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Sail Date: April 2019
Our mini suite was nice , but the bathroom was outdated and rusty. Deck chairs were old and dirty. The ship seems to cater to the 70 plus crowd. I did not have a lot of fun on this cruise . If you are under age 60, I would suggest Royal ... Read More
Our mini suite was nice , but the bathroom was outdated and rusty. Deck chairs were old and dirty. The ship seems to cater to the 70 plus crowd. I did not have a lot of fun on this cruise . If you are under age 60, I would suggest Royal Caribbean for a more upbeat lively time and more activities. For the prices of a princess cruise , the rooms should be beautiful as well as the bathrooms . The pool area is small and lacks enough seating I will say the food is excellent and staff very nice . The World Market where the breakfast and lunch buffet is lacks seating during peak times . The elevators are slow at best and you can barely hear the chime if someone is talking . The layout of the ship is confusing. As a passenger , I should not have to walk to the other end of the ship to get to the 15th floor Read Less
5 Helpful Votes
Sail Date: March 2019
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package ... Read More
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package which we had already sorted pre arrival. This also didn’t stop for a couple of days. ( by all means assist customers but make staff be seen but have customers approach staff ) We also were constantly bugged by the staff photographers constantly asking if we wanted our picture taken and even after a polite no they then pleaded ‘it will only take a few minutes ‘ whilst following us. My polite no’s were beginning to wear very thin towards the end. To add insult to injury the one time we gave in, we were then automatically charged £34.99 to our card before even seeing them. From the reception they told me it was down to me to say I didn’t want them to have the charge removed. So I was glad to keep an eye on my account on my tv in my cabin. Otherwise it would have been a shock on leaving. ( may be better for customers to say yes before charging). Each place we docked at we were badgered if we wanted taxi or sight seeing bus. All were stupid prices and you can do so much better sourcing your own public transport at great prices.... it got tiresome as they wouldn’t take no as an answer. I feel msc security/ dock security should monitor this and actively reduce this annoyance. Now the ship is an absolute beautiful design. Really took our breath away. The mid ship sky screen shows and displays were very good. The shows onboard were very very good and thoughly entertaining. And at 30 mins I feel it was too short but understand with time restrictions for the program it has to be that way. I had no issues with my premium drinks package and recommend this is purchased. The staff were all very friendly and pleasant and had no bad experiences in the dining room with food or waiting staff. The cabin ( we had a balcony) was a nice size and I would say it was a slightly smaller than the average Travelodge room but pretty much the same layout. Tv channels were slightly limited ( but who comes on holiday to watch tv ). The safe is quite tiny and we couldn’t put our iPads in it. But it was simple to use. The Bed was very comfortable with two pillows. Balcony size ok. Mini bar idea not so good. .... it is not covered on the drinks package. I think to enjoy the balcony it would be good to use from mini bar to save having to go to the bar for purchasing drinks to carry back. Most drinks in there can be from the bar anyway. ( just saves borrowing and restocking ourselves the next day early). The spa is amazing and well worth the visit. Spent most days in there for a couple of hours recovering from our days walking. However on the sea day it got very busy. Maybe it would be good if msc only allowed the package deal only people to access on sea days and offer no day pass. ( could earn more money for them and balance the numbers out for spa visitors). With the numerous relaxation areas jacuzzis and steam/ sauna rooms and ice room. Not forgetting the emotional showers there are plenty of places to relax and rest. Never gambled before and the casino was an awesome experience. Staff very friendly and when it was quiet we asked how to use tables and all was explained very well. There are serious gamblers there, and people like us who had fun with between 10-30 Euros per visit. We actually visited most nights and actually walked away with more Euro’s than we started with. The water slides were fun to use, and the pools were relaxing. And the external hot tubs on the deck were very nice also. Anyone in two minds about first time cruising, I think the ship will give you the experience that will help decide if it’s for you. And as for us......... we will stick with msc and look out for more locations this ship will visit and try out the other ships in the fleet. We have been converted to a life of cruising for sure. Read Less
Sail Date: March 2019
I chose this cruise to get a little bit of sun, rather than sit at home watching the rain. This being my third time on Azura, I thought I knew what to expect. Embarkation went smoothly, and I was in my cabin swiftly. I noticed that the ... Read More
