talk with other guest and they thought in the same way. - Service from the bar at pools was to slow, we order sometimes but stop we have to wait to much. - towels, 3 stations but usually works only one, you have to walk to the open one, and the guys were talking between them, you have to wait for them before receive the towel. - Hot dog station, from a selection of hot dogs usually they hace coney island only. - SPA, they change your time as their convenience, and it's a scam, they sell you 75 minutes of relaxing massage, but those 75 minutes are like this, the first 15 minutes of waiting and talking time with your massage therapist, then 45 minutes of massage and to finish 10 or 15 minutes trying to sell you a lot of beauty expensive products. Imagine the 50 minutes offer....... And other many, many things out of the cruise of our or your dreams. Recommendation with your photo package, If you travel with more than one cabin in your reservation, and in the other cabins there are people (your son and daughter) over 21 years old, put all your photos under one cabin number, if not, when you are going to select your photos you will have to paid a lot of more money, A LOT!!!. They don't let you to put all the cabins photos together (all cabins under your reservation) to take all your photos for the best package rice...... Out standing from our cruise, Jamie's Oliver restaurant and Wonderland, food and service. We try it them (both) in Quantum class ship and were great to. Izumi restaurant is this ship a small and dark hole, so dark and dirty, bad service, very slow to receive food after order, in other way Izumi in Quantum class are excellent!!. Usually after a cruise we talk about crew and we fall in love with all of them, but in this cruise we remember only two lovely and outstanding service, they were Cristina from Jamie's Oliver restaurant and the waiter from Macedonia of Wonderland restaurant (sorry we forgot the name), only two..... so sad for a cruise experience. First cruise with no to much photos, It did not deserve it Read Less
Sail Date December 2018
Embarkation and disembarkation was very fast and smoothly. I got a Cabin with balcony,..although tight, it was enough for a family (2 adults / 2 kids). The initial shock was that the initial package only covers water & Maid lemonade ... Read More
Embarkation and disembarkation was very fast and smoothly. I got a Cabin with balcony,..although tight, it was enough for a family (2 adults / 2 kids). The initial shock was that the initial package only covers water & Maid lemonade & orange juice. The shows are way too late, so usually the kids would turn into THAT burden!! The first show with that guy spinning for 1h was the worse thing I have ever witnessed in my life, since I was born. The food was OK....but the drink was NOT covered, even wine!!!! The best time of vacation was the beach over HAITI. The worse was Jamaica, where you literally stop at the door of an OUTLET, with NO sand nor beach around. If you want to go to the beach, you must ride 15 miles on a bus or taxi (NOT included). We stepped out for 15 minutes only, noticed the strong tourist trap, and came back to the ship with dry towels. In Cozumel, they stopped the ship for the "whole day", till 6:30PM!! We decided to paid for a whole day "all inclusive", offered by Royal Caribbean Harmony of the Seas. Another trap = the bus bring you to the beach, but ....hahahahahahahah :) :) ... you must be back at the bus stop at 1:40 PM, so you can get the LAST bus back to the ship. I mean, you get at the beach around 10 AM...and come back at 1:40PM. (3:40 h of "All inclusive" at the beach in Cozumel). IT is clear that they could put the LAST BUS for 4:00 PM,..but... it is what it is. Read Less
Sail Date November 2018
Have been on many RCI cruises and on Oasis and Allure. So we were excited for Harmony. Its been 2 years since being on RCI and things have changed for the worst. The crowds and lines on Harmony were everywhere. The other mega ships after ... Read More
Have been on many RCI cruises and on Oasis and Allure. So we were excited for Harmony. Its been 2 years since being on RCI and things have changed for the worst. The crowds and lines on Harmony were everywhere. The other mega ships after the muster drill people disperse and don't have big issues with lines. The staff is great and very helpful. Embarkation and disembarkation were very good, no issues with crowds at all. It was on the ship that crowds were an issue, dining room for lunch and breakfast had lines out to elevators every morning. Finding chairs around pools were impossible. The solarium is so hot and needs a pool badly. The entertainment is top notch, Grease, Fine line, and Columbus were all excellent. Food quality has gone down significantly was told by waitstaff that a lot of food is not made on board, most desserts and crab cakes are purchased pre-made. They try and pass off Tilapia fish for sole. The diamond lounge is now on deck 4 with no windows and is very small. There were only a few diamond members on cruise so the lounge was not crowed. Gym is on Deck 6 and has porthole windows but is very hot, AC is not adequate for the space. I would not recommend Harmony of the Seas and would think twice about RCI. I enjoy Celebrity and Princess much better. The cruise cost is almost double that of Celebrity Equinox out of Miami and is far inferior in quality of food, and ship board space. We were on Equinox in June and had a much better experence Read Less
