14 Dublin to Europe - British Isles & Western Princess Crown Princess Cruise Reviews

Our group of 7 had a fantastic 2 weeks in Ireland and on the Crown Princess. From embarking to disembarking, we were always busy doing something. This cruise had 9 ports in 12 days with only 2 split days at sea. It's a cruise for ... Read More
Our group of 7 had a fantastic 2 weeks in Ireland and on the Crown Princess. From embarking to disembarking, we were always busy doing something. This cruise had 9 ports in 12 days with only 2 split days at sea. It's a cruise for active individuals. All the ports were wonderful in their own way. The lone exception was Southampton. The bus ride to London and the time able to be spent their wasnt worth it as you always felt rushed. We took advantage of all the ports that offered hop on hop off buses and just used them as city tours. We saved so much money doing this and saw the same sites, and if we wanted to get off to explore extra we could and then jump right back on the next bus....never had a problem. Food on the ship was good with lots of choices off the buffets and the main dining room was very nice. The pizza and the Salty Dog grill were also very good as always. The service on this cruise was also excellent. All the staff attendants and servers were extremely accommodating, friendly, and always warm and genuine. If there was one disappointment it was the specialty restaurants. We paid for one and had one given to us. The Crown Grill was awful and unfortunately the one we paid for. Nothing about it was good from the bread on the table to the water in the glass. No flavor in anything, presentation was extremely lacking and the service was horrible. What made it worse was that they weren't even close to being half full during a prime time dinner hour. Sabatini's was a couple notches above with the lone saving feature being the service. Our server was "right on it". She was always around without being over your shoulder. The food was good, not spectacular but light years above the Crown Grill. I wouldnt pay again for either, but I would go back to Sabatini's if offered as a perk......the Crown Grill is yours to keep. Entertainment was fine, the shows were entertaining. They were cruise ship productions but done very well. Comedy was pretty good and always packed. The entertainment in the piazza was also very good with either a group band or violinist's. We were so busy off the ship we honestly didn't spend a whole lot of time in any one venue on the ship. What we experienced was pretty good. The ship itself was fine. You can see the 13 years (2006?) of cruises building up on it and they have done some renovations in 2018. Overall it's a solid ship maybe with some touch ups or extra carpeted areas, or LED lighting needed to perk it up a bit more needed around the public areas. Everything worked, or turned on/off, or drained, opened/closed, went up or down, that was supposed to, so that's about all you can ask. Overall it was a great 2 weeks and have nothing but good things to say about the majority of our Princess manner of services. Cant wait for our next one in about 6 months on the Regal. Read Less
Sail Date September 2019
We chose this ship and itinerary because we wanted to go to the Normandy landing beaches. The cruise also included many ports we had not previously visited, so we were looking forward to it! The cabin was the smallest we've ever ... Read More
We chose this ship and itinerary because we wanted to go to the Normandy landing beaches. The cruise also included many ports we had not previously visited, so we were looking forward to it! The cabin was the smallest we've ever had. One chair and one tiny table, so there was no possibility of dining in the room. The bed was great and man was the shower good and hot!!! The ship was relatively easy to navigate. We enjoyed meals in the Horizon Court, Crown Grill, Salty Dog, and International Cafe. The food was fine, but was exceptional in the Crown Grill. Now let's talk about coffee. The coffee in the Horizon Court and Dining Rooms is hot brown water with a sort of nutty taste. I purchased a coffee card and was pretty happy with the specialty coffees, but had to resort to Starbuck's Instant packets and hot water in Horizon. Also the "cream" in Horizon is actually "milk." They have REAL cream in the coffee station at the International Cafe. Here's an example of the crew going above and beyond:one morning I wanted a grapefruit, but there was no grapefruit in the buffet. I asked a member of the kitchen crew and he went and found a grapefruit for me. One afternoon we wanted cookies. No cookies. I asked someone for cookies and he brought me five fresh oatmeal raisin cookies!!! The Princess excursions were hard to pick from. Many of them were either all day for about $150 or half-day for about $110. Some of the half-day tours seemed an exorbitant amount to pay just to be driven around the city. The medallions worked pretty well! Read Less
Sail Date September 2019
We chose this itinerary for the destinations. They were all good. Unfortunately there were some disappointing areas that need improvement. The shore excursions were well organized and mostly interesting but quite expensive. The ... Read More
