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8 Night Canada & New England Cruise from Quebec City

8 Night Canada & New England Cruise from Quebec City

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Crystal Serenity
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Itinerary

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  • Day 1
    Quebec City
  • Day 2
    Quebec City
  • Day 3
    Cruising
  • Day 4
    Cruising
  • Day 5
    Saint John (New Brunswick)
  • Day 6
    Bar Harbor
  • Day 7
    Boston
  • Day 8
    Newport
  • Day 9
    New York (Manhattan)

Crystal Serenity

Crystal Serenity - Crystal Cruises

Pros

Extensive enrichment and entertainment, inclusive fares, top-notch service.

Cons

Can feel clubby with many older, repeat passengers.

Bottom Line

You'll be pampered but never bored on luxury's largest ship.


Cruise Reviews

After 55 cruises, the Crystal Serenity was such a unsatisfactory cruise, we made arrangements to get off the ship in Cabo San Lucas and fly home. Yes we left. This was the first leg of the world cruise and we found it to be a major ... Read More
After 55 cruises, the Crystal Serenity was such a unsatisfactory cruise, we made arrangements to get off the ship in Cabo San Lucas and fly home. Yes we left. This was the first leg of the world cruise and we found it to be a major disappointment. We looked at each other one day, and decided enough was enough and let’s leave. We contacted the concierge and made all the arrangements, got on the tender in Cabo with our luggage and were gone. You are probably wondering how this could happen. Well, let us tell you our feelings about the Crystal Serenity. We had booked this cruise a year in advance and having sailed on the Symphony 10 years ago thought it would be a pleasant experience. We are a well travel couple and in the last 12 months spent a week in Tahiti on the Paul Gauguin and then the St Regis in Bora Bora. In September we did a cruise from Montreal to Newfoundland on the Seabourn Quest. Both of these cruises were very satisfactory and we will be sailing with them in the future. Now on to Crystal. Boarding. We boarded in Miami. It was quick and our cabin 8011 a standard balcony cabin was ready. Our luggage showed up quickly. We remarked how small our cabin was. Not quite 200 sq feet, but we had booked it so that’s what we got. The balcony was nice and had two chairs and a table. Unfortunately most of the time the cushions were wet so we really were not able to use it as much as we would have wanted. There was no fruit, champagne, and I will add no chocolates on the pillows at night. The tiny loveseat in the cabin was not in good repair and when sitting on it one end was sinking in. We nicely ask for a replacement and nothing was done. The next day we ask again not in a pleasant tone, and it was replaced. The mattress was saggy and probably 10 years old. Now you may read about the renovations done to the ship to the tune of $17,000,000. Don’t think for a minute that anything was done to the standard balcony cabins. They were very original. Food: everyone enjoys eating on a cruise, and I must say I honestly could not believe the poor quality food. Everything was overly salty...yes everything. I am convinced that the Chinese Consortium who purchased Crystal have cut costs at every corner. I could not drink enough water. From the beloved Mushroom soup in the Italian restaurant that was inedible due to the sodium, to the bacon at breakfast. There is no way was that made fresh on the ship. I am convinced that the majority of the cooked food was pre-made and sold to Crystal. There was a rumor that they hid the raspberries at the breakfast buffet. I chuckled when I read this so I did a test. I went up and ask the man behind the buffet if there were any raspberries..he looked at me and said to go down a ways and ask the guy there and he would get me some from under the counter. So to keep this short, it was probably the worst food we have had on a cruise ship. Everything about it was prepared on the cheap. I will add that the guys at the Trident Grill could fix an amazing cheeseburger and fries. The Passengers: people were not friendly, did not make eye contact, and were in their own little Crystal world. Most of them were very elderly and only cruised on Crystal and could not believe there were other ships out there that provided a great experience. They were very unsociable except in their little group of friends. The Internet: it was included, but as you know everything that is included is paid for in your all-inclusive fare. To sum it up the speeds were so bad that you could sit and watch a page load. There were those Crystal fans who made excuses for it, but it was unsatisfactory. Shore Excursions: overpriced and very average. Lectures: we did go to the one with Scott Kelly ,the astronaut who spent a year in space. He was very engaging and enjoyable. In summary this was an expensive cruise. We felt like we would just cut our losses and get off, so we did. We stayed four days in Los Cabos and flew home. We call it “making the best out of a bad situation” I personally thing the new ownership has done a disservice to Crystal. Since we have cruised with them previously, I could see the difference and it was not luxury. We will not be cruising Crystal in the future. Read Less
