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Finally Cruised Again

Palermo (Sicily)

I have sailed on this ship before. What I remember the first time was excellent. You asked a crew member for something and they got it for you. 

I have been on many cruises with other cruise lines. They all have there good and bad. 

This trip I asked for items that they had and when i asked for it I was told they didnt service it up here. After nicely talking to a stripped officer they took care of it. I couldnt go to another cook to order the same thing they would tell me the same.. we do not service it here. one service person I tipped very will as they would get what i asked for. 

The first night of dining was the worst. they expected everyone to have a smart phone to get the menu... Then was told to leave at about 8pm by the maitre d. After I explained to him the issue he changed his tune.. but the service was sub par. 4 out of the 6 dine ins they got my order wrong. I do not think one time did the get the orders right at the table for ten..we was a group of 50.. 

Another situation was We had to be in the Amber room at 7-7:30am.. I was on the lido deck at 6:20am.. They didnt have anything open. I was told they wasnt going to open until 7:15.. Was told to have ceral.. Are you kidding? who in there right mind tell a customer what to eat? After talking to server and told him to think outside the box and let him know that this place was going to get flood soon (6:45am it happened) They best get things open.. They open a side at 6:35 and people start pouring in. Waiting for an omelet, I could hear the bosses yelling to get this place open.... 

Its not the servers, It your bosses, leaders that do not allow there people to think.. I heard it many times.. we have too.....go by a schedule, we have policies, IF IT SOUNDS REASONABLE Do it..  I you do not know ask.. No request that is reasonable should be look at as not possible. It was like some didnt want to do more then what they are told and not think outside the box, 

I am in customer service.. I want my people to be fair, compassionate, reasonable.  do not want to look after them. I want to give them the tool to be great at there jobs. 

I did not see that on this ship this time.. It was there the first time I travel on Glory..

embarking was told 11-11:30 we could leave our bags out.. Nope 10:30.. Missed a show.

Missed the early show every night. because of the slow service. I am use to early dinner and catching the show afterward. more seating.. Nope must had to catch the late show. no seating...

POOR LEADERSHIP

This was the best experience of my life!!!! I can not wait to go again. I want to bring my kids on a cruise and possibly a anniversary cruise with my boyfriend. The food, the movies, the pools, serenity, the casino....awesome! But the crew was the best. I actually want to become a travel agent now. If I could live on carnival glory I would.  Shout out to Alexander Best bartender ever always smiling and making guests feel welcome, shout out to Joko best attendant ever, always made himself available to help us or fulfill requests. The excursions had some decently priced for modest budgets and the people at the excursion desk were upbeat and very helpful in our options. Guys burger joint was my favorite and carnival deli was soon good, my boyfriend are there three times lol. This was my first vacation...anywhere! New Orleans was super hot, but all in all it was best vacation ever.

Great first cruise

My husband and I sailed from New Orleans to Mahogany Bay, Belize, and Cozumel for 7 days from 7/30-8/06. From the time we went through customs to board the ship until the time we exited through customs off the ship, the passengers were treated like nothing more than cattle moving through stockyards. VERY FEW experiences on the ship were personalized and the staff acted MISERABLE the whole time!! Many guests on the ship were saying that this was the worst experience they’ve ever had cruising. My husband and I have no other cruise experience to compare this cruise with so we wouldn’t know otherwise. There were many hidden fees on the ship even though we prepaid gratuities and bought the drink package. The food on the Buffet was merely plastic and not made for safe human consumption. The entertainment was great but the daily itinerary was not accurate. It would say a show would be playing in a location at a certain time, and then when we would arrive, there would be something totally different happening at that location. It’s like the cruise director didn’t pay attention when printing them off. DO BETTER CARNIVAL!!