We chose this itinerary for the destinations. They were all good. Unfortunately there were some disappointing areas that need improvement. The shore excursions were well organized and mostly interesting but quite expensive. The Horizon Court dining venue was always overcrowded caused in part by guests hogging tables to read etc. also they utilize plastic dishes and glasses. Difficult to get dinner seating in the main dining rooms without sharing a table. Overall the staff were very good. We found everyone to be friendly, courteous and professional with very rare exceptions. The food we experienced was also very good with just one or two minor exceptions. There was lots of activities to engage in on board and we found most of the entertainment venues to be good. The Princess Theatre entertainment was largely disappointing but other acts around the ship caught our attention in a positive manner. The new Princess beds are very comfortable. Read Less
Sail Date September 2019
Never having been to Dublin, we were excited to be able to spend a few extra days in the city (prior to and after the cruise). Once on the ship, we had a terrific time. Although we totally agree with other reviews that the ship is not ... Read More
Never having been to Dublin, we were excited to be able to spend a few extra days in the city (prior to and after the cruise). Once on the ship, we had a terrific time. Although we totally agree with other reviews that the ship is not in perfect shape, most public areas are lovely (not public restrooms), the entertainment, service and food were great! We had anytime dining and always had a table for 7 or 7:15. Alex, our waiter was perfect and we decided to ask for him every night. The itinerary was great with only 2 sea days. Dublin - we came 2 days early and had a great time. Belfast - Viator (Irish tours) shore excursion of giant’s causeway with Belfast city - $49 per person. Tour bus met right outside to right of the terminal. They filled 2 buses and it was a great and interesting day. Greenock- we had predetermined there was a train or bus to Glasgow. As you exit the terminal, the bus company sold tickets (8 pounds round trip) and since it was raining, chose this as closer to walk to bus than train. It was an express bus and about 35 or so minute trip. When arrived in Glasgow, had to walk a few blocks to get to the main square and pedestrian streets. The train brings you closer on that end... Getting back - it was not an express and took an hour 15 - so, much longer...so give yourself plenty of time. Greenock- Viator shore excursion from thistle tours of outlander sites. Very nice tour - but please be aware you have to go outside the port gate and meet the purple clothed representative - and then walk 5-10 minutes to the bus. ALSO - there is a booth at the end or the port that sells 3 or 4 different tours. It is the same walk to their bus. So - there are options! Our tour went to clava cairns and culloden battlefield, cowdor castle and gardens, which was lovely - through inverness, along lock ness and to buelly priory. We had a great feel for the highlands. Edinburgh - take the 9 pound round trip X99 bus - it is parked at the dock - next to the princes buses. Everyone takes this bus - you do not need the on your own princess $69 transportation - they shouldn’t even offer it as it’s identical! We had prebooked the castle ticket - and walked right in (even though earlier than our specified time). If there is a short or no line for the Crown Jewels- do that first. Otherwise a long wait for much of nothing. Take the free 30 minute tour. We did wait for the gun to shoot at 1 pm - very loud. Don’t waste time to see Harry Potter hogwarts building as covered up for lots of construction and off the beaten path. Just go walk down the royal mile until you feel like walking back to the bus. It’s an amazing setting! Le harve - we took the princess shore excursion to the Normandy beaches. A true highlight to see. A lovely lunch was included at the the town by Gold beach. We collected a little sand at Omaha beach and planted a small flag at the American cemetery. It was my husband’s favorite stop. Southampton- we were going to take the ferry to Isle of Wight to see osborne house, but decided to just be lazy and walk to High Street (easy from the ship - left at end of port and right on High). There is a good long walk of shops, costa coffee and mall with medieval arch midway and other historical buildings to see along the way. We were out a few hours. Guernsey - tendered in and had an RSVP for the guernsey explorer 90 minute bus tour for 10 pounds. Walk across the street from the port to a sign that says “Stand A” - they had some open seats or email them to save a spot. Nice ride and audio. Before the bus we walked in the town streets for 45 minutes. It rained when we came back couldn’t walk to the fort/castle. Cork - toured with e-coach / Butlers - trip to blarney castle and kinsale. Great day - good weather. There was a 90 minute line to climb up and kiss the Blarney Stone and only 1 person on tour went and almost missed the bus to leave. Not the tour to do that. We walked the property and then went to the gift shop and shopping across the street. Kinsale was a sweet town and shared a fish and chips from Dino’s take away and sat in the park to eat. Disembarkation in Dublin was terrible - no taxis waiting and long lines - we used our FreeNow/My Taxi app and had a cab in 2 minutes. We knew about this from spending the 2 days before the cruise. Read Less