I chose this cruise to get a little bit of sun, rather than sit at home watching the rain. This being my third time on Azura, I thought I knew what to expect. Embarkation went smoothly, and I was in my cabin swiftly. I noticed that the plug in the basin was closed,and I wondered why. It didn't take me long to find the answer. I was on deck fourteen, but when I went to decks six and seven, THE SMELL OF RAW SEWAGE WAS OVERPOWERING !!!. Lots of people were complaining throughout the whole cruise. I spoke to reception desk about this,only to be told that they were aware of this problem, and they were working on it. Previous reviews that I have read have indicated that the problem has been on board the ship for some time. The Captain was never to be seen around the ship,except for photo shoots, nor was the chief Engineer,as I would have approached one of them to ask about the problem, which continued for the entire duration of the cruise.( I later found that the basin was kept plugged to prevent the smell entering my cabin). I dined in the restaurant on only three occasions,as the food was only lukewarm, and on one dinner the ribeye steak was so tough that three members at my table had to send it back. After that I dined at the buffet,where the food was Lukewarm too. The entertainment was mediocre,same old gags from old comedians. On one occasion the show was cancelled because of rough seas. To conclude, six sea days are too much,when the entertainment is poor. However if you like dancing,or quizzes,or overpriced bingo,or old movies then this ones for you. I won't be back on Azura! I have a Cruise booked on Brittania for next year,but I won't be going,unless P&o redress me for the disappointment that I endured on this cruise. Read Less
1 Helpful Vote
Sail Date: March 2019
A fun and relaxing cruise. There is so much to do each day that I missed some activities...so much to do, so little time. I liked reading on deck with drink in hand. Never had an issue finding a place to lounge on deck or by the pool. ... Read More
A fun and relaxing cruise. There is so much to do each day that I missed some activities...so much to do, so little time. I liked reading on deck with drink in hand. Never had an issue finding a place to lounge on deck or by the pool. I heard the ship was full but it really didn’t seem that way. I never felt crowded, other than after the safety drill. Never waited for a reservation for restaurants or shows. I ate at all the specialty restaurants. Actually liked lacucina and tappenayke the best! Cagney’s rib steak was fatty with lots of fiber running through it. It was also raw in the middle (I asked for med-rare). The mature D offered to bring me something else and apologized. But I declined and went for the dessert. Bayamo was good, had the lobster, but service was slow. Apps and dessert were excellent! The main dining rooms were also very good! Loved breakfast at taste and savor! I would get a window table have a leisurely breakfast and read my book. Oh! Margaritaville was awesome! Great fish tacos! Traditional key lime pie! Also it was inexpensive! It was getting windy and I must have looked cold. The restaurant manager came over with a soft blue blanket and wrapped it around me. I was so impressed by this!! Excursions: did blue lagoon in Nassau. It was very nice but 5 ships were in port! It was a madhouse getting to the boat!! Very disorganized!! I left the island early to avoid the rush back to the ship. GSC was just wonderful. Lots of room and plenty of lounge chairs. That was very organized! Port Canaveral I didn’t get off the ship. Nothing to do there that interests me and the stay too short to do Disney or universal. They should have 12 hrs at the port. Service was impeccable! A little issue with customer service removing a double charge, but the hotel director corrected it immediately. Everyone is so friendly. My housekeeper was magical! The room was always clean, made up and bed turned down at night, and I never saw her! But left her a nice tip. I had a balcony near the aft elevators...great location! Read Less
Sail Date: March 2019
The ship was gorgeous. The Pro's Many things to love here. The food was phenomenal. And I loved the fact that most of it was casual, without the sometimes rigid seating arrangements and times I heard some cruise lines use. I ... Read More
The ship was gorgeous. The Pro's Many things to love here. The food was phenomenal. And I loved the fact that most of it was casual, without the sometimes rigid seating arrangements and times I heard some cruise lines use. I was able to eat about anytime I cared to in the complimentary dining fares. The specialty dining was by reservation which I understood. All of which I thought were first class. All the crew members in every aspect went out of their way to help and to serve. With that, I was extremely impressed and appreciative. Being disabled and on a scooter,they were prepared to make things as easy and uneventful as I thought were possible. Well done by the crew. The pool areas, the decks were pristinely maintained and entertainment was provided in which I enjoyed. There were shops on board, that were a bit upscale for my finances, but nice never the less. There was also an art exhibit with art that could be purchased. The Cons Being disabled and in a scooter was extremely challenging on accasions. Cabin area corridors were extremely narrow and at times difficult to navigate. Elevators were extremely difficult for myself and my scooter, as the elevator doors would attempt to close much too rapidly as I was attempted to embark and disembark. The cabin itself, although set up for a handicapped person, with wider doorways for wheelchairs and such, were still extremely difficult for navigation. However, I did manage. To me, the cost was the biggest problem on the con list. And unfortunately a huge consideration. Yes being disabled on a cruise ship can definately be a challenge, no doubt. But I travel alone, and when you travel alone, unfortunately you are subject to what I call up charges. What they are unrelated to how they list the prices, (per person) when you travel alone, you must pay subsidie charges, I suppose to make up for wht the cruise line ould have made if another person s traveling with you. So the bottom line is you I'll always pay more on line to wht couple would pay and you seem to get less. A huge negative in the con column for me as to whether I will be a returning customer. Read Less
1 Helpful Vote
Sail Date: March 2019
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ... Read More
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ports were good, service was very good. Shows were good since I rarely attend them, I managed to go to 4 out of the 10 and was surprised. The crew dance group were very good.. The food was good and open dining was quite easy with good selection of restaurants to choose from. The staff was very nice and always helpful. 80 countries represented. I have to comment on the room service charge ($7.95). This was a first for me, as in the past breakfast delivery has ALWAYS been free. I would recommend bringing a wrap as most of the time the public rooms were chilly. Overall it was a good cruise. Read Less
