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3 Helpful Votes
Sail Date: March 2019
Having done this exact cruise last year, albeit a little later in the Spring, and enjoyed it so much we booked it again when offered. In full disclosure we got an AMAZING deal that we couldn't pass up. The crossing was originally ... Read More
Having done this exact cruise last year, albeit a little later in the Spring, and enjoyed it so much we booked it again when offered. In full disclosure we got an AMAZING deal that we couldn't pass up. The crossing was originally scheduled for the end of March but was moved up two weeks. We found out at the end of the crossing that it was to complete a 10-day dry dock before SP began her Med season. Only 62 people were onboard compared to 168 last year. Did it make a difference? Yes, in that there wasn't enough for the crew to do, and it seemed they got a little bored. Can't blame them. With the exception of the trivia games and "name that tune" the guests didn't seem to want to participate a lot - maybe they were a little bored too. The Spa was rarely used as was the gym. Several times on leaving the gym in the late afternoon the hair salon area was dark and there was no one at the front desk. Rarely saw anyone in the casino (which we heard is being eliminated during the "stretching"). Cruiselines use the days at sea to get done repairs, both cosmetic and mechanical, that couldn't be completed during the ship's Caribbean season. This resulted in some noise, loud at times, that really bugged some people - us not so much. After receiving complaints the ship did the best they could to complete the repairs when guests weren't on deck. As another reviewer wrote Star Pride is showing her age and isn't due to go into full dry dock for "stretching" until 2020, so it's no wonder WS schedule a mini-dry dock now. Hopefully these repairs will be enough to see the ship through. The crew was fantastic! Learned your name quickly and your preferences for things like coffee, wine, etc. They were always smiling and always greeted you by name. With only one exception, we felt they worked hard and enjoyed what they did. We couldn't say the same for our stateroom attendant. Nice guy but seemed not to have been well trained. The food was outstanding and, we both agreed, actually better this year than last. Really it was the highlight of the trip. Our stop in Horta was pretty worthless, although it was nice to get onto dry land for a few hours. We ventured forth and found the grocery store to buy some liquor to take back on with us for the remaining 3 days. We had taken liquor on in our bags when we boarded so we thought this wouldn't be a problem. I understand the liquor confiscation reasoning and policy, especially for Caribbean cruises, but with only 3 days left it would have been nice if someone had told security to waive it. Instead we didn't get to enjoy drinks in our room and went to the Compass Rose instead. In fairness the port that we had also brought and was confiscated with the liquor, was returned to us that same afternoon. Still, we kind of resented what we felt was petty on WS's part. SP is an older ship and I'll be interested to see what she looks like after her "stretching" in 2020. We won't do another crossing though. Even at a great price it just lacked anything that would compel us to return. Read Less
3 Helpful Votes
Sail Date: November 2018
The Star Pride, food service and crew met all of our expectations and are the reason we continually pick Windstar. On board services were first class. Now for the cons: Since space is not available for a large swimming pool, the Swim ... Read More
The Star Pride, food service and crew met all of our expectations and are the reason we continually pick Windstar. On board services were first class. Now for the cons: Since space is not available for a large swimming pool, the Swim Tub is a good idea; however, most passengers use it as a second jacuzzi and just sit there. This means that those of us wanting to swim, have no facility. Windstar needs to figure his out. We would like to see more reasonable priced ship sponsored tours that are comparable to local tours obtained through services like trip advisor. Our biggest grip and disappointment on this cruise was most port stops the first week did not met what I would call Windstar standards. We suggested to Windstar the following:(like they would listen to me.) No visits to St Thomas on Sunday , or better yet, none at all. Town completely closed down and a waste of time to visit. Folks in town that I spoke to said,” there is no way they will open on a Sunday to a 200 passenger ship”. Poor port choice. No stops in Montserrat, Little bay. Nothing, absolutely nothing to do but see the volcano.and exclusion zone. Waste of time. Roads are poorly maintained and dangerous to drive on. Taxis in poor condition. Why not cruise off shore from volcano, explain eruption and exclusion zone on speaker system and continue on to next destination. Very poor port choice Josh Van Dyke. worst port of all. Too devastated, a shanty town. White beach okay but figure out how to get tender there instead of docking on out skirts of town and then forced to take a taxi to beach. Virgin Gorda another do nothing stop. The chosen beach BBQ area was picturesque and fully functional but immediate surroundings were devastated by the hurricane. Due to rough seas we had an fabulous BBQ on the ship. Poor port choice. It feels Like no one from Windstar has really assessed the Montserrat, Jost Van Dyke or the Virgin Gorda environment. Very, very poor port choices Conclusion is Windstar must do a better job in selecting ports of call on the first week of the San Juan and Virgin Islands itinerary,especially for islands affected by Hurricane Irma. We were very displeased and disappointed. Our stops on the second week, Windward Island surf and Sunset cruise were far better than first week.In fact, if I would have known how badly devastated some areas were the first