Passengers Were Treated Like Cattle

I have traveled Carnival before but this cruise had a few disappintments. The spa ia located beneath a childrens play area which is definatley not relaxing. All through my massage, there was thumping and crazhing that was loud enough to rattle and shake the ceiling and walls. The spa area or the play area need to be relocated. Also the violen music, although relaxing at times, was played at all times. It wasn't at all cheerful and made me think of the Titanic music which played as ship sank. The band The Trouble Makers were great and created a happy in environment. Everyone had a good time dancing and laughing. The staff were awesome and cheerful. The food in the dining area was not very edible either. If you did not have a cell phone which was connected to the wifi, you could not make reservations to eat in dining area. The app for the ship, The Hub, didnt work most of the time. The dining rooms were divided and difficult to find which one that was assigned to you which were also on the ship app. In one diding room, a man was very rude and escorted us out while telling us we did not beling in his dining room. If it were not for the staff, espicially the steward assigned to us, Mr Kekong, we wouldnt have enjoyed ourselves as much. We took pictures with the working staff because they never stopped running and worked long hours to take care of passengers. The ship was clean and well maintained. Just a couple of adjustments need to be made to spa area and dining arrangements and cellphone app

Cruise services

My wife picked this cruise and we did it in the passed and in 2016 we was on the same ship out of Miami when l loss my daughter. But about this current cruise 7/23 there was nothing for the adults to do. Everything revolved around trivia. for a whole week we had the same food Morning noon and night. This was the first time l enjoyed the cruise director Johnny. He was amazing and interacted with the passengers more then any other cruise director. I'm a plantinnum member and even the carry off passenger got off before me. Again this was my worst cruise. There need to be more adult activities and the food should be hot or atleast a station to warm it up. No offense but l have to try another cruise line. And there need to be food served for every ethnicity daily maybe an American breakfast one day and indian, Chinese mexican etc. And we should know what food is being served before true cruise. Cuz this cruise had bad food.

No adult activities and lukewarm food

Love this ship. We had a few different people that works on it make it so great. One of them that was AMAZING is Putu in the Casino he's a bartender. He is such a great man. And a very hard worker. He did am excellent job. And I'm sure hoping he will be there when I go back in Sept-Oct. He made our Cruise the best. Thank you carnival and thank you Putu. Also the cruise director was so fun! He made the cruise a blast. We did excursion at all 3 ports 2 were great. But the Belize one wasn't great it was so unorganized in the beginning on the ship were we were supposed to be at 830. We didn't get to leave till after 9. Then we had to wait on a bus for about 40 min. For people to show up that never did. So we were rushed from then on. Very disappointed and they only offered me 10 percent off. What a joke. Other then that it was great.  Thanks again Putu for making it a great week for me and my family!

Bartender in the Casino

We thought it would be fun to cruise out of New Orleans. Getting on the ship was a breeze! We had a suite so it was the first time we had priority boarding. We got to the port at 11:15 and were on the ship eating lunch by 11:30. Sail away was awesome - very cool to sail though the city and down the Mississippi. Our room steward, Webster was AMAZING. He took good care of us and also always started conversation in the hall. Trivia and lounging on the Serenity deck were my favorite things to do onboard. I did miss some of the bar venues as opposed to other Carnival ships. Without Reg Frog Pub or similar the lobby became a huge hangout which was kinda annoying as you're coming and going to dinner. The piano bar was fun but the pianist wasn't a fantastic singer so the whiney voice got annoying for me by the end of the week. Alchemy bar was good but had a better atmosphere on other ships that I've been on. The  main dining room was fantastic - no complaints there. We had Your Time dining and were seated in 5-30 minutes every night. Our ports were Montego Bay, Jamaica, Grand Cayman and Cozumel. We did Rose Hall in Jamaica, Grand Cayman by Land and Sea in Grand Cayman and went to Mr. Sanchos in Cozumel. The tours were great and Mr. Sanchos was good too. My one complaint is that there were ROWDY cruisers across the hall from us that enjoyed slamming doors and drunken screaming at 1:30AM. I could have done without that crap.

Overall good - but not my favorite cruise

We combined a trip to the National WWII Museum in New Orleans with this cruise. This was the only reason for selecting the Glory. Our hotel (Holiday Inn Express) is a little over a half mile from the cruise terminal but after walking the Riverwalk and Convention Center, I don't think that there is a way to get there other than by taxi. Cost was around $20. We had an early check in time and from our arrival to entering the ship was 30 minutes! 