Sail Date: March 2019
I'm platinum on NCL and Carnival. I prefer not to fly so I generally cruise out of NY or Baltimore. I chose this cruise as it was my 50th bday and didn't want to do the usual 7 day cruise to the Bahamas. I took my entire ... Read More
I'm platinum on NCL and Carnival. I prefer not to fly so I generally cruise out of NY or Baltimore. I chose this cruise as it was my 50th bday and didn't want to do the usual 7 day cruise to the Bahamas. I took my entire family on this trip (8 of us) and 3 friends came as well. I upgraded to a 2 bedroom suite on the private Haven floor, room 14006. My family, friends, and I had an excellent time. The food was great. Service in the Grand Pacific dining room the 1st night didn't go so well, but we'll chuck it up to our large group and 1st cruise night issues. My only 2 complaints are: 1. They skipped the last port of St Thomas Mon 3/25/19 because they were expecting a storm on Wednesday and wanted to get ahead of it. Other passengers stated they were on this same cruise before and the same thing supposedly happened. 2. We were supposed to arrive back in NY at 10am. I had hired a limo service to pick us up at 11am. We arrived in NY at 6am and they MADE us get off the ship BY 10am (the time we were SUPPOSED to arrive) so my family and friends had to stand outside for over an hour in 40 degree cold waiting for our ride from PA because NCL didn't stick to their own itinerary & because the inside terminal was closed due to the ship not picking up any new passengers as the ship was repositioning to Boston. This was my 7th time on the NCL Gem. I enjoy this ship. I truly enjoy the Haven and have sailed in that type of room often. I did have an excellent 50th birthday, my family truly enjoyed themselves. However an otherwise perfect cruise was tainted by an inconvenient, avoidable, and frustrating debarkation. Read Less
Sail Date: March 2019
I have only cruised one other cruise line prior to this one, OMG was it different. Debarkation was horrible and the bed in my cabin slept like I made a pallet on a mountain of rock. The bed separated down the middle and made it very ... Read More
I have only cruised one other cruise line prior to this one, OMG was it different. Debarkation was horrible and the bed in my cabin slept like I made a pallet on a mountain of rock. The bed separated down the middle and made it very uncomfortable and restless. I was pretty tired and had back pain when I got back. On another note mostly everything else was good. I liked the cleanliness of every place even the restrooms outside of our rooms, and the buffet dining areas. KUDOS!!! THE FOOD WAS AMAZING!!!!! The beverage and dining packages were an added plus, we were able to try some exceptional cuisine. Being that this was my first Norwegian cruise I had no idea that I had to book my dining or entertainment prior to the cruise for optimum access, but I won't make that mistake again. I wanted to try so many things that were sold out like Escape the big top, send the cirque dinner show ( I paid 47.00 but the show's after mine were 36 dollars) I heard no idea why. My first NCL experience wasn't bad, the bed situation took it down a little because I had to work on my back when I got back, but overall the experience was pretty good. Read Less
Sail Date: March 2019
I booked the Sun cruise just two weeks before flying to Santiago, Chile to start this unique, fabulous memory 16 day cruise. I was also leaving the next day to fly to LAS from FL for a couple of days and then on to LAX to go on the NCL ... Read More
I booked the Sun cruise just two weeks before flying to Santiago, Chile to start this unique, fabulous memory 16 day cruise. I was also leaving the next day to fly to LAS from FL for a couple of days and then on to LAX to go on the NCL Star for a 8 day Mexican Riviera cruise, so I only had 5 days at home between these two fabulous cruises. Both of these cruises were enhanced with perfect weather, especially with all the time I was out on the top deck taking in (and capturing photos) the crossing of the Panama Canal. Our ports in Peru were eye openers to me with the poor living conditions. I had opportunities to go inside their churches - they were simple but also beautiful. As in almost all my cruises with NCL, I met wonderful, interesting and friendly people - both as other passengers and employees. As a solo, senior, female that is very important to me. The Star was even more enjoyable (SO many great eating areas with the Garden Cafe) than when I was on her back in September of 2016 for a 14 day repositioning from Copenhagen to Denmark doing Norway, Faroe and Shetland Islands, Iceland, Scotland and Dublin (my favorite). I DO enjoy NCL cruising! Read Less
2 Helpful Votes
Sail Date: March 2019
I have done 53 cruises and this would be in the top 5. Every thing was great,. The staff was fantastic. They soon learned your name. The Pantry food was great. Especially the asian soups which was special. The Waterfront restaurant was ... Read More
I have done 53 cruises and this would be in the top 5. Every thing was great,. The staff was fantastic. They soon learned your name. The Pantry food was great. Especially the asian soups which was special. The Waterfront restaurant was so-so.and the speciality dinning was ordinary but cheap at $30 Lots of kids on this cruise 470. Lots of young couples. A old and dated ship but lots of character. The smallest balcony I have ever had, about a meter wide. Then cabin was good, clean and well maintained. Entertainment was fantastic, great broadway shows. Comedian was great. When you consider the cost which was cheap as a sole passenger. It was value for money and I would do it a again and again. The staff made the cruise they were exceptional I loved them. The Orient bar had the cheapest beer on tap I'm have ever had $6 a schooner. I would recommend this ship. Read Less

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