week, We would have only booked the Windward Islands segment.Shame on me, should of done my home work, I hate learning the hard way. I also feel more reasonable beverage prices would be appreciated . $7.99 for a mini bar beer is outrageous and gouging. I stopped drinking the second week. Beverage packages are not designed for those of us that have partners who do not drink or for those who have a couple drinks a day. Dress codes are hard to enforce but at times there are violations that should to be addressed. For instance every night at dinner either at Candles or Amphora, their are guests wearing shorts, or blue jeans, tee shirts and sandals. Windstar is a cut above the rest and dress code violations should not be permitted or Windstar should change the code. Overall we have graded this cruise experience as a 3 out of 5 due to the first week’s choice of ports. We have done four Windstar cruises this is our the first “3”, all the rest graded “5+”. Read Less
4 Helpful Votes
Sail Date: January 2016
We have cruised with sea dream 3x and Seabourn twice, so our comparison is to those, not larger ships. We were actually on this ship (star legend) when it was Seabourn legend. A few quick points: - the food is good. Not outstanding ... Read More
We have cruised with sea dream 3x and Seabourn twice, so our comparison is to those, not larger ships. We were actually on this ship (star legend) when it was Seabourn legend. A few quick points: - the food is good. Not outstanding but good overall. Breakfast was great, lunch was ok, dinner was generally good. Drining room was too bright however. - buying the alcohol package is ok but perhaps not worth it. It did not include champagne at all or many of the things we would have preferred. We are not heavy drinkers but like nice wine with dinner and a good cordial. - they are understaffed for beverage service at dinner. We often had to wait through the first course to get a glass of wine. The wine steward was always frenzied trying to catch up. - they are not doing a great job of cleaning. There was a film of scum in their tiny pool (and they took out the old pool that Seabourn had and replaced it with a sitting area no one ever used. We miss the original pool. The cabins are decently clean but yet we found hair that was not ours (dark) in the shower when we arrived. - the average passenger age was older than expected (maybe mid 70's) and I think that factored into their decision to skip two ports based on waves. However sea dream was smaller and on similar itinerary at the same time and made both ports we skipped. We missed the best two - st Bart's and st Martin. - entertainment is two duos. Splash was good but the other one (double malt) belongs in a lounge somewhere. Too dreary for the ship. - there were no snacks when you got back from an excursion. There was no welcome feeling at all. -staff seemed young and not as well trained as the other two lines mentioned. -overall, it gets an average from us and we are not likely to try windstar again. It failed a little in every area when compared to sea dream and Seabourn. And the price is not differ when you add the alcohol package and yet it offered much less. Read Less
1 Helpful Vote
Sail Date: December 2015
This was our 13th Windstar cruise and the 2nd on the Legend. Many of the comments I will make here I've posted before - after our last cruise in June 2015. Also, I read some recent reviews by others on Cruise Critic and my comments ... Read More
This was our 13th Windstar cruise and the 2nd on the Legend. Many of the comments I will make here I've posted before - after our last cruise in June 2015. Also, I read some recent reviews by others on Cruise Critic and my comments will be somewhat repetitive. I thinks that's fine - maybe someone at Windstar will actually read this and do something. At the outset, I want to be clear that none of my negative comments pertain to the on board staff. They try. Hard. They work long hours and do what they can. However, I am quite disappointed with Windstar at the corporate level. First, there is no loyalty program. Because we've cruises with Windstar some many times, you'd think we'd be welcomed back as repeat customers. Nothing! Not even flowers or fruit in the room. And no one at check in said anything. I had this discussion on previous cruises and still nothing changed. I talked to Calvin, the hotel manager. He listened, but nothing happened. The only one that actually did anything was Bianca, the guest relations manager. Airlines and hotels pride themselves on their loyalty programs. Norwegian has one, so does Seaborn. Not Windstar. Next, the ship is in bad shape. Tenders were both broken on one day. No matter how good the tender operators are, they can't manage with bad equipment. On one occasion, Windstar had to hire a tender operator and it was so bad, that vessel crashed int our ship and the tender cracked. There is rust in a lot of places. The brackets in the bathtub holding the hand-held shower were loose. There really is no attempt to provide activities in the case of rain - which we had daily. Clearly, the weather isn't anyone's fault, but there ought to be some on board contingency plans. On the plus side, the crew, as usual, was great: Yogi - always a pleasure. Yaya, Lyn, Bobby, all work hard and always smile. The staterooms (suites) really need sprucing up. I do like the Yacht Cub and AmphorA. Food is better since Chef Michael took over. Overall, I think we will be taking a break from Windstar. I need to see if management really wants this to be considered a luxury cruise line. Read Less
1 Helpful Vote
Sail Date: December 2015
This was my second Windstar cruise and it did not live up to the first. Two of us sailed on the Windsurf in March and I was very excited to bring my whole family (11 of us) on the Star Legend for Christmas week. It was disappointing. ... Read More