Sail Date September 2019
I chose this cruise for the British Isles itineraries- we started in Dublin and the cruise line arranged a hotel room - WE WERE CHARGED DOUBLE FOR THE ROOM AND THEY WOULD NOT CORRECT THE ERROR - do not have them book a room. We were NOT ... Read More
I chose this cruise for the British Isles itineraries- we started in Dublin and the cruise line arranged a hotel room - WE WERE CHARGED DOUBLE FOR THE ROOM AND THEY WOULD NOT CORRECT THE ERROR - do not have them book a room. We were NOT picked up at the airport, altho pre- arranged. All tours are expensive ( this is not new) however all shuttles and transfer services were EXTRA ! Unless you opt out the daily TIP charge is $15 PER PERSON and up, depending on your room. WILL NOT BE USING THIS CRUISELINE AGAIN. The cabin is average ( had an inside room, midship) - steward service excellent - will be tipping them ! Wine tasting was excellent - $25 was reasonable and well done. Most of the entertainment was v good - a couple of the Lounge groups were mediocre. Bathrooms in the hallways are few and far between - use your suite amap The general staff were 50/50 helpful and friendly OR disinterested. Read Less
Sail Date August 2019
We took the British Isles cruise on Crown Princess, August, 2019. We had a really good time and enjoyed ourselves. Ship: Although not the fanciest ship around, the Crown Princess was very clean, had everything we needed and was easy to ... Read More
We took the British Isles cruise on Crown Princess, August, 2019. We had a really good time and enjoyed ourselves. Ship: Although not the fanciest ship around, the Crown Princess was very clean, had everything we needed and was easy to find our way around. Embarkation: We boarded in Dublin and were given our medallions and were on board in under two minutes. Excellent. Stateroom: We had an ocean view, which was very clean (Thank you, Belman) and comfortable. We pre-ordered bottled water which was waiting for us upon arrival. Excellent Dining: The food in the Horizon Court buffet was quite good, lots of variety and the service was great. The dining room food was hit and miss with some dishes being prepared perfectly and others not so much. We were tired of the menu by the end. The service was excellent. Shows: I really enjoyed the shows, especially the Irish Dreams show in Dublin port. Good fun and a departure from my everyday life. Service: This is the one area where Princess shines. The beautiful men and women from around the globe who took care of us are simply the best. They work long hours but somehow manage to do their jobs in the most competent way and do so with professionalism and a SMILE. TOP MARKS for the crew! Ports: this cruise had an excellent itinerary and I enjoyed the ports very much. Ireland, Scotland and the Normandy coast are stunning. LOCAL SHORE EXCURSIONS: We took three tours with small, local companies and they were all excellent, at a fraction of the cost of the Princess excursions....Irish Tours Tickets from Belfast, EXCELLENT, Timberbush Tours from Greenock, VERY GOOD and Wow Scotland Tours from Invergordon, SUPER EXCELLENT! Princess shore excursions were REALLY OVERPRICED and everyone was complaining about this. That having been said, I really enjoyed the excursion to the Canadian WW2 beaches and also the Edinburgh Castle and time on our own. However, the excursion called 'Best of Cork and Countryside' from Cobb was pretty bad and a terrible waste of money. What happened was that we had to shorten our time in port due to tidal concerns for Dublin the next day. No problem, this happens. The problem is that instead of changing the itinerary, they kept it the same with less time in certain spots. This resulted in 6 minutes at Charles Fort for a photo and 23 minutes in KInsale where the driver had to park a 12-minute walk from the main street which meant that we did not have time to even walk up to the main street to look around and then walk back to the meeting spot. All we had time to do was wait in a long queue for the loo. They should have just skipped this altogether and given us some time in Cork City. It just doesn't make any sense. Next our drive through Cork was basically three turns around a motorway with the guide pointing to a street saying that's where the shopping area is. Useless.... Next we were taken to lunch in a hotel in what looked like an industrial area and were taken in to a big, white, conference-like room which could have been any Best Western Hotel in any American city. No ambiance at all. They did have two guys playing some music and they brought in two kids who danced for us, which was nice but you didn't feel like you were in Ireland at all. The meal was so-so. On top of everything else, we had paid extra to be part of a small group only to have two Princess coaches with 45 people each join us at every stop, no effort was made to stagger the groups. Finally, we were taken to Blarney Castle and this saved the day. The castle and grounds are gorgeous. Princess offered us a 15% reduction on this tour because it was shortened but even with that, we paid $600 CAD for the two of us for this excursion. But most of all, it robbed us of the opportunity to properly see some of what this area has to offer. Princess needs to take a good look at their shore excursion program and fix wait ails. We DID have a great trip and for this I am grateful. I will not let one bad excursion colour my experience. Hey Princess, fix your shore excursion program and all will be well! Read Less
