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2 Helpful Votes
Sail Date: April 2019
Majesty is the oldest, smallest of the Royal fleet and it shows. While the food service is above Royal's average the rest is far below. Even the layout of the ship is a bother. If you rely on elevators to go between floor good ... Read More
Majesty is the oldest, smallest of the Royal fleet and it shows. While the food service is above Royal's average the rest is far below. Even the layout of the ship is a bother. If you rely on elevators to go between floor good luck. Everything is all ajumble. Nothing fatal but it speaks to the lack of attention to details. We got notice of an excursion cancellation - 12 hours before it was due to depart. Funny thing was I had never signed up or paid for that excursion. Took 3 days of a 5 day cruise to Cuba to get my Diamond + status sorted out. While everyone did their job the only person I can point to that seemed to be willing to take pride in service to the guests was a guy who wiped down the tables and removed empty cups from the pool deck.. Cuba was great. Majesty was just transportation to the island Read Less
Sail Date: March 2019
Love Holland America and wanted to experience an 11 day cruise with lots of stops. Embarkation went very well. Disembarkation could have been less crowded. Only three custom officers on duty. Love the Lanai Ocean view room. Walked ... Read More
Love Holland America and wanted to experience an 11 day cruise with lots of stops. Embarkation went very well. Disembarkation could have been less crowded. Only three custom officers on duty. Love the Lanai Ocean view room. Walked everyday around the ship and it was enjoyable. Sat in our reserved chairs, for relaxation time, that are provided for us just outside our sliding glass door. Dinning was very good. We did open seating and requested our favorite wait staff's table which was open to us several evenings. Food was well prepared and tasty, The service excellent and everyone was concerned with meeting our dinner expectations. Entertainment was very good with the energetic piano man Martin Kaye. The piano bar was hoping each night with Don at the keys. Veendam dancers were satisfactory. The service on Holland America was exceptional. We had positive interactions with Customer Service and Shore Excursions. The ship was going into dry dock after this cruise so the maintenance staff was very busy replacing carpeting and general up keep of the ship. The Captain's message each night regarding the sea and the next day's port was very informative. Seven ports in 11 days was nice. Did some excursions and sometimes just walked around the port stores. Did one private tour in Roatan named AJ's Monkeys and Sloth. Very fun. I would highly recommend this cruise. Read Less
7 Helpful Votes
Sail Date: March 2019
We have cruised with HAL for 10 years and are 4 star mariners, did 2 cruises on Veendam starting March 3 to April 6th 2019. Embarkation long, tedious and very hot no assistance from HAL some very sick elderly people made to stand in heat ... Read More
We have cruised with HAL for 10 years and are 4 star mariners, did 2 cruises on Veendam starting March 3 to April 6th 2019. Embarkation long, tedious and very hot no assistance from HAL some very sick elderly people made to stand in heat for hours. Cabins poorly serviced, beds lumpy and hard. Advised of food allergy well in advance of cruise very poor choices, all meals and menu in Dining poor, meals served Luke warm to cold and not together with partner. Veendam Singers and Dancers excellent other entertainment poor to average. Ports good Shore Excursions ok. Disembarkation disgusting, had tour and airport booked, colour and number we were due to leave at 8.00 am, but kept telling us, no bus hasn’t arrived, 3-1/2 hours later we were all still waiting told tour was cancelled Staff member in charge returned to ship and left us all outside some sitting on limited seating the rest standing waiting for a bus to maybe come for us. Hoping HAL has the common decency to take care of airport transfer for all disappointed passengers looking forward to tour, we of FLL Everglades which we will now never see. Lastly emphasise Kitchen staff and Head Chef Orly, who should be responsible, all the time have let the Company down inexcusably Read Less
2 Helpful Votes
Sail Date: March 2019
Took the cruise because we wanted to see Havana. The full day Royal Caribbean shore excursion was excellent and fully met our expectations. In Nassau we just did our own thing as we had visited Nassau before. We knew this was an older ... Read More
Took the cruise because we wanted to see Havana. The full day Royal Caribbean shore excursion was excellent and fully met our expectations. In Nassau we just did our own thing as we had visited Nassau before. We knew this was an older ship when we booked the trip and didn't mind the cabins were not what you get on newer ships. But despite being an older ship, the public areas were quite nice and comparable to newer ships. This was our first time on Royal Caribbean and we were not impressed compared to our cruise experiences on other lines. The food was very good but throughout the cruise there were constant small annoyances that added up to the impression that at least on this ship and cruise, Royal Caribbean didn't have their act together. The crew generally were pleasant enough but it seemed they were clearly under trained so it was not their fault. A few examples: Each evening our group of six ordered cocktails at the various lounges before dinner. Each time it took over 20 minutes before the drinks appeared. Then, the wait-staff continually messed up what should be charged to each person's card. For example, a member of our party got charged for a bottle of wine when all he had was a glass. (Also, it is not that hard to make a good martini but we had to send a couple back.) The on-board app they were encouraging everyone to use started telling me that my on-board account had been suspended and the app wouldn't allow me to make any dinner reservations as a result. The guest relations desk replaced my passenger card twice but the disturbing message kept coming up even though my account was actually not suspended. Finally they took me to the IT guy who just shrugged and said the app really was only good for viewing the calendar of events on this ship and nothing else. Anyway, I don't think I am being petty complaining about these problems. We have never had things like this happen on other cruises and we would be hesitant to book on Royal Caribbean again. Read Less