Sail Date August 2018
This was my third cruise with Royal Caribbean. Each has gotten progressively worse and cost more each time. Excursions: The port of calls were short (approx 3 - 6 hours in port). If you debark the ship make sure you bring your sea ... Read More
This was my third cruise with Royal Caribbean. Each has gotten progressively worse and cost more each time. Excursions: The port of calls were short (approx 3 - 6 hours in port). If you debark the ship make sure you bring your sea pass and photo ID. Once on the pier it is like herding cats. In our first port, there were three tours assembled at the same time and no one knew where to go. Be prepared, if you do decide to take an excursion everything is extra. For example if you take the safari/beach excursion ($115 per person), and want to use their beach chairs and umbrella, it will cost you $10 for each chair and $10 for the umbrella (by the way you are only there for 45 minutes). If you go on the ship sponsored shopping tour in St Thomas, you pay the $8/person bus fare to go to/from town. For the Blue Lagoon beach excursion ($115 per person) swimming out to the float is additional. Dining: Breakfast and lunch in the windjammer is first come first serve. When you and your partner go, ensure one saves a table while the other gets their food. The hot food is cold and the pastries and bread are hard. Dinner is great, though. You eat a lot (too much actually) and it tastes great. Make sure you book your diner time immediately when you arrive to ensure you get a seat. We ate at 7:30 but if you have to make a change the staff is very flexible. Just ask. Embarkation: no problems. Just make sure you have a photo ID and your passport. Everyone is helpful. Entertainment: The shows were the highlight of the cruise. Make sure you sign up the first day for all your shows. You have to have reservations to get in. Again, arrive early. It is first come first serve seating. Onboard experience: Crowded. Lots of kids. The elevators are packed. A trick: the pool is located on deck 15 so if you are going down, go up to the next level and then take the elevator down. Less people and you will be one of the first ones on. The wait staff is friendly but will try to get you to buy a beverage card. Everything is additional. Also, men, dont be surprised if young ladies get preferential treatment by the staff. Overall, I was a disappointed. Read Less
Sail Date July 2018
It was our 2nd year. After the first year on this brand new ship was amazing we thought for sure the second year would be too. The service was TERRIBLE- the food decent but not like it used to be. an overall disappointment. The pool ... Read More
It was our 2nd year. After the first year on this brand new ship was amazing we thought for sure the second year would be too. The service was TERRIBLE- the food decent but not like it used to be. an overall disappointment. The pool staff was rude, the decks super slippery, staff members pretending to work, The spa manager is the worst- please bring back the one you had last summer- she was fabulous. The new one is rude, doesn't smile and sets a very negative tone, the dining room used to go out of their way to make you feel special, remembering your drink orders, making the kids feel special, now asking for more dinner rolls is like asking to win the lottery- we always felt awkward asking for something- the staff always looked inconvenienced. The soda machines for the soda package were constantly out ... what the heck... we pay upfront, therefore we should not have to deal with empty machines- there are not enough soda machines.... again, we pay an upfront fee, we should not have to go all over the ship to find 1 that is working and has been re-stocked. Never enough ice... the machines were dirty..... clean them please. When I think about the service I am sad..... it used to be great.... now it's terrible.... Read Less
Sail Date July 2018
Loyalist.. Emerald & Diamond members. The service overall was just poor at best. The ship was absolutely unreal. Plenty for everyone to do and the entertainment was on point. The free food was below average and the Johnny Rockets ... Read More
Loyalist.. Emerald & Diamond members. The service overall was just poor at best. The ship was absolutely unreal. Plenty for everyone to do and the entertainment was on point. The free food was below average and the Johnny Rockets was great. Makes you wonder if they are trying to drive guests to the dinning you pay for verses the free. Pools & hot tubs are great and there are plenty. I also think the have a great ship that holds a lot of guests but can the staff handle that many. They looked very frazzled compared to my previous cruises I have been on. I did address all these issues with the guest services and they gave me chocolate covered strawberries. I will say the stateroom attendant was great for us. Overall I think I will go to an island or figure out something else for vacation verses getting horrible service. Read Less