Sail Date August 2019
We have been on about a dozen cruises, yet this was our first with Princess. The cruise began well enough. We embarked in Dublin and were literally in our cabin five minutes after arriving at the port. Unfortunately, it was all downhill ... Read More
We have been on about a dozen cruises, yet this was our first with Princess. The cruise began well enough. We embarked in Dublin and were literally in our cabin five minutes after arriving at the port. Unfortunately, it was all downhill from there. The room was an unobstructed Oceanview in a quiet area of the ship. The shower consistently flooded, the faucet water rarely produced anything but piping hot water, and exhaust while in port was potent throughout most cabins. The food in the main dining room was really mediocre when compared with every cruise line we've taken, and our waiter was...also for the first time...less than friendly. We ate at the buffet a few times...the food was kept lukewarm, they were always out of several dishes, and the spread is so small we couldn't believe it. Pizza also wasn't anywhere near as good as its been on any other cruise line. I had a milkshake at the ice cream vendor...it was so bad...depressing. The ports were the highlight of the cruise. There are many...only a few sea days on this cruise. Unfortunately, the ship remains in port very late, which means the shops and casino are closed often. In addition, there aren't many activities going on except on sea days. The result was more time spent without entertainment in the evenings or those days we didn't go ashore. I know this sounds bad, and I've read and dismissed my share of these...please heed my advice and book a different cruise. We ended up changing our flight and disembarking a few days early because we had such a poor time. I am writing this as we sit...and have been sitting...onboard waiting to disembark. We've sat here for over an hour already with our disembarkation group. This will be our last Princess cruise. Read Less
Sail Date July 2019
The Itinerary of the Cruise was extremely appealing and the truth is that the ports of call were wonderful and we very much enjoyed all of our excursions and ports of call. The specialty restaurants were outstanding and the Da Vinci ... Read More
The Itinerary of the Cruise was extremely appealing and the truth is that the ports of call were wonderful and we very much enjoyed all of our excursions and ports of call. The specialty restaurants were outstanding and the Da Vinci restaurant was very good. We found the food to be very good. The customer service and communications on board the ship were severely lacking. We received multiple communications that contradicted themselves; the front customer service desk did not know how to respond to basic questions; rarely did any of the ships officers have eye contact with the guests or smile at them. We were awakened in the middle of the night with announcements that could have waited until morning. The medallion system was a nightmare - sometimes working and sometimes not. There is ZERO commitment to providing the customer with a memorable positive experience. Embarkation and disembarkation were absolute chaos. The medallion system was a nightmare - sometimes working and sometimes not. Information taken at embarkation never got into the ships records. The ports of call and excursions saved this trip and I would rate them excellent. The food was very good and the specialty dining was excellent. I would rate customer service below zero. Read Less
Sail Date July 2019
We chose Crown Princess because we wanted to do the British Isle itinerary. We came into Dublin one day early to explore Dublin in depth and to allow for jet lag and/or unanticipated travel snafus. Embarkation was fine as most people ... Read More
