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3 Costa Fortuna Norwegian Fjords Cruise Reviews

Our family and friends has been looking forward to this cruise for a long time, it was our first time on Costa Fortuna (we've been on several other cruises before). We are so disappointed and frankly, upset about the way they treated ... Read More
Our family and friends has been looking forward to this cruise for a long time, it was our first time on Costa Fortuna (we've been on several other cruises before). We are so disappointed and frankly, upset about the way they treated us throughout the trip. The worst part is, there were BED BUGS (as several of our group was bitten) and many of us was diagnosed with allergic reaction to these bites even weeks after the trip. The Boat - The ship itself is much smaller and older than other cruises. - Activities are made for people who either own a COSTA card or speak Italian/French. Not particularly friendly to outside tourists. The Rooms - Wifi cost 30 Euros an hour. And boy it is super slow. - The rooms are decent, we didn't have any issues with the room itself. - Bedsheets, towels, or wherever the bed bugs lived on, is DISGUSTING. Of course everything is bleached so by the looks of it, everything (looked) clean but clearly many of us that experienced these bites have a lot to say about the hygiene of their sheets!!! The Food - Not great but we expected this given our past experiences with cruises. - Prepare to pay to drink water. In the past, water as given to us at no additional cost. On the trip, it would cost 25 Euro for drinking water a day. The Service - If I could give negative stars, I would. Throughout the cruise, we were astonished by the quality of service received from our rooms, the restaurants and management. - Rooms: Because we lived in suites and was paired with butler service, there has been snarky remarks made by these staff to us about asking for additional towels, water etc. - Restaurants: They make it very difficult to order (often serving the wrong dishes that we ordered), but maybe, they are very understaffed/stressed/underpaid. But when we make any sort of request (nicely of course) we are shut down by rude responses and answers. - Medical: When some of our group members found out they had bed bugs bite, the doctor on board told us that it would be "impossible" to have gotten it from the boat since bed bugs can't live in this type of ventilation (thinking we are dumb). They charged us quite heavily for the medicine and IV and did not offer in any way to compensate for it. When we clearly stated the obvious pattern as more of our group got the same diagnosis, which we received these bites DURING the cruise and SLEEPING ON THEIR BED, they reluctantly told us to submit a request to their management. Of course we did, and received a slap in the face by the team claiming they don't have the authority to grant our request for medical claim (or any sort of apology really). The only thing they offered was laundry service for the clothes and a change of room (because obviously, they know it is bed bugs). Till today, we still have NOT RECEIVED any word from them. - Bonus: One of the room service personnel told us in confidante that in the past, there has been many bed bugs incidents. Still denying?? We are appalled and strongly suggest that you DO NOT take any of Costa Fortuna's cruise lines unless you want to also get bitten and spend weeks of applying medicine to your bites all over your body AND get treated horribly throughout the cruise. Read Less
Sail Date August 2015
Having read previous reviews of the Costa Fortuna and the Norwegian fjords cruise we had doubts and low expectations of the ship and the itinerary. However, we were very happy that everything was far beyond our expectations. We had ... Read More
Having read previous reviews of the Costa Fortuna and the Norwegian fjords cruise we had doubts and low expectations of the ship and the itinerary. However, we were very happy that everything was far beyond our expectations. We had previously been on a Carnival Line Caribbean cruise so we did not know what we would experience from an Italian line. However, we had a large and confortable cabin (2nd Deck) with ample wardrobe space; the food was excellent both at the buffet and in the dining room; the staff were friendly; service excellent and the entertainment varied and enjoyable. We took 5 excursions, which, despite the very cold and inclement weather,were generally good. We heartily recommend this cruise, which has a distinctly European flavour, and woulkd go on this line again, despite the saying "Costa Fortuna - costs you a fortune!) Read Less
Sail Date July 2015
8.5 euros each day is exorbitant The service we received was not worth 2 euros a day.I note it is mentioned 6 euros a day in a previous review but we were asked to pay 8.5 euros. with no get out clause. Entertainment on board was good on ... Read More
8.5 euros each day is exorbitant The service we received was not worth 2 euros a day.I note it is mentioned 6 euros a day in a previous review but we were asked to pay 8.5 euros. with no get out clause. Entertainment on board was good on three occasions, Sury Boltman first and last night and the ventriloquist. Although the show company tried very hard, the singers could not sing in tune although the dancers tried hard. The comic act on the 4th or 5th night was atrocious very suitable for a 4 year old maybe not for adults - a very puerile performance. In all, very amateur performances. The level of noise and lights strobing all the time was excessive. In the restaurant we were often served the wrong food which we had to point out to the waiters. No fresh water at the table, ridiculous to have to pay for mineral water I have been on 5 star ships and 3 star ships with far superior service. The beef served one day was red raw I didn't have it but my friend did and I would have sent it back my fish was sometimes overcooked, the only really decent part of the meal was the dessert which was good. Often a long wait between courses. All the ships I have been on include a coffee to finish off the meal, and fresh water at the table, I do not drink alcohol. In my cabin on all other ships and I include river cruise ships, there was always a kettle and tea bags and coffee making possibilities - nothing like this existed on your ship. The general decoration throughout the ship was garish and completely tasteless and I found it very oppressive. The main criticism I have of the ship is that the British contingent on board were basically ignored as the Italians and Germans dominated everything. Another problem I had was there was not enough information about the ship in the cabin. Usually there would be a schematic of the layout of the ship and although there was a small one on the back of something there was not information about the size of the ship, when it was commissioned and length overall, dimensions etc. Read Less
Sail Date June 2015
Costa Fortuna Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.2
Entertainment 4.0 3.2
Public Rooms 4.0 3.9
Fitness & Recreation 4.0 N/A
Family 3.0 3.6
Shore Excursions 3.0 N/A
Enrichment Activities 3.0 N/A
Service 3.0 3.6
Value for Money 4.0 N/A

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