This was my second Windstar cruise and it did not live up to the first. Two of us sailed on the Windsurf in March and I was very excited to bring my whole family (11 of us) on the Star Legend for Christmas week. It was disappointing. The ship should not have been put into service after being purchased until all of the systems were upgraded. One tender broke down and it took us almost 2 hours to get to shore. The sports deck was inoperative much of the time. The staff was embarrassed and apologetic, but little from the Captain. The least the company could have done was buy us a drink. We received inconsistent information regularly. As an example, at one bar we were told that the ship was out of limes and then in the dining room there was no problem getting a lime for our drink. We took a shore excursion and upon checking was told that we did not need our tickets. Upon reaching shore, the tour company needed our tickets. Small things - but consistent. I rarely saw any of the officers, especially the captain. I would have hoped that they would have been more accessible, given some of the problems. Some of the Windstar basics were in place - excellent service from the cabin, bar and dining room staff; roomy staterooms; and well maintained public spaces. Read Less
4 Helpful Votes
Sail Date: December 2015
We set sail on the Star Legend Dec.19 with great expectations of a high end cruise experience. Unfortunately it was just average, and in some perspective outright disappointing. On a positive side the room was beautiful and very spacious. ... Read More
We set sail on the Star Legend Dec.19 with great expectations of a high end cruise experience. Unfortunately it was just average, and in some perspective outright disappointing. On a positive side the room was beautiful and very spacious. The cabin service was also exemplary. The food was good, not great, but the chef was more than happy to accommodate special requests, a very nice touch. Despite Windstar having invested $18M in a makeover after acquiring the Star Legend from Seaborn, the ship still showed its age in several critical areas. The tenders were past their useful life and failed several times during our journey. The first time we were on the tender when one of the engines quit. High seas prevented us from docking and we sat stranded for 30 minutes while they struggled to get it working. The next day we waited two hours and almost missed our excursion due to the fact that the same tender was not working, leaving one working boat. To exaserbate an already bad situation the crew had forgotten to fuel the one working tender before the start of the day and had to stop for an additional 20 minutes to refuel. Perhaps the worse part in the two hours of waiting was the fact that the staff failed to make a single announcement to advise the passengers of what was going on. One of the amenities that attracted us to Windstar was the availability of water sports off the back platform. In seven days of sailing the platform was NEVER OPENED. We were told by the staff that it was due to the fact that the seas were to rough. Ironically on two different days we passed other cruise ships that had their platform open to guests. Talking to other members of the staff we came to learn that there were frequent mechanical issue with the platform the was complicating its use, let alone equipment challenges. Again, the communication from the staff was notably absent and left passengers guessing. Over our past five cruises we always appreciated the memories captured by the ship photographers. Unfortunately this was not the case on this cruise. We even asked the photographer to take a formal family photo on Christmas Eve. When we went to review the pictures the next day we learned that she had only taken one photo (???) of the immediate family which she said did not turn out, and only one of the extended family was oddly centered. So much for memories. The true test of a business is not what happens when everything goes as planned, but how they handle the situation when things run aground (pun intended). In this case the crew failed miserably. When an office could be found, and engaged, they seemed indifferent to the plight of the passengers and unwilling of take any steps toward addressing the issues at hand. How hard is it to take a passenger name and cabin and send a note of apology. Staff members we befriended told us that Windstar corporate is well aware of the tender and mechanical problems and has yet to provide a response as to when they would be addressed. The cruise line could be amazing, but it needs to pick up its game, improve communication, take responsibility, and deliver on the promise it communicates in its marketing materials. Read Less
Sail Date: November 2015
There were a lot of small irritations that would not keep me from sailing with windstar again. Like the broken ice cream machine. But,there is no excuse for the tenders. By the time the cruise was over neither one was working. They tried ... Read More
There were a lot of small irritations that would not keep me from sailing with windstar again. Like the broken ice cream machine. But,there is no excuse for the tenders. By the time the cruise was over neither one was working. They tried using the zodiacs at one point, 4 passengers at a time,but one of them got punctured. Ended up hiring a local to transport us. The tenders were frequently breaking down, slow, broken seats, broken floor cover and inexperienced drivers. I wasted way too much of my vacation waiting for tenders!!! The excursions were poorly organized and poorly vetted. There was poor local knowledge of the ports by the staff. Having said that, there were many bright spots. great support staff! Housekeeping, wait staff, front desk, bar staff, all great. Very good food and drink. Fabulous day at prickly pear beach, the private beach event. Stay away from the beach excursion in antiqua. It's too long a drive,not a nice drive,and the beach was too rough for most. Many less fit swimmers had to be helped out of the surf. Also very shelly bottom. Read Less
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