We chose Crown Princess because we wanted to do the British Isle itinerary. We came into Dublin one day early to explore Dublin in depth and to allow for jet lag and/or unanticipated travel snafus. Embarkation was fine as most people ~2,300 come on board in Southampton and only 300 +/- come on board in Dublin. Still, when we disembarked, the staff was slow to inform passengers of the status of the port clearing us and what the next steps were. More information more frequently should be the rule. SHIP: Ship is dated and time worn. Despite saying that the ship was refurbed in 2018, we saw no evidence that they did any improvements that improved passenger satisfaction. Instead, they installed Medallion monitoring (very concerned about privacy and how they are tracking and using information they collect). They did not provide information on keeping this information in relation to GDPR or our right to be forgotten which is a huge privacy concern. Cleanliness in the vestibule of the elevators/stairs could use a supervisor. For example, for two days straight, there was a smear of something on the elevator call button. Just need much more attention to detail. CABIN: We were upgraded to a balcony cabin which was nice and the room was clean. However, the door stop was broken off from the wall and the carpet baseboard was no longer sticking to the wall. The bed was a positive and very comfortable. But the rest of the room was 1980s/90s beige and brass and showing its age. For example, they are still using the Love Boat theme song in its safety instructions when most people have never seen the show. FOOD/DINING: The Cruise Critic summary of the Crown Princess' food is misleading. The food on Crown Princess was VERY poor. The summary was correct that the food in the dining room was better than the buffet, but the food in both places was terrible. The desserts were far from flakey and rubbery and dry and the design of the menu (coordinating starters with mains) did not work well with each other. The buffet in particular was the worst we've experienced in six different cruise lines and food was frequently lukewarm at best. The breakfast buffet was so poor and was the same thing every morning. ENTERTAINMENT/ACTIVITIES: The Wheelhouse Bar singers were quite good and entertaining. The casino was okay, but permitted smoking with only a couple of nights to be non-smoking nights. Still too smoky otherwise. Quite basic. We used the fitness center almost every day. Good selection of machines and we rarely had a crowd and liked being able to look out onto the port as we worked out. What was difficult to understand was that the center did not have large fans on. The air did not work well enough to withstand the heat coming in from the windows. Each treadmill and elliptical had a personal fan, but it was not enough to circulate the air. SERVICE: Service was not at the level we expected given that we were told that Princess was a a step up from basic Carnival. We are not sure if it is a case of A) untrained staff B) staff not empowered to solve issues/concerns C) Lack of adequate supervision OR a situation involving all three. We also suspect that given that this ship is the oldest in the Princess fleet that it serves as a training ground for first-time crew with limited skills. We also suspect that the longer-tenured and thus more experienced staff transfers to newer ships which leaves fewer experienced supervisors and role models for new staff. For example, I had to ask the buffet crew member to find cleaner tongs and to refill empty fruit trays. The crew members did not act like they had the authority to either resolve the situation or know how to raise the situation to management/supervisors. PORTS/SHORE EXCURSIONS: The timing in most ports were too short except Dublin which was too long. We did not take any of the Princess excursions and instead took private tours. Princess excursions were dated (we went to Belfast and there were no Game of Thrones options, we were in Southampton and near Highclere Castle (site of Downton Abbey) and no excursions) and were almost all large 80+ people on a bus that drives around spending limited time at any location. The excursions were not experience type of excursions and were much more expensive than private ones. Princess also charged high prices for basic shuttles into town where other cruise lines include this with the cost of the cruise. SUMMARY: We will not do Princess again. Princess is trying to live on its past reputation, but not doing what is needed to stay in the game in this segment of cruising. If you are considering Princess, I would suggest Celebrity or if food and cabin are very important to you, go with Viking Ocean. Read Less
Sail Date July 2019
We had cruised with Princess before and enjoyed our previous cruises very much. Both cruises were on newer ships within the last two years. This was our 25th cruise so we are not new to cruising. We booked this cruise primarily for ... Read More
We had cruised with Princess before and enjoyed our previous cruises very much. Both cruises were on newer ships within the last two years. This was our 25th cruise so we are not new to cruising. We booked this cruise primarily for the interesting itinerary. Upon reviewing the ship before booking we observed it to be an older ship. We then researched to see when it was last refurbished. It had been refurbished within the year. Upon embarking ship we could see it was showing its age. It looked to be an older ship in need of being fully refurbished. Our cabin's carpet was dirty and looked shabby. The cabin very much showed its age. The food was average but did not compare to the food on the Royal and Regal Princess. The service was good with the exception of the Shore Excursion Desk. Some of the Excursions were way overpriced. ie: The Edinburgh on Your Own - charged $69.95 per person for a short ride to the center of Edinburgh. The South Queensferry Bus Service to Edinburgh on the other hand only charged 9 Pounds Roundtrip per person for the exact same service. What we paid for was not an excursion but a Shuttle bus ride to Edinburgh. This was published in the Princess Patter the night before - too late to cancel as Princess has a 48-hour cancellation policy. When this was brought to the attention of the Shore Excursion Desk they dismissed it that a lecture also gave the same information. Poor customer service. We will book future cruises on Princess but only on newer ships as the experience on older ships is less than desirable. Read Less