1 Helpful Vote
Sail Date: March 2019
My best friend and I choose this cruise because we have been wanting to go to Cuba. We both have been on this ship before. I am just going to get to the point. The second day I was showering and noticed the water was coming out the shower. ... Read More
My best friend and I choose this cruise because we have been wanting to go to Cuba. We both have been on this ship before. I am just going to get to the point. The second day I was showering and noticed the water was coming out the shower. No big deal i thought. step out the shower to find my feet under water. Well the room flooded and into the hallway. Our stateroom attendant was awesome. They brought in this huge blower to dry the floor in the room. Well we leave out for a couple of hours to come back to a room smelling like mildew. We told our attendant we cannot stay in the smelly room. We go and talk to the customer service people and at first they tell us they dont have a room to put us in. Then they blame my friend for the floor still being wet saying she turned the blower off(we weren't in the room). They were so nasty to her i was appalled. Somehow they found a room for us, so we had to pack up all our things and move to the new room. Our new stateroom attendant was so horrible he complained to customer service and had the tips taken off(we gave cash to the 1st attendant). The manager of the floor said he was going to give us 30% off a future cruise within the next year, cool. fast forward 3 weeks later and we got $77 off. This was the worse ship I have ever been on. The dinningroom service wasn't great either. I asked for some crackers to take my meds and they never brought them. But they had soup and crackers. They were lacking in service there too. just simple stuff like I asked for no ice and they bring ice(i am always cold). The guys couldn't even get our names right (kristin and rebecca). The food was just okay, and the waiters didn't listenq when i asked for certain things. To be honest i have sailed many ships with Royal and their customer service has gone down the drain big time. The best part of the cruise was the Havana excursion. we did the Havana bucket list and it was amazing. It is a long excursion but you get to do everything....smoke a cigar, rum tasting, site seeing, dancing and local food. worth the cost. Quick recap... cabin was horrible, service was horrible, dining was meh, excursion was awesome Read Less
3 Helpful Votes
Sail Date: March 2019
Wanted to see Cuba and really enjoyed this circumnavigation tour versus a traditional land tour. The Peal Mist is a small, intimate ship that has top-notch staff and service. It is not a luxury cruise ship and compares to the similarly ... Read More
Wanted to see Cuba and really enjoyed this circumnavigation tour versus a traditional land tour. The Peal Mist is a small, intimate ship that has top-notch staff and service. It is not a luxury cruise ship and compares to the similarly intimate ships used on European river cruises. With fewer than 200 guests on board, I had the chance to meet almost everyone and really enjoyed my fellow travelers. The food was good with plenty of selections, the cabin was larger than expected and very comfortable, the staff was outstanding, the entertainment was lightweight and fun, the lecturers were informative and interesting, the tours were varied and well organized. Please note, this is NOT a value cruise. It is pricey when comparing to large cruise ships, but everything is included and the intimacy and attention to detail by the organization and staff is well worth the price paid. Everything about this cruise exceeded my expectations but I must re-emphasize that you are paying for the intimate travel experience versus luxury. I highly recommend this cruise for individuals aged 50+ but do not believe it is well suited for children or young adults. A+++ Read Less
2 Helpful Votes
Sail Date: March 2019
I chose this cruise because I wanted to learn about the history and culture of the Cuban people. The cruise departed from Fort Lauderdale and went to Santiago de Cuba, Trinidad, Cienfuegos, and Havana. The embarkation went smoothly, but ... Read More
I chose this cruise because I wanted to learn about the history and culture of the Cuban people. The cruise departed from Fort Lauderdale and went to Santiago de Cuba, Trinidad, Cienfuegos, and Havana. The embarkation went smoothly, but the stay at the pre-cruise hotel was not satisfactory. The clerk checked me into a dirty room, which took some time to correct. One of the elevators stopped working, which caused delays in using the remaining elevator. Breakfast the next morning was included, but the eggs were cold. A pleasant surprise after departing the hotel was an air-boat tour of the Everglades, which helped pass the time until we could get to the ship. The ship is relatively small, but was stable during some rough seas. My single cabin was small but adequate. The dining was first-rate, with excellent food and the flexibility to choose half portions. Room service was good. My housekeeper made up my room at least twice a day and sometimes three. The cruise included three days at sea, and the activities helped pass the time, e.g., trivia games, bingo, and educational lectures on the natural environment and cultural history of Cuba. The shore excursions were educational and entertaining. I especially liked the performance by the chamber orchestra of Cienfuegos. The walking tours were led by educated guides who pointed out landmarks and their significance along the way. My favorite excursion was a ride in a 1953 Buick through the streets of Havana. I wouldn't go again on this particular trip, but I would encourage anyone who has not been to Cuba to go on this cruise. Read Less