Sail Date July 2018
My parents cruise often and were impressed with the features of the largest ship in RC’s fleet: Harmony of the Seas. We had a party of 7, including 5 adults and two children. First off, the beds are solid slates of rock. We ... Read More
My parents cruise often and were impressed with the features of the largest ship in RC’s fleet: Harmony of the Seas. We had a party of 7, including 5 adults and two children. First off, the beds are solid slates of rock. We immediately engaged the staff the first night about our concern over the mattress hardness and they reassured us housekeeping would do their best to soften the bed. Unfortunately, this involved placing a thin mat that was thinner than a blanket under the fitted sheet. This was the only solution the staff could come up with, so my father and husband who were side and stomach sleepers accepted that sleep would be an uncomfortable affair. During the course of the cruise, we found many damaged decorations, elevator buttons, and punched in trash cans as well as crashing royal IQ terminals and printers that were unplugged and non functional from their terminals. Excursion tickets had to be reprinted by guest services. During our evening dining experiences, we dis not experience a single night that did not contain some sort of catastrophe with the food. The first night while eating my baked potato, I bit into a pebble that was hanging onto the skin. Management came over and expressed concern, which was reassuring and insisted this was not the norm. However, we consumed many baked potatoes on the trip and the two children with us each found one in a similar manner on later evenings. There was also a strange seaweed type substance baked into an appetizer tart that was not supposed to be there. Each evening, beverages were frustrating. I drink sparkling water, and had my glasses filled frequently with other clear beverages. This happened with our cokes, unsweetened ice teas, and often beverages were forgotten or incorrect. This also applies to the coffee. Several evenings my parents would order espresso, and it would either arrive in unappropriate cups, cold, or never arrive at all. The staples of the dinner were also inconsistent. The creme brule is served every night and every night it came out different: “barely crisped top, completely charred top, perfect top, fruit scraped off the top and with visble remains left of a berry” top, and so forth. The buffet had several frustrating issues with it as well. I fully support the cruise line’s mission to encourage the washing of hands, but I would suggest they open more than 4 stations if that’s their intent. The 4 stations of handwashing created a huge bottleneck on days the ship were cruising, creating lines that passed the stairwells. Food was often refilled when platters were half empty and on more than 1 occasion was tugged away from our teens when they were reaching for a food item. Food items line pancakes and waffles were disappointing given that they were premade and warmed under a heat lamp or not warmed at all. Our final evening we dined at 150 Central Park, and expected to be wowed given the $50 per head pricetag. Our waiter made us weight nearly 40 minutes to take our order, and they were incredibly apologetic, but the evening continued to ha r some bumps. A glass shattered in my husbands hand, dousing him in his ice tea, but luckily he was all right. The table was cleared with great speed and all was done to ensure he was all right and the cut on his finger was taken care of. The waiter at this point started bringing out many dishes to try and appease us but it ended up overloading our table. The Quality of food however, was excellent. And we had baked potatoes again, alas with no rocks! The resturant also refunded us our head charge, which we appreciated greatly. The staff there was phenomenal, particularly Francisco who completely charmed my 11 year old niece and all of us with his wit and caring disposition. My overall impression of 150 Central Park was mixed, but overall positive. I think if i cruise again, i would take advantage of the dining packages and avoid the main dining room. The wait at the dining rooms and constantly changing waiters make it difficult to create repoire with your waiter and staff. I miss the days when you were sat at the same table each night and had the same wait staff for the duration of your trip. Read Less
Sail Date July 2018
We were so disappointed when we learned ( after we boarded) we had to book all on board shows ahead of time.- we didn't get the full experience of the cruise. When I called RC, they wanted to help me book excursions, but they never ... Read More
We were so disappointed when we learned ( after we boarded) we had to book all on board shows ahead of time.- we didn't get the full experience of the cruise. When I called RC, they wanted to help me book excursions, but they never said--{hey can we help you book your shows on board). When you are on vacation, you hope you have some flexibility in your schedule---That is what VACATION is all about. Everything was extra, no room service without a cost. The formal dining was awful,what happened to the waiters that were all about service . . That was not how it used to be. The buffet was good! Compared to years past, the food in the main dining rooms was so below average. What a disappointment for the money---no more cruising with you for us.. We have been cruising with you since 1991--the quality has dropped so much yet the prices keep going up. We sailed from Ft Lauderdale 5/26/18 with 8 of us in total, 3 of which have never cruised. Royal Caribbean was always our go to cruise line, but no more. We will be looking for a cruise line that meets our needs and is upfront about the costs.. Read Less