Sail Date July 2019
This was a 13 day cruise of the UK. We planned it for a long time and worked with a travel agent. The ship is older but had recently had some renovations done to it. Our cabin was lovely and was always clean thanks to excellent ... Read More
This was a 13 day cruise of the UK. We planned it for a long time and worked with a travel agent. The ship is older but had recently had some renovations done to it. Our cabin was lovely and was always clean thanks to excellent stateroom staff. Although the TV often did not work. We were given a $50 credit for this. We were told by other passengers that the food in the expensive specialty restaurants was really good but the food in the buffet and regular dining rooms was really just slop. It was uninspiring and unappealing and was usually cold with horrible vegetarian offerings. It always looked like the chef was on a cheap budget. After awhile it became quite depressing to never have a really nice meal since we had paid for meals and had expected some nice meals. We sometimes complained and our meals where replaced with new hotter versions but the next night we got the same cold food. It became irritating to deal with. I do not know how to really explain the Princess Shore Excursions. They went to wonderful places but were restrictive and you always felt uncomfortable due to buses that actually had no washroom facilities that were usable and were uncomfortable if you actually had legs -- there was no room to put them. You were always "on the clock" and had some tour guide or Princess excursion person lining you up like a cattle beast. I will never go on a Cruise Ship line shore excursion again. I heard many husbands saying to their wives that they were not spending any more time on buses that crammed people in like sardines. That being said, their were some really excellent tour guides that knew a great deal of their City and their Country and shared their stories with humour and fun. Entertainment was good on the ship and we attended some shows. Shopping was a bit snotty on the ship especially in the jewellery shop. The art work looked somewhat old and tired for some reason??? The public bathrooms on Deck 15 outside of the Horizon Buffet were moldy with broken tiles -- guess they were not part of the recent renovation. I am not sure I would go on another Princess Cruise Line cruise. My husband and I are planning 2 more cruises -- one in 2020 and another in 2021 but don't think we will use Princess. Read Less
Sail Date June 2019
We have experience on four different cruise lines. This cruise took us to the British Isles aboard the Crown Princess, It was our first and last with Princess Lines. With the exception of entertainment the most comfortable bed ever, and ... Read More
We have experience on four different cruise lines. This cruise took us to the British Isles aboard the Crown Princess, It was our first and last with Princess Lines. With the exception of entertainment the most comfortable bed ever, and our cabin steward, everything was below average, We are not whiners and try to look for the best so I'll share a few examples to document our disappointment. Ship breakdowns caused delays and many missed excursions. (100 dollars onboard credit issued as compensation) The second-day departures for excursions was absolute chaos, Staff seemed to be as uninformed and confused as passengers. Room Service breakfast was cold cereal or mass produced baked items that were of vending machine quality or egg muffin (arrived cold and soggy) we gave up after two mornings. Buffet meals were barely warm and bland. We had any time evening dining. Menus were average and service was rushed. Severs were rushed and snippy if a diner changed an order or asked questions. On two occasions people at our table sent meals back because they were so poorly prepared, Lobster tail night presented a mini lobster tail about the size offered at stake and lobster night at budget steakhouses, Most conversations (even from Princess veterans) at dinner centered around the poor food and service and day-to-day sometimes outrageous hassles. The last night when the Chef and kitchen staff were introduced, the host asked the diners to give them a 10 on post cruise surveys. Our balcony stateroom did not have a couch or leisure chair. It was the desk chair or the bed, Railing was pealing varnish. Large screen TV, that kept failing the first two days of the cruise, Our lunch river cruise on the Paris excursion was literally a bad dream. The barge was more crowded than airline economy coach seating, They said the vessel was air conditioned, but I couldn't detect any. Almost everyone was using brochures to fan their faces. The noise was so intense from loud intoxicated guests narration, and the music and singer could not be heard. Sone excursions advertised on your own time for shopping or exploring. It was true but the time was 15 minutes max. In Paris that meant time for a picture of the Eiffel Tower and a single souvenir kiosk. Read Less