Sail Date January 2020
Too expensive for what you got.food was good, service was good. Shore excursions were expensive and poorly done. Complaints to the excursion desk were blown off. Not much to do on sea days or in down hours. Okay, I have to add more to ... Read More
Too expensive for what you got.food was good, service was good. Shore excursions were expensive and poorly done. Complaints to the excursion desk were blown off. Not much to do on sea days or in down hours. Okay, I have to add more to post. There must be fun things to see on Turks,Antigua and or St Lucia. But we were packed into small Nissan mini buses or rough riding trolleys. Some guides were good,some were poor or even hostile. On St Lucia, our guide referred to each KFC we passed as “Killing Foolish Children.” I have no idea why. Our cabin was very clean room service was fairly quick and good. Table wines served with dinner were okay. Entertainment was meh. Most shows were one third to one half full. Close up magician was good. In my opinion, Princess Cruises was a much better value. Their daily activities were more interesting and much more numerous. Read Less
Sail Date December 2019
Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband passed away. Everywhere ... Read More
Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband passed away. Everywhere is advertised that solo-passengers are welcome , there is a meet & greet party, there are hosts and solo passengers tables....etc. Before my trip I even checked that with an email to Crystal. They re-assured me. Well, nothing whatsoever. This cruise was not even worth a 6. A 3 star cruiseline would have done better. I was very disappointed and complained after a few days at the front desk and spoke to the concierge Mrs Arielle Goldstein. I have chosen for a 6 star cruise, paid for a 6 star cruise (plus a high extra solo passenger fee) and expected 6 star service. Was the atmosphere warm and welcome on the Symphony, on the Serenity it was cold and the crew was obviously not interested in the guests. The Asian crew was friendly, the crew from Eastern Europe was not. Captain and Officers were very present on the Symphony - mixing with the guests - on this ship they were invisible. The Captain's party was planned on an impossible hour and when I entered 15 minutes after startingtime, most people had already left... There was NO meet&greet party for solo passengers.* In the first Reflections was announced that there would be 3x a solo table in a specialty restaurant. Yes, but at 1800 !!! Who wants to dine at 1800 in an empty restaurant on a solo table ?? There was no organization, no hosts at the table, nothing. Anyway, I tried it two times. First time there was one lady, the second time the same lady and a man. A very sad situation and I decided rather to dine alone at a table.... Or dinner in my stateroom? Also roomservice was not an option. Ordering a simple pot of coffee had to be explained several times and ordering a meal in my cabin was not a success: it took 35 minutes instead the promised 20 minutes and the food was cold . The waiter dropped my glass of wine and it took him 25 minutes to bring me a new glass. Anyway, you will understand that I will not choose for Crystal again. I cruised many times with Seabourn, Regent, Oceania and Holland America Line and I am not a complainer but this cruise was far below my expectations . Two last remarks: 1. the food was OK but with cheap(er) ingredients. Nothing really luxury 2. Cabin attendant very friendly but sloppy and not alert to service as I had expected and knew form the Symphony. No good night chocolates anymore? Too expensive? Kind regards, Ellen W * After my complaint, yes they organized a 'solo meet & greet party.' You know when? The evening before disembarkation, (when everybody was packing) Saturday evening at 17.15 ! ?? Read Less
Sail Date December 2019
View All Crystal Serenity Reviews
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