Sail Date May 2018
After cruising on disney for half a dozen cruises perhaps i had unrealistic expectations. Nonetheless felt the crew was less service oriented, tired, and seemingly annoyed by the passengers. Boat was quite impressive but definitely ... Read More
After cruising on disney for half a dozen cruises perhaps i had unrealistic expectations. Nonetheless felt the crew was less service oriented, tired, and seemingly annoyed by the passengers. Boat was quite impressive but definitely not sold on rccl and doubt we will try them again. Did reinforce how disney leadership continual presence and training pays off. Didnt see any active engagement bu leadership on this boat. Grease and other shows were fantastic. Not a fan of bar entertainment or activities. Although boat was new it seemed already abit beaten up and not cared for as disney boats. Public restrooms were not overly clean. Food was good although MTD seemed chaotic and not real seamless. Casino is nice but extremely smoky. Also smoking section on deck is in prime real estate so you definitely get the feeling you smoke as you walk through it several times a day. Overall. - meh Read Less
Sail Date May 2018
We have been Disney cruisers but based on others reviews thought we would try RC since our kids are getting older. The Harmony of the Seas is huge and jammed with people. For as much experience as RC has I would have thought they would be ... Read More
We have been Disney cruisers but based on others reviews thought we would try RC since our kids are getting older. The Harmony of the Seas is huge and jammed with people. For as much experience as RC has I would have thought they would be better at handling the crowds. Expected lines one some of the extreme activities but not at every meal. Windjammer would offer special entrees like stir fry but only have 2-3 people cooking on a ship with 6000+ passengers. Staff seems unhappy and almost annoyed by passengers. Drink stations are scarce unless you are looking for a bar and many of the drink stations are closed most of the time. Entertainment was good and water show is pretty amazing. The movies on board were all old so no real draw. The kids clubs are very limited and our kids hated them. They were required to do whatever the counselor on duty chose as a large group activity. Teen room was okay and seemed to have more options as they would occasionally close ping pong or basketball courts for teen only time. St Kitts was a great port and I highly recommend the rainforest tour as it is beautiful and there is some nice snorkeling right off the beach. The actual port in St Kitts is not very nice as they are new to the tourism world. St Thomas has beautiful white sand beaches and the shopping can be fun. Nassau is okay but the port time did not allow for much exploring. This is the first cruise we have ever been on that we didn't book another. Read Less
Sail Date May 2018
Cabin Excellent. This cruise wasn't expected. Royal Caribbean is one of the best Cruise Line in the world. I think they have blurred and are looking only at their big ships but leaving behind the experience of quality and service and ... Read More
Cabin Excellent. This cruise wasn't expected. Royal Caribbean is one of the best Cruise Line in the world. I think they have blurred and are looking only at their big ships but leaving behind the experience of quality and service and that is not good. As a distinguished customer I have traveled on over 15 cruises most of Royal Caribbean and thought this ship was going to be different. The service of Excursions wasn't good, the cruise director is the worst of all cruise directors I ever seeing in my cruises experience. The decoration of the ship is no longer the same lacks of creativity, the menu of the main restaurant was always the same and the conditions of the pools were deteriorated to be a new ship. Royal Caribbean is my cruise line and I am worried about this new turn that they are giving only giving importance to big ships and leaving behind the customer service and quality that characterizes them. I will continue making cruises with Royal but this ship wasn't meet my expectations. Before I took Oasis and Allure; Harmony wasn't good enough. Read Less
Sail Date May 2018
Have cruised with Royal many times but was very disappointed on this ship the food quality was horrible the meat was tasteless and tough (except for the excessive amount of salt and I'm a salt lover). The dining room and windjammer ... Read More