Sail Date June 2019
We chose this cruise because of its itinerary. I realize we may be somewhat jaded because we mostly travel on smaller luxury cruise lines, so I will begin with the positives. During our cruise the company upgraded their software in an ... Read More
We chose this cruise because of its itinerary. I realize we may be somewhat jaded because we mostly travel on smaller luxury cruise lines, so I will begin with the positives. During our cruise the company upgraded their software in an attempt to improve their Internet, door locks and security system. Their service in most of their restaurants was very good and the food in their specialty restaurant, Crown Grill, was truly excellent. The gym and spa were also very nice. Other than that, our experience on Princess convinced us that we would never travel with them again. My sincere apologies to those of you who repeatedly cruise on Princess. However, what we discovered is that the vast majority of people who do more than one or two cruises with Princess have never even tried any other cruise line. Those few who had, only have compared it to Carnival, RCCL or NCL. Let me tell you there is a whole different world out there. Our current voyage began with a delay of 5+ hours. We were informed via text on the morning of our sailing that the ship had a problem with their generator and that we should not go to the docks, but that they had arranged with a local hotel to “house” us and they would shuttle us over when the ship was ready to board. It was a disaster. Over three hundred people were in the lobby and restaurants of the hotel. People were lying on couches, on the stairs and virtually everywhere. No food was served, no information given, as apparently the cruise line representatives at the hotel knew as little as we did. When we finally were shuttled over, the check-in process was a mess. We were assigned to a line. Then the disabled passengers were assigned to the same line and moved ahead of us. Finally, we made it through the line and were given the OK to board just as the ship’s excursions for that day were returning. The line to board the ship was around the block...and, oh yes, it was raining. The problems did not end there. Internet - The Internet on most ships is slow. Princess internet was nearly non-existent. I couldn’t even get my email. I went to the Internet cafe which is rarely covered by staff and was told that the connection was totally down and that I would be better off in my stateroom then in their computer room. Huh? I found the only time I could get a connection was while we were in port, either using my cell phone or in some ports using the wi-fi of the port, certainly not from the ship’s wi-fi for which I had paid $159. After the new system was installed on our next to last day, the connection did get better and we got those two days for free. For the others the cost of Internet has gone up dramatically. Ship’s staff - On the second day, the schedule said they were having a ping pong tournament. Passengers showed up, but no one from the ship’s staff did. The only time we ever saw the ship’s social director was when he introduced the evening’s entertainment. It wasn’t that he was a negative, he just didn’t exist. We also had very little contact with our cabin steward which we found to be very unusual. Food - Other than the Crown Grill specialty restaurant, the food on Princess is so far inferior to other cruise lines, I can’t imagine where they hired their chefs. We were on Club Level, so we were able to go to a different restaurant. Same food, slightly better service and quieter...but they did not have tables to share, which is our preference. There were several days when the menu choices were so limited, we had a difficult time finding something to order. For breakfast, we did have very good service and better food in our club class dining room. Then came the “coup de grace”. At breakfast in our special section, the waiter spilled tomato juice down the back of my wife’s new cashmere sweater. They apologized and promised to clean it and bring it to our room. Apparently, they tried to wash and machine dry it because it was shrunk and totally ruined. Who machine dries a cashmere sweater? We then got a call telling us to come to the front desk and file a claim. When we read the form in big bold print it says this is not a claim, it is just documentation of the event. When we tried to show them the form, the staff person began arguing with us. Entertainment – very inconsistent; some good; some poor Announcements – although they said they would not broadcast into the cabins, they did. Lines – the lines to get off and on the ship were long and tiresome. Overall, although we did like the itinerary, we would never cruise with Princess again. Read Less