We had a balcony cabin. Okay cabin but there was a grand total of one electrical outlet and no usb charging ports. We had to juggle phone recharging during the day with the cpap machine running at night. Our dinner table partners had usb charging outlets in their table side lamps but we did not. 

Dining was interesting. In the MDR we were in and out in 60 minutes every night! It felt a little rushed but we got used to it. No tablecloths or coffee offered with dessert. But we got out in time to see the early show every night. Did the Steakhouse on Mother's Day and it was a genuine disappointment. Long wait for a cocktail which turned out to be wrong and over cooked steaks. Blue Iguana and Guys were best and most reliable breakfast and lunch. 

Entertainment was excellent. This was our 10th Carnival cruise and we had never seen Just June. She was the best comedian we have ever seen on a ship! Other guys were pretty good and there were a total of 4 on a 7 day cruise. Had the pleasure to me the Cruise Director Charlie (now off to the Celebration) and she was outstanding.

If you are not on an excursion in Montego Bay, don't bother to get off the ship. We did the Turtle Center in Grand Cayman. Pretty good but they won't let you pick up the little turtles any more. Too many turtle casualties from guests who ruined it for the rest of us. Cozumel was only port with shopping equivalent the Eastern Caribbean ports. 

We had a good time, but this class of Carnival ship is not worth traveling across the country for.

Tired ship, will skip this class of Carnival ships in the future. 

We had never sailed out of New Orleans before - was a fast an easy process.  Not much standing in line here.  Our bags were already at our cabin when we arrived on board at 1:30pm.

We had interior cabin 6245 - typical Carnival layout and furnishings, efficient and clean.  Room stewards were amazing.  During the evening shows in the theater we would get some noise in our cabin but given we were mostly out and about in the evenings we really did not care.  Entertainment was outstanding.  Food and associated service was top notch.  Never had to wait in line for anything other than getting off the boat at the end of the cruise.  Pools and hot-tubs were not overly crowded.

Mahogany Bay:  Fantastic port.  Enjoyed the private beach and the excursion to Daniel Johnson monkey and sloth hang out (shore excursion group).  

Belize:  City is a bit of a dump but you can definitely see that investments are being made and this place has no place to go but up.  Water taxi ride was long due to shallow port.  Went on the Altun Ha excursion through Carnival.  Bus ride is long and AC on bus was so-so.  Altun Ha itself was absolutely amazing.  Belize is an amazing Country, you just need to escape the city to really experience it.

Cozumel:  Not my first visit.  We opted to spend most of our day at Chankanab Park.  Facility was very nice.  Took advantage of the included food and drink package which was well worth it.  Snorkeling was absolutely amazing.  

Was very happy with the trip and will not hesitate to cruise with Carnival again.  Well done!

Very Pleased!

Some of the Carnival workers at the port in New Orleans were very rude and were actually yelling loudly at us and other people that we spoke to had the same experience. We travelled with friends and they actually yelled loudly at them because the wife was holding both documents in her hand. They also told them to step out of line because of it. They sent me and my husband to another line as we had a different boarding time  and once we got through that line they sent us too, we were told to go to another line. Worst boarding experience ever and we have cruised with Carnival before plus Norwegian, RC and Celebrity.

Once we got through the outside area the staff were much more pleasant. Stressful and horrible way to treat people though and not a good start to a cruise.

Rooms were fine although not cleaned properly. Our friends had lots of hair in the drawers and we had an old used bar of soap in the shower. We actually noticed that there were layers of different soaps on the soap shelf in the shower when my husband cleaned it.

They only clean the rooms once per day which was fine by us. We requested nights and it was done while we were at dinner. 

Only other complaint we had was that they cut back on the bacon in the buffet. It was only every two days and we had one rude guy actually counting out the bacon. He gave me two pieces and I requested more so he actually gave me one more piece.  Can’t serve yourself bacon anymore.

Menu in the dining room seems to be the same as before but service was much slower. I think this was because they lost a lot of staff during COVID and were having issues getting staff back. 

Guys burgers was delicious as always !  

Comedy club was fun and saw a few different shows with Just June. She is an amazing comedian.

I would travel again with Carnival but think only on a newer ship and only if it was an itinerary we really liked.

3 1/2 stars. Not impressive start to cruises

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