Have cruised with Royal many times but was very disappointed on this ship the food quality was horrible the meat was tasteless and tough (except for the excessive amount of salt and I'm a salt lover). The dining room and windjammer are extremely cramped hard to get to table without disrupting others. Dinner service is very slow waiters are serving to many tables at one time. Rooms are very nice the new layout gives you more room. The pool deck is very busy but has many chairs to accommodate everyone. Labadie is great many things to do or just kick back on the beach. Jamaica is not my favorite although the port is clean and the islanders do not harass you but once you leave the gates your on your own it's crazy. Cozumel is a great place to shop and go to the beach. Not sure I will book with Royal next year going to go Celebrity. Read Less
Sail Date May 2018
I chose this cruise for the value. Royal Caribbean as a good reputation, but maybe just because all the others are just not as bad. When we cruised Disney they had food purchase in advance suitable to our diets. The servers had our ... Read More
I chose this cruise for the value. Royal Caribbean as a good reputation, but maybe just because all the others are just not as bad. When we cruised Disney they had food purchase in advance suitable to our diets. The servers had our specific needs and desires planned prior to our dinner times. Today, many people are conscious of food quality and dietary issues, yet RC is far beyond and has zero to no plans to care for lactose intolerant passengers, much less for those gluten free. The entertainment was mostly stale and thoroughly rancid. Most performs seemed to be theatrical dropouts. Kids had an incident in Voyagers and "trained" care givers were incapable of controlling and managing unruly kids. If you want to go somewhere, just fly and enjoy the destination, without overpaying for the journey. I was disappointed with excursion pricing. The events were good enough, but add-on pricing for CD/DVD memories was robbery. Read Less
Sail Date April 2018
We booked 3 cabins for a long overdue extended family cruise. We got 3 cabins for ourselves (66), our daughter and her family (35 + 2 grandkids aged 2 to 3 1/2) and our son and his girlfriend (30). All cabins were on the starboard bump ... Read More
We booked 3 cabins for a long overdue extended family cruise. We got 3 cabins for ourselves (66), our daughter and her family (35 + 2 grandkids aged 2 to 3 1/2) and our son and his girlfriend (30). All cabins were on the starboard bump (large balconies) one on 6, one on 7 and a junior suite on 8 for our daughter and her family. The rooms were beautiful, large enough, well appointed and nicely laid out. The ships crew was friendly, with some of them really standing out. The huge ship is still new looking and the Boardwalk, Promenade and Central Park were simply amazing. The entertainment was outstanding and we liked all the food we tried, eating in the main dining room and at just about each specialty restaurant. This ship had enough variety of things to do to keep our wide range of family members happy. So, why the 2 star rating? Simply put, the elevators on this ship are awful - they were hot, stuffy, almost always crowded and extremely slow. Two banks of 12 forward and midships are simply not enough to service the 5,500 guests on board. With the large number of families on board, many had strollers and they had an even harder time getting an elevator with enough room for them to get on. Luckily, we were only a stairway or two (or three) away when moving between our rooms and the main areas on 5,6 and 8. We went to the upper decks (including the Windjammer cafe) ONCE during the whole trip due to the elevator situation. It simply wasn't worth the waiting time and effort and unpleasantness to go there. Simply a shame that RCL failed on this in their otherwise superb ship design. A couple of elevators aft could have been located on the wings just forward of the Aqua Suites without losing too many cabins. As it is, when and if my son starts a family and we gain more grandkids, we will go on another family cruise but will try Disney rather than RCL. It will cost more, but I don't mind paying for a higher quality experience. This was our 16th cruise and we favor Celebrity but also cruise with Princess when we like the itineraries better. Read Less
Sail Date April 2018
My Wife has mobility issues and sometimes require the use of a wheelchair. Upon arrival we quickly discovered the hallways were block with luggage and impassible with the wheel chair, same as when we arrived back in Fort Lauderdale. Deck ... Read More
My Wife has mobility issues and sometimes require the use of a wheelchair. Upon arrival we quickly discovered the hallways were block with luggage and impassible with the wheel chair, same as when we arrived back in Fort Lauderdale. Deck loungers would get scattered around again blocking passage and some steps never had handrails. Labadee beach is also NOT wheel chair accessible. If you, or a loved one has mobility issues you'll probably should reconsider this ship. Being our first cruise we asked lots of questions but typically got wrong, or conflicting information, causing unwanted frustration. As big as the ship is, it was terribly over crowded. Long line ups for just about everything, people pushing, shoving, skipping lines, etc. Majority or fellow passengers tended to be rude / ignorant (perhaps a side affect of the over