Sail Date: March 2019
The Itinerary is the reason we picked this Cruise. This vacation was more Culture(sightseeing) than most other cruises we have taken. The Majesty was a older ship but the crew was excellent it was not 5 star but more than adequate. Dinner ... Read More
The Itinerary is the reason we picked this Cruise. This vacation was more Culture(sightseeing) than most other cruises we have taken. The Majesty was a older ship but the crew was excellent it was not 5 star but more than adequate. Dinner in the Starlight dining room was excellent the service from our head waiter Habie was second to none...never had a bad meal. Breakfast and Lunch in the main dining rooms was also very good. The buffet and The Windjammer was typical buffet fare nothing special but not bad. Entertainment was good especially the comedian Steven White and Entertainer Derek Floyd. One of our favorite places to be in the evening was the Schooner Bar excellent drinks and the piano player was also excellent. Pool deck was crowded but we always managed to find a couple of chairs. Service at the three pool bars was good. Sylvester at the main pool bar was top notch. Cabin steward was also great. Read Less
2 Helpful Votes
Sail Date: March 2019
Destination was why we booked the MAJESTY OF THE SEAS. Pricing was why we selected an INSIDE STATEROOM. Experience of ship and destination exceeded our expectations. We selected the 8 hr BEST OF HAVANA, also the 5 hr EASY PANAROMIC TOUR ... Read More
Destination was why we booked the MAJESTY OF THE SEAS. Pricing was why we selected an INSIDE STATEROOM. Experience of ship and destination exceeded our expectations. We selected the 8 hr BEST OF HAVANA, also the 5 hr EASY PANAROMIC TOUR (included lobster lunch w/entertainment, by the sea). 5 hr tour was alot of repeat of the 8 hr tour, with a couple of new stops added. If you want souvenirs, best selection is on the 8hr tour. However, we found the coffee and rum best affordable on the 5 hr tour at the Fort. It is there you get the best view of Havana. You also visit the marble Christ statue. No admission into fort. This is also where you see the man (and his wax figure) who holds the Guinness world record for rolling the longest cigar. We purchased a cup of coffee at this shop. Affordable, but not recommended if you must have weaker coffee and/or with cream. We thought it was delicious. Prior to leaving home, we exchanged US dollars into Euros. Bank did not charge us any fee. Upon disembarkation in Havana, we exchanged those Euros for Pesos (CUC). Small 3% fee. Had we changed US $ into CUC, there would have been a 13% fee. We changed back to Euros, prior to leaving Cuba. Took equivalent of @ 100 Euros and spent about half. I did tip many (bus driver, tour guide, musicians, washroom attendants, & man I saw cleaning the cemetery). I left money in the church donation box. So, you will get the chance to use the CUC. I also took small (hotel-type) toiletries and spread the loot around as washrooms were visited. Always most appreciated. Some offered paper, but BRING YOUR OWN TP. Camera recommended if your cell phone is slower. Lots of storage necessary. Photo ops are many. The CARS! Revolutionary Square. It is endless and exciting. This being said, there are tour opportunities for touring in the classic cars, as well other options. Sun is brutal, so you want your hat and sunscreen. A note about the bus: it was new, comfortable, with seatbelts, and a toilet. A note about condition of city: walkways, as streets, are often uneven and in bad state of disrepair. Wearing good walking shoes and be mindful of where you are walking. We were too exhausted from 8 hr tour to go back out at night, but you could if desired. The VISA fee of $75 is worth it to see this destination. Touring on your own may not be permitted. Rules keep changing in Cuba. Note for Inside Stateroom: separating beds gives you floor space plus a shelf you would otherwise not have. We did get robes, foam pillows, nice toiletries. Everything worked and was clean/comfortable. The Diamond + experience was good. Breakfast in dining room in special area with specialty coffees. Evening was in the Viking Crown. No complaints - view was fantastic. Read Less
2 Helpful Votes
Sail Date: March 2019
Wanted to go to Cuba. Short itinerary was good. Suite very nice and balcony bigger than on most ships. Estimate about 12x21 balcony. On floor below buffet, but was still quiet. Buffet was very extensive and very good. Lots of seating ... Read More
Wanted to go to Cuba. Short itinerary was good. Suite very nice and balcony bigger than on most ships. Estimate about 12x21 balcony. On floor below buffet, but was still quiet. Buffet was very extensive and very good. Lots of seating available. Main dining was just ok. Pool area small, but lots of places around ship to sun. Took five hour tour which was enough. Generally poor, but improving in Havana. Our guide, very outspoken thanks the US for helping spread capitalism, and noted that anyone who thinks Socialism works should spend six months here and really see what it is like. She praised the new Cuban President, not a Castro, who is helping open up the country to capitalism. Get info on exchanging money. No credit cards accepted. Seeing the old cars and getting a ride will be fun for you to try entertainment by comedians was very good and singers and dancers were excellent. Would like to see some other cities on another trip. The statue of Jesus at the harbor as you sail in is magnificent and as it was early morning was beautiful and well lit. Read Less

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