Sail Date June 2019
We have been on 10 cruises with Princess and this one will not have us looking at Princess in the future. There are just too many other options out there to spend our vacation dollars. Earlier this year we booked a Princess Australia/New ... Read More
We have been on 10 cruises with Princess and this one will not have us looking at Princess in the future. There are just too many other options out there to spend our vacation dollars. Earlier this year we booked a Princess Australia/New Zealand cruise for 2020....that will be cancelled when we get home. I think we are now seeing the full negative affect of Carnival’s takeover of Princess. PROS: Cabin steward was great Staff at Vines (wine bar) was great until Princess management screwed them up with the construction mess (so this explained below). Entertainment staff was great. Entertainment was marginal. When you pay for a 12 day cruise they should not be repeating the same shows. We selected this cruise for the itinerary and the great experience we have had with Princess in the past. The people of Scotland and Ireland are fabulous! Ditto for the one port each in France and Great Britain. CONS: Piazza, deck 5, turned into a construction zone during the last few days of our cruise. This was the final negative issue that put us over the edge to write this review. The popular coffee bar was boarded up and moved to the tranquil Vines wine bar....now the wine bar is noisy and not enough seating....great move by Princess executives. Makes the ships focal gathering place look like a inner city construction zone. The construction will take around 4 weeks so the next 2+ cruises will be affected. I’m sure they, like us, will not be notified ahead of time....we would have cancelled if told. I have a suggestion for Princess executives. Instead of ruining the piazza for passengers paying large sums of money, redo the vacant Future Cruise area on deck 5 of the piazza. We never saw anyone using it. Might have something to do with the terrible cruise experience they were having. Princess is now having passengers subjected to their refurbishment projects (Medalion class,etc) so they don’t loose any revenue. These are projects that should be done in dry dock. I am sure the bean counters don’t care about our cruise experience...they had our money already. ALL elevators went down one morning. In the port of Cobh, Ireland the ship experienced propulsion failure. This required the ship to use tugboats to dock the ship and the ship needed to be pulled off the port by the tugs. The ship then limped towards Dublin at reduced speed since the propulsion problem was not resolved. Dublin wasn’t reached until 3pm the next day (9 hours late) which meant another port of call lost.....one due to weather (Guernsey) and one due to a non seaworthy ship (Dublin). The port for Edinburgh, Scotland was a tender port. We boarded a tender from a port side tender company to get off the ship and all went well. For the return, we boarded a Princess tender and the engines failed. After the fully loaded tender was banged around by the waves and pier for over 10 minutes we had to get off the Princess tender. We were moved to the independent company tender and thankfully it was operational. The stateroom hallways look like a battle zone. With dented panels up and down the corridors ...assume from the luggage. Can see significant staff reductions throughout the ship....another Princess corporate screw up. Now that they have expensive beverage packages available, there is no one that knows about the wine in the main dining rooms...no wine stewards or sommeliers! On several occasions drinks would take 20+ minutes in the dining room. Observed at an adjacent table to ours a lady get up, leave the dining room, and return with drinks. She smiled at us and said “we have to fend for ourselves”. She then proceeded to quietly start clearing some dishes from their table. Yikes! One night our waiter would give us updates every 5 minutes or so on our drink order status.....”the bar is backed up”. Bulletin, it’s dinner time on a cruise ship! More staff reductions by Princess and I am certain that the Princess executives will take this out on the poor staff when it is not their fault....100% I blame Princess corporate for the staff reductions throughout the ship. Oh, by the way, when my wife’s wine arrived over 20 minutes after ordering it was the wrong wine. We did not say anything. Internet and tv were down for two days. In a stroke of genius, Princess gave us 60 minutes of free internet to compensate for all the travel delays their non seaworthy ship caused. Such a nice gesture because the internet had been down for the last 2 days! Update...when the internet did start working, sporadically, the two voucher codes Princess provided to our stateroom for 60 complimentary minutes each....Did Not Work! I could continue and add several more issues with this ship but I think the point is made. Adios Princess....I hope this helps others anticipate what you are getting into with a company now at rock bottom. Read Less
Sail Date May 2019
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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