crowding). Forget any shows unless you made reservations long in advance. Shore excursions were "OK", St Maarten has a pretty beach, but the rest of the island resembles a war zone (building destroyed / devastated). Peurto Richo is pretty but not a lot to see. Labadee was a horrible experience. Like I said NOT wheel chair accessible!! Even though I was told by a person, in shore excursions, it was! Try pushing a wheel chair through sand in 36 deg C heat. The main dining hall was fantastic, but the rest of the food was on par with a carnival or caferteria food, unless you made reservations with one of the restaurants that were not included with your meal package. The ship is beautiful, cabin great and the crew fantastic. If you don't have mobility issues or don't mind being over crowded you might like this...... Read Less
Sail Date April 2018
I’ve cruised Royal Carribean many times, my first cruise was my honeymoon in 1996 on Monarch of the Seas. I’ve had good experiences with RCCL but they’ve gotten too big and they’re lackng quality. My trip on Harmony of the Seas ... Read More
I’ve cruised Royal Carribean many times, my first cruise was my honeymoon in 1996 on Monarch of the Seas. I’ve had good experiences with RCCL but they’ve gotten too big and they’re lackng quality. My trip on Harmony of the Seas left FLL on 4/14 and headed to Labadee, Falmouth and Cozumel. I had three Crown Loft Suites 1740,1738,1736. This was a family trip with my wife, four children and in-laws. I would suggest you avoid Harmony or at a minimum the Crown Loft Suites I mention above. The hot water issue was a problem that was persistent. I’m far from a cruise snob, I’m the last person to complain. However, when I’m paying $20,000 for three suites (not including drink packages and other items like specialty dining) I expect to have hot water. I don’t think that’s too much to ask. RCCL netted a about 26k in revenue from this trip and I couldn’t take a hot shower on 3 nights and had a like warm shower 2 other nights. I’ve cruised The Haven on Norwegian a few times and it was a great experience. I’m considering them for my Nov. trip. It’s unfortunate since we were looking forward to an AquaTheater Suite on Symphony but these monster ships concern me. I’ll stick with the normal sized ships and cruise NCL for awhile. Pros and cons below....... Cons: - no hot water on 4 different days. I took 3 cold showers before dinner on 3 seperate nights. Hot water was an issue most of my vacation. - dinner in the main dining room was extremely slow. Paid for surf and turf and steak was rare to raw. Had to wait very long after we returned the steak. We eventually left since it was going on 2 hours and we hadn’t gotten desert yet and were still waiting on the steak. - specialty dining was also slow. Not sure if the slowness is due to the size of the ship or something else - crowds are a bit of a problem but not unbearable Pros: - the staff is excellent and try hard to ensure you have a great experience. They can’t be held responsible for the hot water issues. I normally don’t like to give the staff a hard time since they work so hard. - the ship is modern and clean Read Less
Sail Date April 2018
The ship wasn't even at full capacity and it was very crowded! Can't even imagine how awful this cruise ship would be at full capacity. Line ups after line ups for everything. Elevators were extremely slow, it was very difficult ... Read More
The ship wasn't even at full capacity and it was very crowded! Can't even imagine how awful this cruise ship would be at full capacity. Line ups after line ups for everything. Elevators were extremely slow, it was very difficult to find a table at the buffet places.There were more dirty tables, the staff didn't work fast enough to clear them or maybe there wasn't enough of them. Even with half of the restaurants being open. Which was really annoying cause seating was very limited and only half of the restaurant was open. We usually sat at tables with other people's dirty leftover dishes. As nice as the ship was it was very poorly laid out and getting around the ship was difficult cause of it. I don't recommend this ship if you have a stroller or some sort of walking device. Considering is a new ship the rooms look outdated. There are better ship out there. I wouldn't go back. Very disappointed with the lack of customer service as well, they look a long time to get back to you with answers and each person you asked had a different answer. Food was never hot. Read Less
Sail Date April 2018
We have been on over 15 cruises and this was our 6th on Royal, The ship was very nice and clean. Stateroom attendant "Stella" - Awesome. Getting on and off the ship was easy. The food choices have become very bland ... Read More
We have been on over 15 cruises and this was our 6th on Royal, The ship was very nice and clean. Stateroom attendant "Stella" - Awesome. Getting on and off the ship was easy. The food choices have become very bland and every "Brown Sauce" tastes the same. My Time dining is a mess for Royal as they need to go get lessons form a restaurant. The waiters are running around trying to set tables, serve food and have no time to do it correct. Either you are waiting for them to take you orders, bring you drinks or whatever. For example having a steak and baked potato and when you have one bite of potato left then the waiter comes over "Would you like sour cream" or when two bites of lamb are left - "Would you like some mint"? When the meal is served the assistant waiter should be right behind them with these additions. Main Dining room - not what cruising used to be The Park cafe was very good. The Windjammer - it was OK. Sorrentos was good for a snack. Hot Dog stand - Good Mini Bites - Good Getting a waiter to get a drink by the pool - forget it. Most of the time there were NONE to be found and if they were visible they were too busy chatting with each other at the bar. I think this is due to people buying drink packages now and not having the waiters wanting to hustle to make more money on tips. The Fine Line water show - very good The Columbus show - Was OK - not great Headliner - Good Comedians - OK Islands OK - Labidee, Jamaica, Cozumel (Best of the three) Read Less
Sail Date March 2018
The Harmony of Seas is a gorgeous ship. It was our sixth time sailing on an Oasis class ship -- and our 11 RCCL cruise overall. It was my husband and I, our 20-year-old son and his 21-year-old friend (two cabins). There were problems. ... Read More
The Harmony of Seas is a gorgeous ship. It was our sixth time sailing on an Oasis class ship -- and our 11 RCCL cruise overall. It was my husband and I, our 20-year-old son and his 21-year-old friend (two cabins). There were problems. 1. Activities on the ship were scaled back -- very few trivia games, no scavenger hunt, scant movies or other ways to pass our time on sea days, other than spending more money at the spa or other upsell activites. In addition, the activities we enjoy, such at sexiest man alive and belly flop, were moved from the Aquatheater to the sports pool. That meant the people lounging at the pool all day had prime seats, while the rest of us had to struggle to see what was happening. An ongoing issue, as well, is towels left on chairs in the solarium. RCCL needs to monitor that so empty chairs don't go unused for hours. 2. Staff. What happened to the friendly staff? Our first day, as usual, we went to Park Cafe for lunch. The server helping me with my salad never said a word to me -- he just glared at me until I pointed to what I wanted in the salad. And we were used to walking to and from our stateroom and being greeted. Now, the staff is on their phones and not very friendly. (Our own steward seemed annoyed when we came back to our room while he was still cleaning.) In the dining room, our waiters tried hard but it seemed like they had a lot more tables than they used to. I actually felt sorry for them. 3. Food. It was never great, but it has gotten worse. Don't think the change in dinner menu in the dining room has gone unnoticed. Fewer selections, most bland. Our only good dining experience was Jamie's Italian restaurant, and of course, that was an upsell. When we were seated at Johnny Rockets, there were only two other tables of people. Nevertheless, the four servers all ignored us ... walked past us, didn't make eye contact. After 10 minutes, we started waving at them to come over, and one person reluctantly did. Sabor was bland and pricey -- $19 a person. 4. Speaking of upsells ... Enough with the push to sell tanzanite and paintings, cigarettes and watches. Good Lord. Just stop. 5. This was on us, but we didn't realize how much we would dislike having three sea days, then three ports of call three days in a row. The pacing was off. Also, we were most looking forward to Puerto Rico, but our stop there was the shortest -- six hours. We paid a premium to be on Harmony of the Seas, and it just wasn't worth it. Read Less
Sail Date March 2018
This was my second cruise with Royal Caribbean, both on Oasis class ships. We arrived on the early side of departure and embarkation was reasonably quick. The ship is amazing and mostly impeccable. The cabin (exterior balcony, 7th deck) ... Read More
This was my second cruise with Royal Caribbean, both on Oasis class ships. We arrived on the early side of departure and embarkation was reasonably quick. The ship is amazing and mostly impeccable. The cabin (exterior balcony, 7th deck) was very nice and very comfortable. Dining is a mixed bag - there were some very good meals (the best was our Izumi meal, but some in the main dining room were very good) and some that left something to be desired (Jaime's Italian was a huge disappointment - dry, tough steaks - and some in the main dining room were underwhelming both as to food and service). There's tons of food, of course, and good selection and availability. For the most part, I was pleased, but not overjoyed, with the options and quality. We went to a lot of shows and they do an amazing job with their staging for the big productions. For the stage shows, the singing is quite good; the acting, not as much. The water shows were great. The ice show was not the best, but good enough and amazing to do on board. The headliner (ventriloquist) was fantastic. Some of the smaller shows (comedy and jazz) were quite good too. Activities are varied and decent. Their huge dry slide is fun to do once, but it's almost better as quick transport than as thrill. Their exercise facilities, while they could use more space, are really very impressive. Dining service, as mentioned above, was mixed. Several meals dragged on far too long. Cabin attendant service was excellent. Shore excursions were sub-par. In fake Haiti, we parasailed, which was fun, but rushed. The rest of the stop was random beach like - I prefer to really visit a place I'm at. In Jamaica, we did a non RC food tour and that was the best shore excursion. In Cozumel, we went to Tulum, an RC tour. We were asked to report onboard almost an hour before the tour was to start. We waited the entire time to hear the same words on process about 15 times. We then spent about 10 hours getting about 90-120 minutes of useful time. Our group was too large for one guide (the guide was otherwise excellent), so rather than get a real tour and information, we constantly waited as the guide chased around a group of non-English speaking Chinese in our group who were forever stopping and going the wrong way. We were then taken to a very crowded beach with buffet food (that was actually pretty tasty) and a bad live band. Anyway, far too much time wasted for far too little output. If the guide had a more reasonable group size and organization, it would have been much better. My teen kids had a great time on the cruise and loved being able to hang out all day long with their cousins. They took advantage of teen club activities as well and liked the Escape Room onboard. So, why the 2 out of 5 poor rating? In fake Haiti, on the island (or peninsula, I think) owned and controlled by the cruise line, I bought a small bottle of rum. It was a brand that a friend of mine recommended I try and I wanted to sip a bit when back on board as the ship left. However, when re-boarding, security saw the bottle in my bag and explained that they needed to take it and that it would be returned at the end of the cruise. Since I'd essentially bought the bottle from RC on RC property, I never considered that would be the case, but OK, fine, that's the rule (presumably so they can sell more booze to passengers on board). The bottle was in a small paper bag that had gotten damp and torn. Security wrote my cabin number on a piece of tape which she affixed to the bag. I tried to explain that she'd need to use more tape to keep it together, but my plea was essentially ignored. As I started to get off the boat at the end of the cruse, I realized they hadn't returned my bottle to me. I asked the departure agent what to do and she pointed me to a desk where they were returning contraband (mainly clothes irons, from what I saw). That table said they couldn't help and pointed me to a gentleman standing further down the ramp. He told me to get off the boat and go to the very end of the pier to security, which I did, kids and luggage in tow. I waited in line at security for them to tell me that they don't handle alcohol there and I needed to talk to Stephanie at the blue desk. They could only vaguely point me in the direction to the desk. After finding it, of course Stephanie wasn't there and I waited more. Then some guy came to me and said they couldn't find my item and I needed to call customer service. They hadn't yet asked about my item at that desk, so this confused me but I decided to stop wasting time and wandering around the pier and get going as I needed to. So I called customer service as I awaited my ride and they said they'd send an email to the ship and get back to me. When almost a week later, I'd heard nothing, I called again. It took 20 minutes on the phone to get to the right department and tell my story only to be told that only the person to whom I'd first spoken could help me - and there was no way for me to call her directly. I tweeted my unhappiness at all this and a cruise representative quickly replied to the tweet and took the conversation off line. He said he'd get this resolved and email the ship. A day later, he got back to me to say that the ship didn't have my bottle and since I didn't have a receipt, there was nothing he could do. Of course, the ship's security didn't give me a receipt for my property when they confiscated it, so how could I have one? I sent a photo of the bottle in their security bin, the last I saw of it, along with another photo to show when I got the bottle. I never got any reply. At no time did they ask me if I had any other way to prove I had it. At no time did they ask how this may have happened. After going through 3 customer service people, none of whom took an interest in appropriately handling a problem of their making, I gave up and decided I'd write about this and tell my story. They've forever lost a customer in me. They had many chances to try to make this right and declined, choosing instead to think I made this all up. The value of what I bought is a small fraction of the value of my time spent (and angst) chasing after it. I won't do business with companies that have such low regard for their customers, choosing to believe a customer would lie rather than their personnel may have made a mistake. Read Less
Sail Date December 2017
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

Find a Harmony of the Seas Cruise

Easily compare prices from multiple sites with one click